Pocketbook of Emergency Care E-Book

Pocketbook of Emergency Care E-Book

Author: Ian Greaves

Publisher: Elsevier Health Sciences

Published: 2011-11-03

Total Pages: 516

ISBN-13: 0702049336

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The Pocketbook of Emergency Care is the first text designed for use by the professional paramedic at the roadside. The contents are formatted to be easily accessible when specific informatoin is required in an emergency situation. Although arimed at paramedics it is a useful, practical handbook for emergency medical technicians, advanced first aiders, combat medical technicians and practitioners of emergency medical care in remote and rural environments. The book covers the immediate management of acute medical emergencies, major trauma, minor injuries and environmental problems as well as covering the interaction with other emergency services and coping with major incidents. The Pocketbook is an up-to-date synopsis of pre-hospital emergency medicine and includes the most recent European Resuscitation Council algorithms along with recent military medical advances in the management of major trauma patients. The text is based on the popular Emergency Care Textbook for Paramedics, also published by Saunders Elsevier, which can be used as a reference text in conjunction with the Pocketbook. • essential guidelines for paramedic practice• presented in at-a-glance format for quick reference• illustrated• flexicover for durability


Pocket Book of Hospital Care for Children

Pocket Book of Hospital Care for Children

Author: World Health Organization

Publisher: World Health Organization

Published: 2013

Total Pages: 442

ISBN-13: 9241548371

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The Pocket Book is for use by doctors nurses and other health workers who are responsible for the care of young children at the first level referral hospitals. This second edition is based on evidence from several WHO updated and published clinical guidelines. It is for use in both inpatient and outpatient care in small hospitals with basic laboratory facilities and essential medicines. In some settings these guidelines can be used in any facilities where sick children are admitted for inpatient care. The Pocket Book is one of a series of documents and tools that support the Integrated Managem.


CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

Author: S. SHANMUGASUNDARAM

Publisher: PHI Learning Pvt. Ltd.

Published: 2008-04-15

Total Pages: 229

ISBN-13: 8120333268

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Customer Relationship Management (CRM) is a modern approach to marketing. It focuses on the individual consumer. Customer is the ‘king’, therefore, the products and services have to be offered in such a way that they suit the needs and preferences of the customer. This comprehensive and easy-to-read text deals with the formulation of methodologies and tools that help business organizations to manage critical customer relationships by supporting all customer-centric processes within an enterprise, including marketing, sales and customer support. In addition, the book emphasizes managing opportunity for optimum productivity, coordinating the specialized activities of multi-functional teams, developing and retaining corporate knowledge and completing complex multi-step processes in a timely and efficient manner. This text is intended for the students of masters in business administration (MBA) and those pursuing postgraduate diploma in marketing management (PGDMM). Besides, the book should prove to be a useful reference for marketing professionals. KEY FEATURES  Covers various dimensions of CRM with several case studies.  Includes the modern concept—e-CRM.  Incorporates deep study of research oriented topics.


Managing Recruitment Pocketbook

Managing Recruitment Pocketbook

Author: Stewart Wright

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 130

ISBN-13: 190707760X

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Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer. Under 'attracting the right candidates', the pocketbook looks at advertising methods, using the internet, employing recruitment agencies and recruiting internally. Selection methods addressed include psychometric tests, personality questionnaires, assessment centres, presentations and work sample exercises. The final chapter covers how to pull all the selection information together, references, medicals, handling unsuccessful candidates and making the eventual offer. Complementing this new title are two other existing pocketbooks, The Interviewer's Pocketbook and The Succeeding At Interviews Pocketbook.


Memory Pocketbook

Memory Pocketbook

Author: Vicki Culpin

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 130

ISBN-13: 1907077952

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Memory is fundamental to our very existence. This title looks at the structure of memory, distinguishing between sensory memory and short- and long-term memory. It describes the causes of poor memory (tiredness, cognitive overload and poor concentration) and the key principles for improving it (attention, effort, motivation and meaning).


Empowerment Pocketbook

Empowerment Pocketbook

Author: Michael Applegarth

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 114

ISBN-13: 1907077243

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Empowerment is often confused with delegation and, wrongly, is often seen as a form of power or authority over another person. The authors of The Empowerment Pocketbook prefer to liken empowerment to a licence that is issued only after those concerned have proven their ability and only when the scope and conditions of the activity to which the licence applies are clearly defined. This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback.


Salesperson's Pocketbook

Salesperson's Pocketbook

Author: Clive Bonny

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 130

ISBN-13: 190707774X

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All the techniques for successful selling are here, from planning a sales campaign and prospecting for business through to making the sales pitch and developing customer relationships. The Salesperson's Pocketbook is a clear concise guide to improving sales results. The book follows an 8-stage model (The Direct Sales Cycle) with each stage being covered in a separate chapter. The author has extensive experience of direct sales - UK and overseas, public and private sector - and of sales training. He combines both to good effect in this lively and highly visual Pocketbook.


Delegation Pocketbook

Delegation Pocketbook

Author: Jon Warner

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 114

ISBN-13: 1907077219

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Failure to delegate or failure to delegate effectively is costly - to you, your colleagues and, ultimately, your employer. There are both morale and productivity issues. It's enough to make you cry unless, that is, you adopt the 'onion' approach which lies at the heart of the delegation process as described by Jon Warner in The Delegation Pocketbook. Think of your workload in layers, like those of an onion: tasks at the core need to be retained and more personal control exercised; those in the outer layers can be delegated, the more so the further from the core. To delegate effectively you need to understand your own attitude to delegation (a questionnaire in the pocketbook will help you here), what you can delegate and why you should do so (beware the wrong reasons!), who to delegate to, how to prepare properly and what briefing style to adopt - controlling, tentative, participative or collaborative. Warner recommends aiming for the latter style, collaborative, which is achievable using the principles outlined in his book. There is advice too on setting goals/milestones, using controls to minimise risk, how to monitor the process, warning signs to look out for and how to react, and maintaining responsibility and accountability. Recognising the contribution made by others and learning from the experience are also covered. How well do you delegate and what style do you adopt: controlling, tentative, participative or collaborative? This pocketbook looks at the what, when and how of delegation - an insightful and practical overview.


Storytelling Pocketbook

Storytelling Pocketbook

Author: Roger E. Jones

Publisher: Management Pocketbooks

Published: 2012-01-01

Total Pages: 115

ISBN-13: 1908284226

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People in business are conditioned to believe they must communicate in a rational, objective and logical manner, without emotion, if their point is to be accepted. The reality is, however, that stories engage both hearts and minds and are the most effective means to engage and persuade. The Storytelling Pocketbook shows readers how to use stories to get their ideas across and make a deeper connection with their audience. With practical exercises throughout, the book shows you how to create your own story frameworks, and explores the different settings in which you might use them, eg to ignite organisational change, to transfer knowledge, to build brands, to develop people.


Be Our Guest

Be Our Guest

Author: Disney Institute

Publisher:

Published: 2003-06

Total Pages: 212

ISBN-13:

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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.