Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we are good at it - it's all those people who don't listen who are the problem! The Communicator's Pocketbook covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work. The book concludes with a series of checklists that will enable you to take stock of your communications skills and shortcomings and to put these into context at both an organisational level and a group or team level.
Research consistently shows that teacher effectiveness is about engagement, interaction, questioning, positive atmosphere, high expectations and suitable challenge. At the heart of all these areas is the ability to communicate effectively. How you do that minute by minute and second by second is fundamental to what children learn and remember and to how they behave. Richard Churches draws from a range of disciplines, such as psychology, NLP and neuroscience, to provide a practical compendium of communication expertise based on what highly effective teachers do. You'll find out how to use influential language patterns to support learning and positive behaviour; the secrets of body language and non-verbal communication; how to communicate to create the right emotional climate; effective questioning techniques; etc. Small changes to your current practice could lead to huge benefits in the classroom.
Most children develop speech, language and communication skills instinctively, a process that begins at birth and continues into adulthood. However, in most classrooms there are children - as many as 50% in some areas - who have not acquired the fundamental spoken and written skills that underpin all types of social interaction, skills that are essential for success in education and at work. This book shows teachers how to support pupils with SLCN - speech, language and communication needs. Written by a speech and language therapist and a secondary teacher working in mainstream schools, this highly illustrated Pocketbook begins by defining SLCN and placing it against a backdrop of normal language development. The authors identify who has SLCN and explain how weak communication skills lead to academic, social, emotional and behavioural problems. Language is both received and transmitted; both input and output pose problems for pupils with SLCN. A chapter on attention and listening covers hearing impairment, auditory memory, teacher talk and active listening skills. It is followed by sections on receptive language difficulties - understanding concepts and inference, reasoning and deduction - and expressive language difficulties: building sentences and narrative in speech and writing. Speech difficulties such as stammering, phonological difficulties, articulation and voice disorders are also covered. Learning, storing and retrieving vocabulary are given a section of their own as is social communication. The book concludes with ideas for implementing a whole school approach. Cartoons, diagrams and visual prompts support the text throughout.
How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.
Every facet of satellite technology is included in this concise reference guide to a fast developing field. The latest systems are included and the coverage is worldwide. Supplemented with tables, formulae and footprints for satellites, this pocket book is the first place for communications engineers, students, satellite industry personnel and enthusiasts to look for essential data.DBS and other enabling technologies for HDTV are covered, in this wide-ranging review of technologies used in Europe, America, the Middle East and Asia. Drawing on James Wood's extensive experience as an engineer in the international broadcasting industry and a technical broadcast journalist, this book will provide the essential details of satellite communications.
Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we are good at it - it's all those people who don't listen who are the problem! The Communicator's Pocketbook covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work. The book concludes with a series of checklists that will enable you to take stock of your communications skills and shortcomings and to put these into context at both an organisational level and a group or team level.
To be competitive businesses are increasingly going further a field for their talent and skills - drawing together teams of people with the best mix of experience and abilities, regardless of their location. This has given rise to the concept of the virtual team, a network of individuals who have a common goal yet rarely if ever meet. Virtual Teamworking - possibly across different time zones and against different cultural backgrounds, and often project-specific and, thus, temporary - poses specific challenges for the team leader. The Virtual Teams Pocketbook looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit. Without the recent strides forward in communications technology virtual teamworking would not be effective or, even, possible. This pocketbook looks at the options available and gives advice on selecting the most appropriate method and how to use it to its full potential.
Every facet of satellite technology is included in this concise reference guide to a fast developing field. The latest systems are included and the coverage is worldwide. Supplemented with tables, formulae and footprints for satellites, this pocket book is the first place for communications engineers, students, satellite industry personnel and enthusiasts to look for essential data.DBS and other enabling technologies for HDTV are covered, in this wide-ranging review of technologies used in Europe, America, the Middle East and Asia. Drawing on James Wood's extensive experience as an engineer in the international broadcasting industry and a technical broadcast journalist, this book will provide the essential details of satellite communications.
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
The latest teaching standards demand that all teachers 'take responsibility for promoting high standards of literacy and correct use of standard English, whatever the teacher's specialism'. That's no bad thing, but it leaves some of us feeling under-trained and over-exposed. Enter the Literacy Across the Curriculum Pocketbook. The book is based on four principles: literacy is important for all learning; we owe it to our pupils to help them develop their literacy; developing strategies for LAC enhances teaching and learning across the school; teachers do not have to be literacy experts to promote LAC. In a series of punchy chapters, (Speaking for Success, Write Better! Vamp up your Vocabulary, Splendid Spelling, Raring to Read) Caroline Bentley-Davies presents practical ideas and simple strategies for incorporating literacy skills into your own lessons. All this plus some really helpful advice on note-making and a self-audit LAC checklist."Literacy Across the Curriculum Pocketbook is a necessity for all teachers wanting to find manageable, effective and exciting ways of promoting literacy in their lessons. A great resource!" Justin Wakefield, Literacy & Numeracy Co-ordinator, Humberston Academy, Grimsby "Innovating tips, strategies and ideas to revitalise literacy in your lessons instantly. Every page offers simple and realistic approaches to promoting literacy across all subjects. Vamp up your vocab; make tricky spelling stick; weave literacy seamlessly into your lessons. I love it!" Lesley Ann McDermott, History Teacher, St Patrick's Catholic College, Thornaby-on-Tees "Contains everything you should know about Literacy and more. Written in a clear and concise manner, even as an experienced English teacher it still taught me a trick or two!" Sarah Martin, CPD Leader, Academies Enterprise Trust
