This volume presents a selection of highly specialized projects that include women and children's healthcare environments and proton therapy, mental health and state-of-the-art cancer centres. The design solutions are based on the contemporary concerns of healthcare providers covering financial viability, patient safety, staff satisfaction, environmental responsibility and operational efficiency. The projects featured are illustrated with full colour photographs and architectural plans.
Rapid advances in medicine coupled with increasingly aging societies have considerably changed the requirements of medical services. Today, the hospital sector must comply with more than norms and functions : Healthcare facilities are in a stage of transition from purely care-providing institutions to service-oriented healthcare providers. They are expected to offer environments that aid patients in their recovery and support them to stay healthy through state-of-the-art medical treatment on the one hand, as well as through a high quality of life and a sense of well-being on the other hand. The projects introduced in this volume showcase the great variety of designs expressing the contemporary perception of hospitals whose architecture and design are integral components of healing and convalescence. Different conceptual takes meet the requirements of the growing and very diverse needs of the users, i.e patients, doctors and nursing staff, as well as visitors. The presented hospitals all share a high degree of quality awareness and make the individual and the needs of the individual the key focus of the design.
The book discusses the successes and failures of the mixed economy of health care in the inter-war period, including a consideration of the nature of public-private partnerships.
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Designing Public Spaces in Hospitals illustrates that in addition to their aesthetic function, public spaces in hospitals play a fundamental role concerning people’s satisfaction and experience of health care. The book highlights how spatial properties, such as accessibility, visibility, proximity, and intelligibility affect people’s behavior and interactions in hospital public spaces. Based on the authors’ research, the book includes detailed analysis of three hospitals and criteria that can support the design in circulation areas, arrival and entrance, first point of welcome, reception, and the interface between city and hospital. Illustrated with 150 black and white images.
This book provides a broad overview of what is needed to run hospitals and other health care facilities effectively and efficiently. All of the skills and tools required to achieve this aim are elucidated in the book, including business engineering and change management, strategic planning and the Balanced Scorecard, project management, integrative innovation management, social and ethical aspects of human resource management, communication and conflict management, staff development and leadership. The guidance offered is exceptional and applicable in both developed and developing countries. Furthermore, the relevant theoretical background is outlined and instructive case reports are included. Each chapter finishes with a summary and five reflective questions. Excellence can only be achieved when health care professionals show in addition to their medical skills a high level of managerial competence. High performance in Hospital Management assists managers of health care providers as well as doctors and nurses to engage in the successful management of a health care facility.
