The Culture of AI
The Culture of AI

Author: Anthony Elliott

Publisher: Routledge

Published: 2019-01-15

Total Pages: 256

ISBN-13: 1315387166

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In this ground-breaking book, Cambridge-trained sociologist Anthony Elliott argues that much of what passes for conventional wisdom about artificial intelligence is either ill-considered or plain wrong. The reason? The AI revolution is not so much about cyborgs and super-robots in the future, but rather massive changes in the here-and-now of everyday life. In The Culture of AI, Elliott explores how intelligent machines, advanced robotics, accelerating automation, big data and the Internet of Everything impact upon day-to-day life and contemporary societies. With remarkable clarity and insight, Elliott’s examination of the reordering of everyday life highlights the centrality of AI to everything we do – from receiving Amazon recommendations to requesting Uber, and from getting information from virtual personal assistants to talking with chatbots. The rise of intelligent machines transforms the global economy and threatens jobs, but equally there are other major challenges to contemporary societies – although these challenges are unfolding in complex and uneven ways across the globe. The Culture of AI explores technological innovations from industrial robots to softbots, and from self-driving cars to military drones – and along the way provides detailed treatments of: The history of AI and the advent of the digital universe; automated technology, jobs and employment; the self and private life in times of accelerating machine intelligence; AI and new forms of social interaction; automated vehicles and new warfare; and, the future of AI. Written by one of the world’s foremost social theorists, The Culture of AI is a major contribution to the field and a provocative reflection on one of the most urgent issues of our time. It will be essential reading to those working in a wide variety of disciplines including sociology, science and technology studies, politics, and cultural studies.

The AI Organization
The AI Organization

Author: David Carmona

Publisher: "O'Reilly Media, Inc."

Published: 2019-11-12

Total Pages: 217

ISBN-13: 1492057320

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Much in the same way that software transformed business in the past two decades, AI is set to redefine organizations and entire industries. Just as every company is a software company today, every company will soon be an AI company. This practical guide explains how business and technical leaders can embrace this new breed of organization. Based on real customer experience, Microsoft’s David Carmona covers the journey necessary to become an AI Organization—from applying AI in your business today to the deep transformation that can empower your organization to redefine the industry. You'll learn the core concepts of AI as they are applied to real business, explore and prioritize the most appropriate use cases for AI in your company, and drive the organizational and cultural change needed to transform your business with AI.

AI and Society
AI and Society

Author: Christo El Morr

Publisher: CRC Press

Published: 2023-01-08

Total Pages: 274

ISBN-13: 1000800334

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AI's impact on human societies is and will be drastic in so many ways. AI is being adopted and implemented around the world, and government and universities are investing in AI studies, research, and development. However, very little research exists about the impact of AI on our lives. This book will address this gap; it will gather reflections from around the world to assess the impact of AI on different aspects of society as well as propose ways in which we can address this impact and the research agendas needed.

AI and Popular Culture
AI and Popular Culture

Author: Lee Barron

Publisher: Emerald Group Publishing

Published: 2023-04-03

Total Pages: 152

ISBN-13: 1803823291

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AI and Popular Culture sheds light on how artificial intelligence has changed our world and helps you to understand where it might take us next.

The AI Revolution in Customer Service and Support
The AI Revolution in Customer Service and Support

Author: Ross Smith

Publisher: Pearson Education

Published: 2024-07-16

Total Pages: 467

ISBN-13: 0138286655

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In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

AI Evolution: Navigating Change with Confidence
AI Evolution: Navigating Change with Confidence

Author: Vijay Gupta

Publisher: eInitial Publication

Published: 2024-05-05

Total Pages: 38

ISBN-13:

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In today's rapidly evolving business landscape, the successful adoption of artificial intelligence (AI) has become a critical imperative for organizations seeking to maintain competitiveness and drive innovation. "AI Accelerator: Your Guide to Successful Implementation" serves as a comprehensive roadmap for leaders and practitioners navigating the complexities of AI adoption. Key Features: Strategic Insights: Explore in-depth analysis and practical guidance on developing a tailored AI adoption strategy aligned with your organization's goals and objectives. Practical Frameworks: Benefit from actionable frameworks and methodologies designed to streamline the AI implementation process, from assessment to execution. Real-World Case Studies: Gain valuable insights from real-world case studies and best practices, showcasing successful AI adoption stories across diverse industries. Expert Advice: Tap into expert advice and industry perspectives to overcome common challenges, mitigate risks, and maximize the impact of AI within your organization. Ethical Considerations: Delve into ethical considerations surrounding AI adoption, including fairness, transparency, and societal impact, to ensure responsible deployment of AI technologies. Future Trends: Stay ahead of the curve with insights into emerging AI trends and technologies shaping the future of business and society. Who Should Read This Book: Business leaders seeking to leverage AI to drive strategic growth and competitive advantage. Technology professionals responsible for implementing AI solutions within their organizations. Researchers and academics interested in the intersection of AI, business, and society. "AI Accelerator: Your Guide to Successful Implementation" equips readers with the knowledge, tools, and strategies needed to navigate the AI landscape with confidence, unlocking the full potential of artificial intelligence to propel their organizations forward in the digital age.

