Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management

Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management

Author: Michael Collins

Publisher:

Published: 2019-08-30

Total Pages: 0

ISBN-13: 9781792401527

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Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.


Hotel and Lodging Management

Hotel and Lodging Management

Author: Alan T. Stutts

Publisher: Wiley

Published: 2001-01-25

Total Pages: 0

ISBN-13: 9780471354833

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Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: * Control mechanisms, forecasting, and business planning * Career planning in hotel and lodging management * Management contracts and franchise agreements * Role and responsibilities of the general manager * Development and pre-opening issues * Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.


Resorts

Resorts

Author: Robert Christie Mill

Publisher: John Wiley & Sons

Published: 2008

Total Pages: 498

ISBN-13: 047174722X

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This updated second edition of ""Resorts: Management and Operation"" addresses the expansion of the resort industry and provides practical, need-to-know information on the development and management of all aspects of these properties, which include ski areas, gaming properties, cruise ships, and spas.


Resorts

Resorts

Author: Oliva Cabral

Publisher:

Published: 2016-08-01

Total Pages: 292

ISBN-13: 9781681175553

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The resort industry is booming, increasing the demand for energetic management personnel well-versed in the unique issues and problems of resort management and operations. From activity programming, guest safety, and security to corporate and meeting planning, the management of seasonal employees, and more. Resort is self-contained commercial establishment which attempts to provide for most of a vacationer's wants while remaining on the premises, such as food, drink, lodging, sports, entertainment, and shopping. A resort is a place used for relaxation, vacation or as a daytime getaway. While this can be a single building such as a hotel, it also can be an entire island or a ship at sea. A resort is not always a commercial establishment operated by a single company, although in the late twentieth century this sort of facility became more common. Resort management is part of the hospitality and lodging industry. There are often different types of managers within a hotel or resort, including those who oversee food and beverage, maintenance and activities departments. Resorts: Management and Operation focuses on essential elements of the resort industry-recreational facilities, lodging/food and beverage, and guest activities. It explains the relationship between the natural resource base and the development of recreational facilities; discusses the operational and logistical challenges that resort managers face; and demonstrates the development of revenueproducing, guest-satisfying activities based on demographic and psychographic factors as well as the physical ability of the guest. The book provides professionals and students with need-to-know information on a host of resort-specific issues.