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Author: Dudley Weeks
Publisher: J P Tarcher
Published: 1992-01-01
Total Pages: 290
ISBN-13: 9780874776560
DOWNLOAD EBOOKOffers a new perspective on the nature of conflict, outlines a proven eight-step method for resolving differences, and discusses how to handle frequent problem areas
Author: Dudley Weeks
Publisher: Penguin
Published: 1994-01-04
Total Pages: 305
ISBN-13: 0874777518
DOWNLOAD EBOOKProblems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
Author: Mary Scannell
Publisher: McGraw Hill Professional
Published: 2010-05-28
Total Pages: 240
ISBN-13: 0071743669
DOWNLOAD EBOOKMake workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: Donna Hicks
Publisher: Yale University Press
Published: 2021-09-14
Total Pages: 245
ISBN-13: 0300263503
DOWNLOAD EBOOKA noted conflict-resolution expert explores dignity, its role in human conflict, and its power to improve relationships Drawing on her extensive experience in international conflict resolution and on insights from evolutionary biology, psychology, and neuroscience, Donna Hicks explains what the elements of dignity are, how to recognize dignity violations, how to respond when we are not treated with dignity, how dignity can restore a broken relationship, why leaders must understand the concept of dignity, and more. By choosing dignity as a way of life, Hicks shows, we open the way to greater peace within ourselves and to a safer and more humane world for all. For the Tenth Anniversary Edition of Dignity, Hicks has written a new preface that reflects on her experience helping communities and individuals understand the power of dignity and how it can lead to a more peaceful world. “Anyone who understands the importance of personal feelings and their fuel for conflict should consider Dignity as a powerful advisory and motivational guide.”—Midwest Book Review Winner of the 2012 Educator’s Award, given by the Delta Kappa Gamma Society International.
Author: Marc Gopin
Publisher: Createspace Independent Publishing Platform
Published: 2016-09-29
Total Pages: 0
ISBN-13: 9781536833423
DOWNLOAD EBOOKConflict can be a difficult concept to understand. You cannot just consider the logical reasons behind the confrontation. You must also understand the feelings and identity issues of the parties. Some people thrive on the toxic environment conflict creates, or they get caught in a loop with little chance of escape. Dr. Marc Gopin has dedicated his career to recognizing, analyzing, and resolving conflict. According to Gopin, there are eight steps for healing conflict. His helpful guide provides an in-depth discussion on all steps. He encourages readers to identify the unique aspect of their conflict and also place it within a larger context to look for patterns. The guide isn't just about resolving conflict in your own life but also about the ways you become a mediator in someone else's conflict. If a peacemaker isn't in control of his or her own emotions and doesn't fully understand intentions, the peacemaker can potentially add to the conflict instead of helping resolve it. Whether you are having personal or professional problems, or you want to help resolve someone else's conflict, Healing the Heart of Conflict will help you take the first step toward a peaceful resolution.
Author: Nora Doherty
Publisher: Kogan Page Publishers
Published: 2008
Total Pages: 208
ISBN-13: 0749450193
DOWNLOAD EBOOKWorkplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.
Author: Leonard J. Marcus
Publisher: John Wiley & Sons
Published: 2011-06-15
Total Pages: 514
ISBN-13: 1118021576
DOWNLOAD EBOOKRenegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation. This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field. Praise for Renegotiating Health Care "An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless." Richard E. Besser, MD, chief health and medical editor, ABC News "This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success." Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing
Author: Roger Fisher
Publisher: Houghton Mifflin Harcourt
Published: 1991
Total Pages: 242
ISBN-13: 9780395631249
DOWNLOAD EBOOKDescribes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.
Author: Morton Deutsch
Publisher: John Wiley & Sons
Published: 2006-09-18
Total Pages: 959
ISBN-13: 0787986666
DOWNLOAD EBOOKThe Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.
Author: Bernard Mayer
Publisher: John Wiley & Sons
Published: 2010-09-23
Total Pages: 288
ISBN-13: 0470932465
DOWNLOAD EBOOKThis empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
