A Study Guide to Service Catalogue from the Principles of ITIL V3
A Study Guide to Service Catalogue from the Principles of ITIL V3

Author: Hank Marquis

Publisher: The Stationery Office

Published: 2010

Total Pages: 124

ISBN-13: 9780117063648

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IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Project Management for Mobility Engineers: Principles and Case Studies
Project Management for Mobility Engineers: Principles and Case Studies

Author: Angelo Mago

Publisher: SAE International

Published: 2020-03-17

Total Pages: 289

ISBN-13: 0768093619

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Project Management for Mobility Engineers: Principles and Case Studies provides the latest training, workshops and support consultation to Design and Development companies to optimize their New Product Development (NPD) strategies, organizational structures, and Design Document Management Systems to respond to the fast-paced and ever evolving demands and challenges facing today's mobility companies.

ITIL® 2011 At a Glance
ITIL® 2011 At a Glance

Author: John O. Long

Publisher: Springer Science & Business Media

Published: 2012-07-01

Total Pages: 98

ISBN-13: 1461438977

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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Software Testing and Analysis
Software Testing and Analysis

Author: Mauro Pezze

Publisher: John Wiley & Sons

Published: 2008

Total Pages: 516

ISBN-13:

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Teaches readers how to test and analyze software to achieve an acceptable level of quality at an acceptable cost Readers will be able to minimize software failures, increase quality, and effectively manage costs Covers techniques that are suitable for near-term application, with sufficient technical background to indicate how and when to apply them Provides balanced coverage of software testing & analysis approaches By incorporating modern topics and strategies, this book will be the standard software-testing textbook

Fundamentals of Software Testing
Fundamentals of Software Testing

Author: Bernard Homès

Publisher: John Wiley & Sons

Published: 2024-06-11

Total Pages: 299

ISBN-13: 139429896X

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Software testing has greatly evolved since the first edition of this book in 2011. Testers are now required to work in "agile" teams and focus on automating test cases. It has thus been necessary to update this work, in order to provide fundamental knowledge that testers should have to be effective and efficient in today's world. This book describes the fundamental aspects of testing in the different lifecycles, and how to implement and benefit from reviews and static analysis. Multiple other techniques are approached, such as equivalence partitioning, boundary value analysis, use case testing, decision tables and state transitions. This second edition also covers test management, test progress monitoring and incident management, in order to ensure that the testing information is correctly provided to the stakeholders. This book provides detailed course-study material for the 2023 version of the ISTQB Foundation level syllabus, including sample questions to help prepare for exams.