The Gold Standard

The Gold Standard

Author: Colin Cowie

Publisher: HarperCollins Leadership

Published: 2021-09-07

Total Pages: 241

ISBN-13: 1400224047

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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.


The Gold Standard

The Gold Standard

Author: Ari Gold

Publisher: Hachette+ORM

Published: 2016-05-31

Total Pages: 184

ISBN-13: 0316306118

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Ari Gold, after years of dominating the Hollywood agency scene, finally offers invaluable tips and advice on how to be as successful in work and in life as Gold himself. Ari Gold is known for his ruthless approach to deal-making and client relationships that made him one of, if not the, most powerful and sought-after agents in Hollywood until he retired in 2011. In his new book The Golden Standard, Gold will illuminate, for the first time, his unique, effective and, some would say, outrageous philosophies on running a successful business, client management, employee motivation, keeping a happy home life, and other keys to his many successes. Brash, emphatic, instructive and always wise, Gold's book will rival business and leadership bestsellers the world over. In his own words and with his trademark enthusiasm, Gold's tome will be the only book anyone wanting to make something of him or herself will ever need. Ari Gold says: "In my humble opinion, if you want to run a successful business this is the only book you'll ever have to read. And my humble opinion is never wrong."


The Conservative

The Conservative

Author: Julius Sterling Morton

Publisher:

Published: 1899

Total Pages: 682

ISBN-13:

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A journal devoted to the discussion of political, economic, and sociological questions.


Problem-Solving Courts, Criminal Justice, and the International Gold Standard

Problem-Solving Courts, Criminal Justice, and the International Gold Standard

Author: Anna Grace Kawałek

Publisher: Routledge

Published: 2021-01-03

Total Pages: 143

ISBN-13: 1000292304

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This book presents findings from a process evaluation carried out at a problem-solving court located in England: Manchester Review Court. Unlike the widely documented successes of similar international models, there is no detail of Manchester Review Court in the accessible literature, not in any policy document, nor is there a court handbook or website outlining objectives and expected practice. In adopting the seminal ‘wine’ and ‘bottle’ analytical framework propounded by therapeutic jurisprudence scholars, and by carrying out a detailed comparative analysis comparing the court to successful international problem-solving courts, the original empirical data brings clarity to an overlooked area. A fidelity analysis is also offered for the forerunning English and Welsh drug courts, which were established during the early 2000s, but then shortly fell by the wayside without satisfactory explanation for why. Findings from the book shed new light on the causes of the English and Welsh drug court downfalls pending recent calls to roll out a fresh suite of problem-solving courts. In light of the international evidence base and national struggles in the field, the book proposes a renewed, UK-specific, fidelity matrix to forge the impetus for new practice in this area, whilst accounting for past failures and acknowledging current issues. Therefore, this book not only breaks new ground by advancing knowledge of a significantly uncharted area but provides important inroads for helping policymakers with their strategies in tackling recidivism, addiction, victimisation, and austerity, as widespread social and human issues currently facing both Manchester and the UK more broadly. Presenting significant advancements in theory, policy, and practice at both national and international scale, the book will be a valuable resource for academics and practitioners working in the fields of Therapeutic Justice, Criminal Law, Criminology, Criminal Justice, and Socio-Legal Studies.


Congressional Record

Congressional Record

Author: United States. Congress

Publisher:

Published: 1938

Total Pages: 1286

ISBN-13:

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The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)


The Banking Law Journal

The Banking Law Journal

Author: Edward White

Publisher:

Published: 1895

Total Pages: 748

ISBN-13:

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A journal devoted to banking law and practice for bankers and bank attorneys. Includes articles, notes on court cases, and summaries of legislation.