Operating AI
Operating AI

Author: Ulrika Jagare

Publisher: John Wiley & Sons

Published: 2022-04-19

Total Pages: 237

ISBN-13: 1119833213

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A holistic and real-world approach to operationalizing artificial intelligence in your company In Operating AI, Director of Technology and Architecture at Ericsson AB, Ulrika Jägare, delivers an eye-opening new discussion of how to introduce your organization to artificial intelligence by balancing data engineering, model development, and AI operations. You'll learn the importance of embracing an AI operational mindset to successfully operate AI and lead AI initiatives through the entire lifecycle, including key areas such as; data mesh, data fabric, aspects of security, data privacy, data rights and IPR related to data and AI models. In the book, you’ll also discover: How to reduce the risk of entering bias in our artificial intelligence solutions and how to approach explainable AI (XAI) The importance of efficient and reproduceable data pipelines, including how to manage your company's data An operational perspective on the development of AI models using the MLOps (Machine Learning Operations) approach, including how to deploy, run and monitor models and ML pipelines in production using CI/CD/CT techniques, that generates value in the real world Key competences and toolsets in AI development, deployment and operations What to consider when operating different types of AI business models With a strong emphasis on deployment and operations of trustworthy and reliable AI solutions that operate well in the real world—and not just the lab—Operating AI is a must-read for business leaders looking for ways to operationalize an AI business model that actually makes money, from the concept phase to running in a live production environment.

AI Narratives
AI Narratives

Author: Stephen Cave

Publisher: Oxford University Press

Published: 2020-02-14

Total Pages: 439

ISBN-13: 0192586041

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This book is the first to examine the history of imaginative thinking about intelligent machines. As real Artificial Intelligence (AI) begins to touch on all aspects of our lives, this long narrative history shapes how the technology is developed, deployed and regulated. It is therefore a crucial social and ethical issue. Part I of this book provides a historical overview from ancient Greece to the start of modernity. These chapters explore the revealing pre-history of key concerns of contemporary AI discourse, from the nature of mind and creativity to issues of power and rights, from the tension between fascination and ambivalence to investigations into artificial voices and technophobia. Part II focuses on the twentieth and twenty-first-centuries in which a greater density of narratives emerge alongside rapid developments in AI technology. These chapters reveal not only how AI narratives have consistently been entangled with the emergence of real robotics and AI, but also how they offer a rich source of insight into how we might live with these revolutionary machines. Through their close textual engagements, these chapters explore the relationship between imaginative narratives and contemporary debates about AI's social, ethical and philosophical consequences, including questions of dehumanization, automation, anthropomorphisation, cybernetics, cyberpunk, immortality, slavery, and governance. The contributions, from leading humanities and social science scholars, show that narratives about AI offer a crucial epistemic site for exploring contemporary debates about these powerful new technologies.

Challenges in Large Language Model Development and AI Ethics
Challenges in Large Language Model Development and AI Ethics

Author: Gupta, Brij

Publisher: IGI Global

Published: 2024-08-15

Total Pages: 521

ISBN-13:

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The development of large language models has resulted in artificial intelligence advancements promising transformations and benefits across various industries and sectors. However, this progress is not without its challenges. The scale and complexity of these models pose significant technical hurdles, including issues related to bias, transparency, and data privacy. As these models integrate into decision-making processes, ethical concerns about their societal impact, such as potential job displacement or harmful stereotype reinforcement, become more urgent. Addressing these challenges requires a collaborative effort from business owners, computer engineers, policymakers, and sociologists. Fostering effective research for solutions to address AI ethical challenges may ensure that large language model developments benefit society in a positive way. Challenges in Large Language Model Development and AI Ethics addresses complex ethical dilemmas and challenges of the development of large language models and artificial intelligence. It analyzes ethical considerations involved in the design and implementation of large language models, while exploring aspects like bias, accountability, privacy, and social impacts. This book covers topics such as law and policy, model architecture, and machine learning, and is a useful resource for computer engineers, sociologists, policymakers, business owners, academicians, researchers, and scientists.