How Hard Is It to Be Your Customer?
How Hard Is It to Be Your Customer?

Author: Jim Tincher

Publisher: PMP

Published: 2019-06-11

Total Pages: 188

ISBN-13: 9781941688649

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Learn how to create journey maps that actually get resultsNearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book. With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action - leading to an improved customer experience, greater customer loyalty, and impressive ROI - while others just gather dust on a shelf.

Consumer Math Success Kit
Consumer Math Success Kit

Author: David E. Newton

Publisher: Walch Publishing

Published: 1996

Total Pages: 332

ISBN-13: 9780825128523

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Math skills are necessary in many life situations. The Consumer Math Success Kit is a proven aid for students who need to sharpen or develop their basic concepts. More than 50 specific consumer areas detail how math shows up in an everyday situation, followed by practice problems and teacher notes. Select just the situations your students need to cover, or use the entire book in a life skills setting. Sample topics include: Collateral loans Retail store charge accounts Heating costs Wages and salaries Stocks and bonds Telephone bills Vacation planning Generously illustrated with reproductions of income tax forms, menus, timetables, and much more.

Exploring Blockchain Applications
Exploring Blockchain Applications

Author: Sezer Bozkus Kahyaoglu

Publisher: CRC Press

Published: 2024-05-07

Total Pages: 285

ISBN-13: 1040021581

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In this book, the development process of blockchain algorithms and examples of their applications in different sectors are explored. The opportunities and challenges of blockchain implementations that arise in making technological innovations usable in corporate structures are discussed. In this respect, the book aims to deal with both the conceptual framework and the real challenges and opportunities encountered in practice regarding the blockchain applications. It is tried to contribute to the literature by presenting practical blockchain application suggestions to the readers on a scientific basis. It is a fact that blockchain technology is considered one of the most disruptive and revolutionary innovations after the invention of the internet. Blockchain technology, which was first used for cross-border payments, is coming up with a new application area in a different sector every day. The main purpose of Blockchain-based systems is to spread the "trust" service provided by a central intermediary to machines in transactions between two parties. Thus, it removes the need for this trust from the monopoly of a single intermediary. Blockchain implementation scenarios are to establish math-based trust in an untrusted environment. While exploring the complexity of blockchain applications in different sectors, the emerging risks are also examined from a management perspective. In particular, it is aimed to be a key work that the management levels of the enterprises can benefit from in the decision-making processes. It will be seen that blockchain technologies will be used unlimitedly in design, planning, management and decision making. This book will also introduce new visions for practitioners to use different blockchain technologies and methodologies to face problems.

Partnering with Patients to Drive Shared Decisions, Better Value, and Care Improvement
Partnering with Patients to Drive Shared Decisions, Better Value, and Care Improvement

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2014-07-17

Total Pages: 207

ISBN-13: 0309288991

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The Institute of Medicine\'s Roundtable on Value & Science-Driven Health Care held a workshop, titled Partnering with Patients to Drive Shared Decisions, Better Value, and Care Improvement, on February 25 and 26, 2013. The workshop, supported by the Gordon and Betty Moore Foundation and the Blue Shield of California Foundation, focused on identifying and exploring issues, attitudes, and approaches to increasing patient engagement in and demand for the following: shared decision making and better communication about the evidence in support of testing and treatment options; the best value from the health care they receive; and the use of data generated in the course of their care experience for care improvement. The workshop hoped to build awareness and demand from patients and families for better care at lower costs and to create a health care system that continuously learns and improves. Participants included members of the medical, clinical research, health care services research, regulatory, health care economics, behavioral economics, health care delivery, payer, and patient communities. Partnering with Patients to Drive Shared Decisions, Better Value, and Care Improvement Workshop Proceedings offers a summary of the 2-day workshop including the workshop agenda and biographies of speakers.

Consumer Value
Consumer Value

Author: Morris Holbrook

Publisher: Routledge

Published: 2002-03-11

Total Pages: 228

ISBN-13: 1134652852

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As shoppers, what factors influence our decision to purchase an object or service? Why do we chose one product over another? How do we attribute value as part of the shopping experience? The theme of 'serving' the customer and customer satisfaction is central to every formulation of the marketing concept, yet few books attenpt to define and analyse exactly what it is that consumers want. In this provocative collection of essays, Morris Holbrook brings together a team of the top US and European scholars to discuss an issue of great importance to the study of marketing and consumer behaviour. This ground-breaking, interdisciplinary book provides an innovative framework for the study of consumer value which is used to critically examine the nature and type of value that consumers derive from the consumption experience - effiency, excellence, status, esteem, play, aesthetics, ethics, spirituality. Guaranteed to provoke debate and controversy, this is a courageous, individualistic and idiosyncratic book which should appeal to students of marketing, consumer behaviour, cultural studies and consumption studies.

JAVA Programming
JAVA Programming

Author: K. Rajkumar

Publisher: Pearson Education India

Published: 2013

Total Pages: 704

ISBN-13: 933251786X

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JAVA Programming introduces the subject in a simple and lucid style. This book explains programming concepts and software development practices for solving problems in a clear and precise manner. Every chapter of the book is supported with a wide variety of solved examples and end-of-chapter exercises to help students master this subject.