Telecommunications Center Operator
Author: United States. Department of the Army
Publisher:
Published: 1978
Total Pages: 322
ISBN-13:
DOWNLOAD EBOOKRead and Download eBook Full
Author: United States. Department of the Army
Publisher:
Published: 1978
Total Pages: 322
ISBN-13:
DOWNLOAD EBOOKAuthor: United States. Department of the Army
Publisher:
Published: 1981
Total Pages: 62
ISBN-13:
DOWNLOAD EBOOKAuthor: United States. Department of the Army
Publisher:
Published: 1981
Total Pages: 616
ISBN-13:
DOWNLOAD EBOOKAuthor: Luiz Augusto de Carvalho
Publisher: iUniverse
Published: 2011-11-02
Total Pages: 221
ISBN-13: 1462056849
DOWNLOAD EBOOKTelecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the professionals in this growing field are not often documented and shared. This guide provides documentation of this practical knowledge in a single volume, presented by telecom professionals Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general view of how telecom infrastructures in large call-centers should be planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for cost management; traffic management; call-center infrastructure; transport networks; GSM gateways deployment; billing systems and auditing; dialer deployment. Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. Put your call center on the path to success using the advice and methods offered in Telecom Management for Call Centers.
Author: United States. Department of the Army
Publisher:
Published: 1981
Total Pages: 278
ISBN-13:
DOWNLOAD EBOOKAuthor: United States. Department of the Army
Publisher:
Published: 1980
Total Pages: 62
ISBN-13:
DOWNLOAD EBOOKAuthor:
Publisher:
Published: 1994
Total Pages: 876
ISBN-13:
DOWNLOAD EBOOKAuthor:
Publisher:
Published: 1978
Total Pages: 1320
ISBN-13:
DOWNLOAD EBOOKAuthor: United States. Superintendent of Documents
Publisher:
Published: 1968
Total Pages: 1220
ISBN-13:
DOWNLOAD EBOOKAuthor:
Publisher:
Published: 1980
Total Pages: 1234
ISBN-13:
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