Telephone Sales For Dummies
Telephone Sales For Dummies

Author: Dirk Zeller

Publisher: John Wiley & Sons

Published: 2011-02-09

Total Pages: 292

ISBN-13: 1118051777

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Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them plan and execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective and enticing voicemails that get results; get past screeners and get quality referrals; find hot leads; and create callback scripts that close the sale.

Outbound Telephone Selling
Outbound Telephone Selling

Author: Pat Cochrane

Publisher: Gower Publishing, Ltd.

Published: 1999

Total Pages: 204

ISBN-13: 9780566080890

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This book will enable you to set up an outbound telephone selling operation either 'from scratch' or by retraining customer service staff in the skills of professional selling over the phone. Straightforward and practical throughout, Pat Cochrane will take you step-by-step through the management issues that need to be addressed. With case studies showing successful best practice from companies like BT, Girobank and Doctor Solomon, this book will show you how to be proactive in selling your company, products and services over the phone.

The Professional Telemarketers Handbook
The Professional Telemarketers Handbook

Author: Elwyn Coventry

Publisher: Topsy Publishing

Published: 2018-04-03

Total Pages: 72

ISBN-13: 0646986538

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The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.

Secrets of Successful Telephone Selling
Secrets of Successful Telephone Selling

Author: Robert W. Bly

Publisher: Macmillan

Published: 1997-06-15

Total Pages: 242

ISBN-13: 9780805040982

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For individual professionals or small business owners, here is a step-by-step program for using the phone to generate sales leads, qualify prospects, follow up, close sales, service accounts, get repeat orders, and ensure profitable returns.

The Sales Rep Survival Guide
The Sales Rep Survival Guide

Author: Mike Swedenberg

Publisher: iUniverse

Published: 2001-05-30

Total Pages: 306

ISBN-13: 0595179436

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PURPOSE OF THIS BOOK: IS SELLING FOR YOU? The scope of this book is to provide a practical guide for the day-to-day operation of a sales representative in a territory. This handbook is useful to all salespeople regardless of experience. It doesn’t matter if you work for a large or small corporation. You could be commissioned, salaried or self-employed. This book can help you.