The Apology Impulse
The Apology Impulse

Author: Cary Cooper

Publisher: Kogan Page Publishers

Published: 2019-10-03

Total Pages: 361

ISBN-13: 0749493216

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WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Repair
Repair

Author: Elizabeth Spelman

Publisher: Beacon Press

Published: 2003-10-20

Total Pages: 180

ISBN-13: 9780807020111

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We live in a world constantly in need of repair. Our cars break down. Marriages weaken, friendships sour, ties between nations are rent. Yet we fix things and relationships all the time, without giving these activities much thought. Repair is the first book to offer an in-depth exploration of this core aspect of human life.

The Apology
The Apology

Author: V (formerly Eve Ensler)

Publisher: Bloomsbury Publishing USA

Published: 2019-05-14

Total Pages: 130

ISBN-13: 1635574390

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From the bestselling author of The Vagina Monologues-a powerful, life-changing examination of abuse and atonement. “A triumph of artistry and empathy.” -Naomi Klein “A crucial step forward . . . This is an urgently needed book right now.” -Jane Fonda “Courageous, transformative, and yes-healing.” -Anne Lamott Like millions of women, Eve Ensler has been waiting much of her lifetime for an apology. Sexually and physically abused by her father, Eve has struggled her whole life from this betrayal, longing for an honest reckoning from a man who is long dead. After years of work as an anti-violence activist, she decided she would wait no longer; an apology could be imagined, by her, for her, to her. The Apology, written by Eve from her father's point of view in the words she longed to hear, attempts to transform the abuse she suffered with unflinching truthfulness, compassion, and an expansive vision for the future. Through The Apology Eve has set out to provide a new way for herself and a possible road for others, so that survivors of abuse may finally envision how to be free. She grapples with questions she has sought answers to since she first realized the impact of her father's abuse on her life: How do we offer a doorway rather than a locked cell? How do we move from humiliation to revelation, from curtailing behavior to changing it, from condemning perpetrators to calling them to reckoning? What will it take for abusers to genuinely apologize? Remarkable and original, The Apology is an acutely transformational look at how, from the wounds of sexual abuse, we can begin to re-emerge and heal. It is revolutionary, asking everything of each of us: courage, honesty, and forgiveness.

You Will be Sorry
You Will be Sorry

Author: Josh Schneider

Publisher: Houghton Mifflin Harcourt

Published: 2007

Total Pages: 37

ISBN-13: 0618819320

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A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.

WHEREAS
WHEREAS

Author: Layli Long Soldier

Publisher: Graywolf Press

Published: 2017-03-07

Total Pages: 121

ISBN-13: 1555979610

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The astonishing, powerful debut by the winner of a 2016 Whiting Writers' Award WHEREAS her birth signaled the responsibility as mother to teach what it is to be Lakota therein the question: What did I know about being Lakota? Signaled panic, blood rush my embarrassment. What did I know of our language but pieces? Would I teach her to be pieces? Until a friend comforted, Don’t worry, you and your daughter will learn together. Today she stood sunlight on her shoulders lean and straight to share a song in Diné, her father’s language. To sing she motions simultaneously with her hands; I watch her be in multiple musics. —from “WHEREAS Statements” WHEREAS confronts the coercive language of the United States government in its responses, treaties, and apologies to Native American peoples and tribes, and reflects that language in its officiousness and duplicity back on its perpetrators. Through a virtuosic array of short lyrics, prose poems, longer narrative sequences, resolutions, and disclaimers, Layli Long Soldier has created a brilliantly innovative text to examine histories, landscapes, her own writing, and her predicament inside national affiliations. “I am,” she writes, “a citizen of the United States and an enrolled member of the Oglala Sioux Tribe, meaning I am a citizen of the Oglala Lakota Nation—and in this dual citizenship I must work, I must eat, I must art, I must mother, I must friend, I must listen, I must observe, constantly I must live.” This strident, plaintive book introduces a major new voice in contemporary literature.

Apology to Apostrophe
Apology to Apostrophe

Author: James D. Fernández

Publisher: Duke University Press

Published: 1992

Total Pages: 204

ISBN-13: 9780822312543

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Who writes "I"? To whom are autobiographies addressed? What kinds of readers are inscribed in autobiographical narratives? In Apology to Apostrophe, James D. Fernández's offers a lucid and powerful meditation on the nature of autobiographical writing through his investigation of the historical conditions and literary stagings of autobiographical writing in Spain. As Fernández demonstrates, recent developments in critical theory provide new and fruitful approaches to autobiographical works that have long been neglected, misunderstood, or, in some cases, virtually unknown. Focusing primarily but not exclusively on nineteenth-century Spain, Fernández exposes a rhetorical tension that often occurs in autobiographical discourse, between self-justification, or "apology," and the transcendence of this worldly impulse, or "apostrophe." This tension, he argues, is of particular interest in the case of Spain, but not peculiar to that nation, and his attention to the theoretical nature of autobiography leads to insightfl considerations of many canonical European autobiographies, including those of Saint Augustine, Rousseau, Saint Teresa, and Cardinal Newman. Considering Spanish autobiography in the context of first-person narrative in Europe and in the terms of current debates on the relationship between writing and selfhood, Apology to Apostrophe marks a significant advance in our historical understanding and critical discussion of the genre. The book will be of great value not only to Hispanists but also to those interested in autobiography and cultural history.

The Faith of the English
The Faith of the English

Author: Nigel Rooms

Publisher: SPCK

Published: 2012-03-29

Total Pages: 105

ISBN-13: 028106704X

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How Christian are the English? How English is their Christianity? These questions are probed by Nigel Rooms in a book which is both readable and scholarly. If England is a mission field, how is Christian faith to be understood by the English? And how are English Christians to become aware of the links and the tensions between their own culture and their faith? This book is important reading for Christians in search of self-understanding, for all who seek for a renewal of Christian faith in England, and for the many English people who are curious about the part that Christian faith continues to play in the national culture.' John M. Hull, Emeritus Professor of Religious Education, University of Birmingham