"... Hopper's aim is to begin to reveal to us the complex world of telephone conversation, and that is what he succeeds marvellously in doing." --Discourse & Society "A guided tour through the interior world of phone interactions, Telephone Conversation is a playful, often poetic excursion into the dance-like qualities of language as and in technology." --Wayne A. Beach " Telephone Conversation is an engagingly written book, peppered with snippets of telephone chat that enable readers to see the extraordinariness of ordinary talk." --Quarterly Journal of Speech "... the first comprehensive work on telephone interaction... Written in a lucid, often poetic manner, it keeps the reader's interest to the end." --Anthropological Linguistics Voice mail, answering machines, car phones, call-waiting, call-forwarding--it seems the telephone at times controls our lives. Here Robert Hopper eavesdrops on the sounds of telephone conversation, the most important yet least examined province of contemporary communication and an important aspect of contemporary life.
The telephone marks the place of an absence. Affiliated with discontinuity, alarm, and silence, it raises fundamental questions about the constitution of self and other, the stability of location, systems of transfer, and the destination of speech. Profoundly changing our concept of long-distance, it is constantly transmitting effects of real and evocative power. To the extent that it always relates us to the absent other, the telephone, and the massive switchboard attending it, plugs into a hermeneutics of mourning. The Telephone Book, itself organized by a "telephonic logic," fields calls from philosophy, history, literature, and psychoanalysis. It installs a switchboard that hooks up diverse types of knowledge while rerouting and jamming the codes of the disciplines in daring ways. Avital Ronell has done nothing less than consider the impact of the telephone on modern thought. Her highly original, multifaceted inquiry into the nature of communication in a technological age will excite everyone who listens in. The book begins by calling close attention to the importance of the telephone in Nazi organization and propaganda, with special regard to the philosophy of Martin Heidegger. In the Third Reich the telephone became a weapon, a means of state surveillance, "an open accomplice to lies." Heidegger, in Being and Time and elsewhere, elaborates on the significance of "the call." In a tour de force response, Ronell mobilizes the history and terminology of the telephone to explicate his difficult philosophy. Ronell also speaks of the appearance of the telephone in the literary works of Duras, Joyce, Kafka, Rilke, and Strindberg. She examines its role in psychoanalysis—Freud said that the unconscious is structured like a telephone, and Jung and R. D. Laing saw it as a powerful new body part. She traces its historical development from Bell's famous first call: "Watson, come here!" Thomas A. Watson, his assistant, who used to communicate with spirits, was eager to get the telephone to talk, and thus to link technology with phantoms and phantasms. In many ways a meditation on the technologically constituted state, The Telephone Book opens a new field, becoming the first political deconstruction of technology, state terrorism, and schizophrenia. And it offers a fresh reading of the American and European addiction to technology in which the telephone emerges as the crucial figure of this age.
The aim of this book is to bring together research on telephone conversations in different languages, to compare and contrast people's methods of handling telephone conversational tasks indifferent communities, and to explore the relationship between telephone conversational practice and cultural settings.
This book applies the approach of technology assessment to the telephone. The author's analysis forecasts the effect of the telephone on society and compares it with the reality. This book not only examines the social consequences of the telephone, but provides a model for future efficient assessments of new technologies. It documents a largely unknown piece of the history of American technology and anlayzes the requirements for success in technological forecasting.
Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
The Handbook of the Psychology of Aging, Seventh Edition, provides a basic reference source on the behavioral processes of aging for researchers, graduate students, and professionals. It also provides perspectives on the behavioral science of aging for researchers and professionals from other disciplines. The book is organized into four parts. Part 1 reviews key methodological and analytical issues in aging research. It examines some of the major historical influences that might provide explanatory mechanisms for a better understanding of cohort and period differences in psychological aging processes. Part 2 includes chapters that discuss the basics and nuances of executive function; the history of the morphometric research on normal brain aging; and the neural changes that occur in the brain with aging. Part 3 deals with the social and health aspects of aging. It covers the beliefs that individuals have about how much they can control various outcomes in their life; the impact of stress on health and aging; and the interrelationships between health disparities, social class, and aging. Part 4 discusses the emotional aspects of aging; family caregiving; and mental disorders and legal capacities in older adults. - Contains all the main areas of psychological gerontological research in one volume - Entire section on neuroscience and aging - Begins with a section on theory and methods - Edited by one of the father of gerontology (Schaie) and contributors represent top scholars in gerontology
We live in a world where social interaction is increasingly mediated by technological devices. In this book, Ian Hutchby explores the impact these technologies have on our attempts to communicate. Focusing on four examples - telephones, computerized expert systems at work, speech-based systems dealing with enquiries from the public, and multi-user spaces on the Internet - Hutchby asks: are we increasingly technologized conversationalists, or is technology increasingly conversationalized? Conversation and Technology draws on recent theory and empirical research in conversation analysis, ethnomethodology and the social construction of technology. In novel contributions to each of these areas, Hutchby argues that the ways in which we interact can be profoundly shaped by technological media, while at the same time we ourselves are shapers of both the cultural and interactional properties of these technologies. The book begins by examining a variety of theoretical perspectives on this issue. Hutchby offers a critical appraisal of recent sociological thinking, which has tended to over-estimate society's influence on technological development. Instead he calls for a new appreciation of the relationship between human communication and technology. Using a range of case studies to illustrate his argument, Hutchby explores the multiplicity of ways in which technology affects our ordinary conversational practices. Readers in areas as diverse as sociology, communication studies, psychology, computer science and management studies will find much of interest in this account of the human and communicative properties of various forms of modern communication technology.
