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Author: Michael Lipsky
Publisher: Russell Sage Foundation
Published: 1983-06-29
Total Pages: 263
ISBN-13: 1610443624
DOWNLOAD EBOOKStreet-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.
Author: Elise Massicard
Publisher: Stanford University Press
Published: 2022-05-24
Total Pages: 450
ISBN-13: 1503631869
DOWNLOAD EBOOKMuhtars, the lowest level elected political position in Turkey, hold an ambiguously defined place within the administrative hierarchy. They are public officials, but local citizens do not always associate them with the central government. Street-Level Governing is the first book to investigate how muhtars carry out their role—not only what they are supposed to do, but how they actually operate—to provide an ethnographic study of the state as viewed from its margins. It starts from the premise that the seeming "margin" of state administration is not peripheral at all, but instructive as to how it functions. As Elise Massicard shows, muhtars exist at the intersection of everyday life and the exercise of power. Their position offers a personalized point of contact between citizens and state institutions, enabling close oversight of the citizenry, yet simultaneously projecting the sense of an accessible state to individuals. Challenging common theories of the state, Massicard outlines how the position of the muhtar throws into question an assumed dichotomy between domination and social resistance, and suggests that considerations of circumvention and accommodation are normal attributes of state-society functioning.
Author: David Laws
Publisher: Routledge
Published: 2015-04-10
Total Pages: 383
ISBN-13: 1317685970
DOWNLOAD EBOOKConflict, Improvisation, Governance presents a carefully crafted and edited collection of first hand accounts of diverse public sector and non-profit urban practitioners facing the practical challenges of "doing democracy" in the global/local context of the interconnected major European city of Amsterdam and its region. The book examines street level democratic processes through the experiences of planning and city governance practitioners in community development, youth work, public service delivery, urban public administration, immigration and multi-cultural social policy. These profiles and case studies show widely shared challenges in global and local urban environments, and new, "bottom-up," democratic and improvisational strategies that community members and public officials alike can use to make more inclusive, democratic cities.
Author: Bernardo Zacka
Publisher: Harvard University Press
Published: 2017-09-18
Total Pages: 353
ISBN-13: 0674545540
DOWNLOAD EBOOKStreet level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures of street-level work -- When the rules run out: informal taxonomies and peer-level accountability -- Impossible situations: on the breakdown of moral integrity at the frontlines of public service
Author: Peter L. Hupe
Publisher: Policy Press
Published: 2015-07
Total Pages: 404
ISBN-13: 1447313267
DOWNLOAD EBOOKThis book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly with the public. Covering a broad range of jobs, including the delivery of benefits and services, the regulation of social and economic behavior, and the expression and maintenance of public values, the book presents in-depth discussions of different approaches, the possibilities for discretionary autonomy, and directions for further research in the field.
Author: Elise Massicard
Publisher: Stanford Studies in Middle Eas
Published: 2022-05-24
Total Pages: 320
ISBN-13: 9781503628410
DOWNLOAD EBOOKMuhtars, the lowest level elected political position in Turkey, hold an ambiguously defined place within the administrative hierarchy. They are public officials, but local citizens do not always associate them with the central government. Street-Level Governing is the first book to investigate how muhtars carry out their role--not only what they are supposed to do, but how they actually operate--to provide an ethnographic study of the state as viewed from its margins. It starts from the premise that the seeming "margin" of state administration is not peripheral at all, but instructive as to how it functions. As Elise Massicard shows, muhtars exist at the intersection of everyday life and the exercise of power. Their position offers a personalized point of contact between citizens and state institutions, enabling close oversight of the citizenry, yet simultaneously projecting the sense of an accessible state to individuals. Challenging common theories of the state, Massicard outlines how the position of the muhtar throws into question an assumed dichotomy between domination and social resistance, and suggests that considerations of circumvention and accommodation are normal attributes of state-society functioning.
Author: Peter Hupe
Publisher: Edward Elgar Publishing
Published: 2019
Total Pages: 537
ISBN-13: 1786437635
DOWNLOAD EBOOKWhen the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.
Author: Iza Yue Ding
Publisher: Cornell University Press
Published: 2022-09-15
Total Pages: 258
ISBN-13: 1501760394
DOWNLOAD EBOOKWhat does the state do when public expectations exceed its governing capacity? The Performative State shows how the state can shape public perceptions and defuse crises through the theatrical deployment of language, symbols, and gestures of good governance—performative governance. Iza Ding unpacks the black box of street-level bureaucracy in China through ethnographic participation, in-depth interviews, and public opinion surveys. She demonstrates in vivid detail how China's environmental bureaucrats deal with intense public scrutiny over pollution when they lack the authority to actually improve the physical environment. They assuage public outrage by appearing responsive, benevolent, and humble. But performative governance is hard work. Environmental bureaucrats paradoxically work themselves to exhaustion even when they cannot effectively implement environmental policies. Instead of achieving "performance legitimacy" by delivering material improvements, the state can shape public opinion through the theatrical performance of goodwill and sincere effort. The Performative State also explains when performative governance fails at impressing its audience and when governance becomes less performative and more substantive. Ding focuses on Chinese evidence but her theory travels: comparisons with Vietnam and the United States show that all states, democratic and authoritarian alike, engage in performative governance.
Author: Janet Vinzant Denhardt
Publisher: Georgetown University Press
Published: 1998
Total Pages: 216
ISBN-13: 9780878407057
DOWNLOAD EBOOKExamining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.
Author: Lisa Fischer
Publisher: Springer Nature
Published: 2021-11-20
Total Pages: 154
ISBN-13: 3658361530
DOWNLOAD EBOOKThis book focusses on the emergence of local governance networks and examines the role of street-level bureaucrats during this process. It aims to identify whether some organizations are favored as state partners, whereas others have a lower chance of becoming part of such networks. Four different potential logics explaining such divergencies are developed. To find out how street-level bureaucrats influence the formation of governance networks this study considers Germany as an empirical case and takes a closer look at the work of volunteer managers. To identify unequal behavior of bureaucrats, a mixed-methods design is used, including qualitative interviews as well as an innovative field experiment.
