The Cloke Set (Contains: Resolving Conflicts at Work; Resolving Personal & Organizational Conflict; and Mediating Dangerously)
Author: Kenneth Cloke
Publisher: Jossey-Bass
Published: 2001-09-20
Total Pages: 784
ISBN-13: 9780787961114
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Mediating Dangerously
Author: Kenneth Cloke
Publisher: John Wiley & Sons
Published: 2002-02-28
Total Pages: 272
ISBN-13: 9780787959296
DOWNLOAD EBOOKSometimes it's necessary to push beyond the usual limits of themediation process to achieve deeper and more lasting change.Mediating Dangerously shows how to reach beyond technical andtraditional intervention to the outer edges and dark places ofdispute resolution, where risk taking is essential and fundamentalchange is the desired result. It means opening wounds and lookingbeneath the surface, challenging comfortable assumptions, andexploring dangerous issues such as dishonesty, denial, apathy,domestic violence, grief, war, and slavery in order to reach adeeper level of transformational change. Mediating Dangerously shows conflict resolution professionals howto advance beyond the traditional steps, procedures, and techniquesof mediation to unveil its invisible heart and soul and to revealthe subtle and sensitive engine that drives the process of personaland organizational transformation. This book is a major newcontribution to the literature of conflict resolution that willinspire and educate professionals in the field for years to come.
Resolving Conflicts at Work
Author: Kenneth Cloke
Publisher: John Wiley & Sons
Published: 2011-01-06
Total Pages: 378
ISBN-13: 1118046889
DOWNLOAD EBOOKHere is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
The Conflict Resolution Toolbox
Author: Gary T. Furlong
Publisher: John Wiley & Sons
Published: 2010-03-18
Total Pages: 275
ISBN-13: 0470835176
DOWNLOAD EBOOKIn real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Beyond Neutrality
Author: Bernard S. Mayer
Publisher: John Wiley & Sons
Published: 2004-04-26
Total Pages: 334
ISBN-13: 0787974064
DOWNLOAD EBOOKIn this thought-provoking, passionately written book, Bernard Mayer—an internationally acclaimed leader in the field—dares practitioners to ask the hard questions about alternative dispute resolution. What’s wrong with conflict resolution? Why aren’t more individuals and organizations using conflict resolution when they have a problem? Why doesn’t the public know more about it? What are the limits of conflict resolution? When does conflict resolution work and when does it not? Offering a committed practitioner’s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.
The Dance of Opposites
Author: Ken Cloke
Publisher: Goodmedia Press
Published: 2013-12
Total Pages: 0
ISBN-13: 9780991114801
DOWNLOAD EBOOK"The Dance of Opposites: Explorations in Mediation, Dialogue and Conflict Resolution Systems Design explores a new vision for conflict resolution, a "conflict revolution" that analyzes the use of language in conflict, the narrative structure of conflict stories, and how the brain responds to conflict. It surveys religion, spirituality and meditation, and searches for ways of opening heartfelt communications between opponents. The Dance of Opposites also looks at social, political, and environmental conflicts, and offers suggestions on how to organize and conduct dialogues over difficult, dangerous, and controversial issues. It identifies new ways of designing conflict resolution systems for family and couples disputes, and for chronic organizational conflicts, and encourages us to use conflict to learn and grow, become better human beings, and transform it into opportunities for improvement."--Publisher.
From Conflict to Creativity
Author: Sy Landau
Publisher: Jossey-Bass
Published: 2001-10-26
Total Pages: 0
ISBN-13: 9780787954239
DOWNLOAD EBOOKFrom Conflict to Creativity offers leaders, managers, boards of directors, and team members a new way of thinking about conflict in the workplace. Within these pages, three experts in the field of workplace conflict resolution Sy, Barbara, and Daryl Landau present an innovative and proven collaborative model that can help resolve on-the-job conflicts and unleash the potential for creativity. Using the information and tools presented in this book can take any organization from a place that merely tolerates conflict to a dynamic environment that uses everyday differences to enhance creativity.
Elusive Peace
Author: Douglas E. Noll
Publisher: Prometheus Books
Published: 2011-04-01
Total Pages: 291
ISBN-13: 1616144181
DOWNLOAD EBOOKThis in-depth analysis goes behind the headlines to understand why crucial negotiations fail. The author argues that diplomats often enter negotiations with flawed assumptions about human behavior, sovereignty, and power. Essentially, the international community is using a model of European diplomacy dating back to the 18th century to solve the complex problems of the 21st century. Through numerous examples, the author shows that the key failure in current diplomatic efforts is the entrenched belief that nations, through their representatives, will act rationally to further their individual political, economic, and strategic interests. However, the contemporary scientific understanding of how people act and see their world does not support this assumption. On the contrary, research from decision-making theory, behavioral economics, social neuropsychology, and current best practices in mediation indicate that emotional and irrational factors often have as much, if not more, to do with the success or failure of a mediated solution. Reviewing a wide range of conflicts and negotiations, Noll demonstrates that the best efforts of negotiators often failed because they did not take into account the deep-seated values and emotions of the disputing parties. In conclusion, Noll draws on his own long experience as a professional mediator to describe the process of building trust and creating a climate of empathy that is the key to successful negotiation and can go a long way toward resolving even seemingly intractable conflicts.
The Dynamics of Conflict Resolution
Author: Bernard Mayer
Publisher: John Wiley & Sons
Published: 2010-09-23
Total Pages: 288
ISBN-13: 0470932465
DOWNLOAD EBOOKThis empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
The Mediation Handbook
Author: Alexia Georgakopoulos
Publisher: Routledge
Published: 2017-09-19
Total Pages: 908
ISBN-13: 1317300696
DOWNLOAD EBOOKThe Handbook of Mediation gathers leading experts across fields related to peace, justice, human rights, and conflict resolution to explore ways that mediation can be applied to a range of spectrums, including new age settings, relationships, organizations, institutions, communities, environmental conflicts, and intercultural and international conflicts. The text is informed by cogent theory, state-of-the-art research, and best practices to provide the reader with a well-rounded understanding of mediation practice in contemporary times. Based on four signature themes—contexts; skills and competencies; applications; and recommendations—the handbook provides theoretical, applicable, and practical insight into a variety of key approaches to mediation. Authors consider modern conflict on a local and global scale, emphasizing the importance of identifying effective strategies, foundations, and methods to shape the nature of a mediation mindfully and effectively. With a variety of interdisciplinary perspectives, the text complements the development of the reader’s competencies and understanding of mediation in order to contribute to the advancement of the mediation field. With a conversational tone that will welcome readers, this comprehensive book is essential reading for students and professionals wanting to learn a wide range of potential interventions for conflict.
