A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity. Special Edition Using Microsoft CRM shows sales, service, and business development specialists how to manage small businesses with the sophisticated technology that, until now, has been reserved for large corporations. Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required.
Every business professional faces challenges in managing their time to be as efficient and productive as possible. Information management has become an important everyday task in helping manage these challenges successfully, and Microsoft Outlook is the gold standard to help users stay organized. Outlook not only helps manage contacts, appointments, and tasks, it also serves as the e-mail and fax client. Outlook 2007 has been redesigned and improved with a new user interface, electronic business cards, RSS support, smart scheduling, anti-phishing capabilities, junk e-mail filter, and more. Case study sections called "Improving Your Outlook" illustrate how to apply the information learned in real-world situations. Troubleshooting sections in each chapter illustrate common problems that occur when using Outlook, followed by a detailed solution. With this book, you learn the latest features and improvements in Outlook by focusing on user productivity through real-world techniques in real-world environments.
Get answers to common questions about setting up the design environment and building custom solutions with Microsoft Dynamics CRM. Delve into core architecture, tools, and techniques, and learn how to exploit powerful customization features. Authored by industry-leading experts, this book shows how to deliver intelligent CRM solutions that meet the unique challenges and requirements of your business. Discover how to: Set up the development environment Enhance the product’s APIs with your own code Execute business logic using plug-ins Build custom workflows that extend native workflow functions Create user-friendly integration with scripts and application extensions Code custom pages optimized for Microsoft Outlook with Offline Access Extend Microsoft Dynamics CRM using ASP.NET Create advanced Windows Workflow Foundation solutions Extend multilingual and multicurrency features Construct a custom security-access solution Get code samples on the Web.
Special Edition Using Microsoft® Office Project2007 We crafted this book to grow with you, providing the reference material you need as you move toward Project proficiency and use of more advanced features. If you buy only one book on Project 2007, Special Edition Using Microsoft® Office Project2007 is the only book you need. Covers: • Leverage Microsoft Project 2007 to support your management processes, communication and collaboration within your organization • Manage your project through initiation, tracking, controlling, performance measuring , and closing • Model real life project scenarios with the scheduling engine • Define tasks, milestones, summary tasks, and recurring tasks to create your project schedule • Create task relationships, constraints, and perform advanced actions on tasks • Customize the project to fit your needs • Use views, tables, filters, and groups to review your project and application interface schedule • Manipulate Microsoft Project 2007 data using other Microsoft Office applications • Implement Visual Reports to allow 3D models of project data for sharing and analysis • Master advanced features with built-in and advanced manual techniques
Special Edition Using Microsoft .NET Enterprise Servers helps readers understand each of the ten .NET Enterprise Servers from a design and operation standpoint. This book provides readers with the information necessary to architect a complete solution, using real-world examples to show how each of the different servers fits an organization's needs. The book goes beyond mere planning and architecture, and helps managers and administrators understand the core day-to-day administrative requirements of each server. Essentially, this book is designed to cover the portions of these products that are used every day, effectively making it ten small books in one.
Special Edition Using Access 2002 is a reader's authoritative guide to mastering the essential facets of this powerful database development platform. Detailed, step-by-step instructions guide the reader through the process of designing and using Access tables, queries, forms and reports. Special Edition Using Access 2002 will include comprehensive coverage of the transition to MSDE/SQL Server for all multi-user applications, expanded coverage of Web Applications, and expanded coverage of XML. This book contains elements such as Tips, Notes, cautions, cross-references and Troubleshooting information, giving the text a "Layered" quality that meets the needs of readers with different learning styles.
Microsoft Commerce Server 2002 provides a platform for the rapid development of e-Commerce web sites. Using the design patterns found in the sample sites and lessons learned from years of field experience, this book defines a path for mapping an e-commerce project.
THE ONLY VISIO 2007 BOOK YOU NEED “This book makes Visio as much fun as a video game.” Bob and Joy Schwabach, “On Computers,” Universal Press Syndicate We crafted this book to grow with you, providing the reference material you need as you move toward Visio® 2007 proficiency and the use of more advanced features. If you buy only one book on Visio® 2007, Special Edition Using Microsoft Office Visio® 2007 is the only book you need. • Working with shapes, stencils, and themes • Using the Data Graphics feature for extra customization • Importing content from Microsoft Excel and Microsoft Project • Displaying data as text, data bars, icons, and color-coding using Data Graphics • Creating custom stencils, icons, and templates • Storing and displaying employee information in organization charts • Customizing the layout of organization charts • Creating database models, flowcharts, and Gantt charts • Connecting shapes in network drawings • Using digital ink and animation • Creating macros • Handling guides and rulers • Working with layers • Getting the most from ShapeSheets
Learn, develop, and design applications using the new features in Microsoft Dynamics CRM Key Features Implement business logic using processes, plugins, and client-side scripts with MS Dynamics 365 Develop custom CRM solutions to improve your business applications A comprehensive guide that covers the new features of Microsoft Dynamics 365 and increasingly advanced topics. Book Description Microsoft Dynamics 365 CRM is the most trusted name in enterprise-level customer relationship management. Thelatest version of Dynamics CRM comes with the important addition of exciting features guaranteed to make your life easier. It comes straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements. This book will introduce you to the components of the new designer tools, such as SiteMap, App Module, and Visual Designer for Business Processes. Going deeper, this book teaches you how to develop custom SaaS applications leveraging the features of PowerApps available in Dynamics 365.Further, you will learn how to automate business processes using Microsoft Flow, and then we explore Web API, the most important platform update in Dynamics 365 CRM. Here, you'll also learn how to implement Web API in custom applications. You will learn how to write an Azure-aware plugin to design and integrate cloud-aware solutions. The book concludes with configuring services using newly released features such as Editable grids, Data Export Service, LinkedIn Integration, Relationship Insights, and Live Assist. What you will learn Develop apps using the platform-agnostic Web API Leverage Azure Extensions to design cloud-aware applications Learn how to implement CRUD operation Create integrated real-world apps using Microsoft PowerApps and Flow by combining services such as Twitter, Facebook, and SharePoint Configure and use Artificial Intelligence Azure Cognitive Services for Recommendation and Text Analytic services Who this book is for This book targets skilled developers who are looking to build business-solution software and are new to application development in Microsoft Dynamics 365, especially for CRM.
