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Author: Peter Jordan
Publisher: Routledge
Published: 1998
Total Pages: 176
ISBN-13:
DOWNLOAD EBOOKThis text considers the influences and demands on academic libraries, and explains how to increase user satisfaction through quality management. It examines the needs of different user groups, and the requirements of subject communities, as well as those of teaching staff.
Author: Peter Jordan
Publisher: Routledge
Published: 2017-03-02
Total Pages: 181
ISBN-13: 1351895273
DOWNLOAD EBOOKThe many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Author: Jeremy Atkinson
Publisher: Chandos Publishing
Published: 2018-02-01
Total Pages: 272
ISBN-13: 0081022883
DOWNLOAD EBOOKCollaboration and the Academic Library: Internal and External, Local and Regional, National and International explores the considerable change that has affected universities and academic libraries in recent years. Given this complex and important context, it is clear that the academic library increasingly needs to operate in partnership with its users and other professionals and organizations to be successful in meeting the needs of its clientele. Academic librarians need to work closely with client groups so that services are relevant, and close partnerships with other professionals need to be forged to provide seamless services for users. The book looks at all aspects of collaboration affecting academic libraries, both internally and externally, to help the reader understand future directions for collaborative activities in a complex and difficult working environment. Considers collaboration issues affecting academic libraries Covers both internal and external collaboration Provides readers with direction for collaborative activities Shows how academic librarians can work with client groups to keep services relevant
Author: Michele Crump
Publisher: Elsevier
Published: 2012-10-04
Total Pages: 223
ISBN-13: 1780633238
DOWNLOAD EBOOKMeeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student’s approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig? Takes an honest look at learning commons in academic libraries and discusses what is working and what is not Explores behind the statistics as to why users come to the library; does the librarians’ concept of ‘the library as place’ match user perception? Looks at the anthropology of the user to gauge satisfaction with the services and space provided by the library via recent survey findings
Author: Peter Brophy
Publisher: Facet Publishing
Published: 2005
Total Pages: 246
ISBN-13: 1856045277
DOWNLOAD EBOOKThis authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cultures in which they operate. It offers an assessment of the impact of such changes on service delivery from both provider and user perspectives, and considers the future role of the academic library. The new edition has been completely updated, with a new chapter on performance measurement and more extensive coverage of: accessibility; information literacy; portals; digital libraries; copyright; institutional repositories; virtual and managed learning environments; and management of change. Written in a readable and accessible style, the book focuses on: the library in the institution users of the academic library the impacts and opportunities of ICTs human resources management and organization of resources collection and access management the academic library building library systems and networks specialist services management and professional issues performance measurement. Readership: This textbook is an indispensable introduction to the range of issues facing academic libraries. Invaluable for new information professionals and for students on information and library studies courses, it also makes stimulating reading for education administrators and academic library managers in both higher and further education. While the book considers emerging scenarios in the United Kingdom in depth, it also draws examples from institutions elsewhere in the world, and is of broad international interest.
Author: John Budd
Publisher:
Published: 1998
Total Pages: 400
ISBN-13:
DOWNLOAD EBOOKExamining the academic library within a contextual framework (of colleges, universities, and American society), this work provides analysis of the institution's content and function. Rather than concentrating on management issues, this book emphasizes the structure, organization, decision making and operations of academic libraries.
Author: John Budd
Publisher: Assoc of Cllge & Rsrch Libr
Published: 2005
Total Pages: 338
ISBN-13: 9780838983188
DOWNLOAD EBOOK"The Changing Academic Library is a revision of Budd's The Academic Library: Its Context, Its Purpose, and Its Operation. This book has been completely updated and revised to reflect the dynamic states of higher education and academic libraries. It presents a critical examination of major issues facing colleges and universities and the unique challenges that their libraries must come to grips with. Current practice is reviewed, but it is examined in the broader context of educational needs, scholarly communication, politics and economics, technology, and the nature of complex organizations."--Publisher's description.
Author: Mary E. Miller
Publisher: American Library Association
Published: 2021-06-22
Total Pages: 179
ISBN-13: 0838993869
DOWNLOAD EBOOKBy learning how to rightsize, you will ensure that both the collection and your institution's available physical spaces meet the needs of your library's users.
Author: Jeannette Woodward
Publisher: American Library Association
Published: 2009
Total Pages: 209
ISBN-13: 0838909760
DOWNLOAD EBOOKIn this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.
Author: Brian Mathews
Publisher: American Library Association
Published: 2009
Total Pages: 193
ISBN-13: 0838909841
DOWNLOAD EBOOKIn Marketing Today’s Academic Library, Brian Mathews uses his vast experience to speak directly to the academic library practitioner about matching services with user needs. This book proposes new visions and ideas, challenging the traditional way of thinking and providing a framework to target users more precisely.Most library marketing intended for undergraduates promotes the collection, reference and instructional service, and occasional events such as guest speakers or exhibits. The guiding principle of Marketing Today’s Academic Library is that marketing should focus on the lifestyle of the user, showcasing how the library fits within the daily life of the student. Mathews’ personal and compelling presentation will assist readers in Challenging and rethinking their marketing strategies Demonstrating their value through applied relevance Focusing on the needs of the student and their expectationsWritten in a concise and engaging manner that speaks to popular anxiety points about new marketing techniques, this book is filled with tips and strategies that academic librarians can use to communicate with students, surpassing their expectations of their library experience.
