The Department Prism Approach: The Performance Prism and Performance Evaluation
The Department Prism Approach: The Performance Prism and Performance Evaluation

Author: Erik Sebastian Wödl

Publisher: diplom.de

Published: 2013-08-09

Total Pages: 88

ISBN-13: 3954896095

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The world of today forces companies to rigorously concentrate on key terms like ‘customer satisfaction’, ‘performance boosting’ and ‘performance measurement’. A famous tool for that was developed by Kaplan & Norton who introduced the balanced scorecard. But, Kaplan & Norton mainly concentrate on two stakeholders – the customer and the shareholder. As Neely, Adams and Kennerley (2002) claim, this is not far-reaching enough. A company must consider more stakeholders (e.g. the supplier, the employee and further more) as their approach of the performance prism explains. But, Neely and his colleagues did not explain in detail how to apply their performance prism to the departmental level, and how to connect it to a remuneration system. Here, the actual book gives brand-new ideas and tools for a consistent application of the developed framework to the departmental level. This book concentrates especially on the stakeholder approach of Neely, Adams and Kennerley which will be improved by the ‘stakeholder matrix’, and connected by the development of the ‘multidimensional performance appraisal table’ to performance evaluation. This is the second book of Erik Wödl regarding performance measurement.

Improvement of the Performance Prism and Combination with Performance Evaluation
Improvement of the Performance Prism and Combination with Performance Evaluation

Author: Erik Sebastian Wödl

Publisher: GRIN Verlag

Published: 2013-04-08

Total Pages: 86

ISBN-13: 3656402353

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Master's Thesis from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: 1.0, University of Applied Sciences Aalen (France Business School Clermont-Ferrand / HTW Aalen), course: International Business / Finance and Audit, language: English, abstract: After the glorious ascent of the Balanced Scorecard in the 80's, Neely, Adams and Kennerley developed in 2002 the Performance Prism as follower system of the Balanced Scorecard. The Performance Prism as a "second generation performance measurement system" claimed to adapt the advantages of the first generation systems but correct their shortcomings. The Performance Prism has the advantages of a multiple stakeholder recognition as well as a explicit strategy dimension. But Neely, Adams and Kennerley did not explain much how the Performance Prism can be applied to a single company department. This work tries to add value to the existing literature by the development of an departmental approach for the Performance Prism as well as an detailed way how to develop the departmental scorecard.

The Performance Prism
The Performance Prism

Author: Andy D. Neely

Publisher: FT Press

Published: 2002

Total Pages: 426

ISBN-13:

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The Performance Prism takes a radically different look at performance measurement, and sets out explicitly to identify how managers can use measurement data to improve business performance.

Measuring the Performance of Public Services
Measuring the Performance of Public Services

Author: Michael Pidd

Publisher: Cambridge University Press

Published: 2012-02-02

Total Pages:

ISBN-13: 110737801X

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Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

Using Performance Measurement to Improve Public and Nonprofit Programs
Using Performance Measurement to Improve Public and Nonprofit Programs

Author: Kathryn E. Newcomer

Publisher: Jossey-Bass

Published: 1997-10-14

Total Pages: 116

ISBN-13:

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This volume of New Directions for Evaluation critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector.

Managing and Measuring Performance in Public and Nonprofit Organizations
Managing and Measuring Performance in Public and Nonprofit Organizations

Author: Theodore H. Poister

Publisher: John Wiley & Sons

Published: 2014-08-28

Total Pages: 454

ISBN-13: 1118958551

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New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Performance Measurement, Management, and Appraisal Sourcebook
Performance Measurement, Management, and Appraisal Sourcebook

Author: Craig E. Schneier

Publisher: Human Resource Development

Published: 1995

Total Pages: 548

ISBN-13: 9780874252651

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This sourcebook provides complete, up-to-date coverage of all aspects of performance management -- communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical how to sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires, transparency masters, and other materials to use in presentations and training.

Performance Measurement
Performance Measurement

Author: Harry P Hatry

Publisher: Rowman & Littlefield

Published: 2023-10-03

Total Pages: 343

ISBN-13: 1493083031

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Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Program Evaluation and Performance Measurement
Program Evaluation and Performance Measurement

Author: James C. McDavid

Publisher: SAGE Publications

Published: 2018-10-16

Total Pages: 568

ISBN-13: 1506337082

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Program Evaluation and Performance Measurement offers a conceptual and practical introduction to program evaluation and performance measurement for public and non-profit organizations. The authors cover the performance management cycle in organizations, which includes: strategic planning and resource allocation; program and policy design; implementation and management; and the assessment and reporting of results. The Third Edition has been revised to highlight the current economic, political, and socio-demographic context within which evaluators are expected to work, and includes dynamic public policy exemplars such as the evaluation of body-worn police cameras.

Supply Chain Performance Evaluation
Supply Chain Performance Evaluation

Author: Farhad Hosseinzadeh Lotfi

Publisher: Springer Nature

Published: 2023-05-02

Total Pages: 453

ISBN-13: 3031282477

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The authors of this book tried to make these experiences available to those interested, considering the experience of several years of training, research, and implementation of projects in the supply chain performance evaluation field. This book intends to identify the current performance and competitive position of that supply chain compared to other supply chains by presenting and reviewing the techniques and models for measuring the efficiency and performance of the supply chain. Determining the performance of a supply chain is a good description of the status quo (what is). Determining the performance of a supply chain is useful for describing the past and present of supply chain processes, and on the other hand, it can be used to set performance goals and initiate the improvement process. To realize this, a strategic framework or model is needed to be able to extract indicators related to the efficiency of the supply chain and design the appropriate model.