Successful Service Operations Management
Successful Service Operations Management

Author: Richard Metters

Publisher:

Published: 2006

Total Pages: 406

ISBN-13: 9780324314472

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.

Service Operations Management, Second Edition
Service Operations Management, Second Edition

Author: David W. Parker

Publisher: Edward Elgar Publishing

Published: 2018-06-29

Total Pages: 587

ISBN-13: 1788115945

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Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Service And Operations Management
Service And Operations Management

Author: Cengiz Haksever

Publisher: World Scientific Publishing Company

Published: 2017-12-26

Total Pages: 691

ISBN-13: 9813209461

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The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

Successful Service Operations Management
Successful Service Operations Management

Author: Richard Metters

Publisher:

Published: 2006

Total Pages: 406

ISBN-13: 9780324224382

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.

Successful Service Operations Management
Successful Service Operations Management

Author: Richard Metters

Publisher: South Western Educational Publishing

Published: 2003

Total Pages: 0

ISBN-13: 9780324135565

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"This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Service Success! Lessons From a Leader on How to Turn Around a Service Business
Service Success! Lessons From a Leader on How to Turn Around a Service Business

Author: Daniel I. Kaplan

Publisher: John Wiley & Sons

Published: 1994-03-22

Total Pages: 278

ISBN-13: 9780471591290

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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

Service Operations Management
Service Operations Management

Author: Robert Johnston

Publisher: Pearson Education

Published: 2005

Total Pages: 524

ISBN-13: 9780273683674

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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.