Key Skills for Professionals
Key Skills for Professionals

Author: Alan Pannett

Publisher: Kogan Page Publishers

Published: 2013-05-03

Total Pages: 272

ISBN-13: 0749468777

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Key Skills for Professionals will help you understand and develop the skills you need to be truly professional in a fiercely competitive environment. The areas covered in this book are useful not only to those qualifying for a profession but also for those people who are already working in a professional services business. Practising and demonstrating these skills effectively will help you in your day-to-day work, and could enhance your career progression. Based on their knowledge, experience and expertise, the authors first explain the theory and applicability of each skill area and then provide practical and realistic advice as to how to apply those skills in the working environment on a daily basis. Each chapter explains appropriate management tools and theories in plain language using practical exercises, realistic and relevant case studies and tools for analysing self-awareness, communication styles, financial and commercial awareness and effective writing. The book also contains useful summaries and ideas for further reading.

The Success Equation
The Success Equation

Author: Michael J. Mauboussin

Publisher: Harvard Business Press

Published: 2012

Total Pages: 312

ISBN-13: 1422184234

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In this provocative book, Michael Mauboussin offers the structure needed to analyze the relative importance of skill and luck, offering concrete suggestions for making these insights work to your advantage by making better decisions.

Customer Service Skills for Success
Customer Service Skills for Success

Author: Robert W. Lucas

Publisher: McGraw-Hill Education

Published: 2014-02-03

Total Pages: 0

ISBN-13: 9780073545462

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Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Professionalism
Professionalism

Author: Lydia E. Anderson

Publisher: Prentice Hall

Published: 2013-08-04

Total Pages: 322

ISBN-13: 9780321947666

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ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Extends beyond a typical resume/job search text to seamlessly emphasize the relationship between resume development, job search skills, and human relations. Professionalism: Skills for Workplace Success was developed with input from industry leaders, it addresses topics students need to know when transitioning from campus to the workplace using case examples, activities, exercises, online video, and an interactive website. Updated to reflect the latest in technology tools and the business climate, this third edition sets the standard by skillfully merging self-management topics, workplace basics, relationships and career planning tools.

Q: Skills for Success 2E Reading and Writing Level 3 Student Book
Q: Skills for Success 2E Reading and Writing Level 3 Student Book

Author: Colin S. Ward

Publisher: Oxford University Press, USA

Published: 2014-12-11

Total Pages: 0

ISBN-13: 9780194819022

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Q: Skills for Success, Second Edition is a six-level paired skills series that helps students to think critically and succeed academically.With new note-taking skills, an extended writing syllabus and authentic video in every unit, Q Second Edition equips students for academic success better than ever.Q Second Edition helps students to measure their progress, with clearly stated unit objectives that motivate students to achieve their language learning goals.And the online content, seamlessly integrated into the Student Book, allows teachers to truly implement blended learning into the classroom.

The Success Secret
The Success Secret

Author: Jack Canfield

Publisher:

Published: 2012-05-01

Total Pages: 528

ISBN-13: 9780985364373

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"The world's leading experts reveal their secrets for success in business and in life." -- Cover

Skills for Success with Excel 2013 Comprehensive
Skills for Success with Excel 2013 Comprehensive

Author: Kris Townsend

Publisher: Pearson Higher Ed

Published: 2013-10-11

Total Pages: 424

ISBN-13: 0133349276

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For use in the Office Applications course or readers that need to get started with Microsoft Excel 2013. Skills for Success is the Microsoft Office 2013 textbook that recognizes how readers learn today! The Office Skills text that was designed with today's students–and the way today's readers use an Office textbook–in mind. Note: This is the standalone book, if you want the Book and Access Card order the ISBN below: 0133897486 / 9780133897487 Skills for Success with Excel 2013 Comprehensive, MyITLab with eText and Access Card Package consists of: 0133148009 / 9780133148008 Skills for Success with Excel 2013 Comprehensive 0133775046 / 9780133775044 MyITLab with Pearson eText -- Access Card -- for Skills for Success with Office 2013

Skills for Success with Office 2013 Volume 1
Skills for Success with Office 2013 Volume 1

Author: Kris Townsend

Publisher: Pearson Higher Ed

Published: 2014-06-27

Total Pages: 785

ISBN-13: 0133148300

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For use in the Office Applications course or readers that need to get started with Microsoft Office 2013. Skills for Success is the Microsoft Office 2013 standalone textbook that recognizes how readers learn today! The Office Skills text that was designed with today's students–and the way today's readers use an Office textbook–in mind. With Skills for Success , Microsoft Office 2013 is at your fingertips! With Office 2013, Microsoft is taking the office to the cloud. You can now open and save your files from any computer without a USB flash drive. The Skills for Success series shows students how to get the most out of Office 2013 no matter what device they are using—a traditional desktop or tablet. Whether you are tapping and sliding with your finger or clicking and dragging with the mouse, Skills for Success shows you the way. Teaching and Learning Experience This program will provide a better teaching and learning experience—for you and your students. Here’s how: Personalized Learning: MyITLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. Designed for a New Generation of Learners: The Skills for Success series is specifically designed to enhance usability and fit the work style of today’s students. Support for Students and Instructors: Supplements enhance the learning process for students, while instructor resources are designed to make your life easier. NOTE: This is the standalone book, if you want the Book/Access Card order the ISBN below: 0133894266 / 9780133894264 Skills for Success with Office 2013 Volume 1 & MyITLab with Pearson eText -- Access Card -- for Skills for Success with Office 2013 Package Package consists of: 0133512118 / 9780133512113 Skills for Success with Office 2013 Volume 1 0133775046 / 9780133775044 MyITLab with Pearson eText -- Access Card -- for Skills for Success with Office 2013

Proceedings of IAC-TLEl 2016
Proceedings of IAC-TLEl 2016

Author: collective of authors

Publisher: Czech Institute of Academic Education z.s.

Published: 2016-04-05

Total Pages: 161

ISBN-13: 8090579191

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International Academic Conference on Teaching, Learning and E-learning in Budapest, Hungary 2016 (IAC-TLEl 2016), Friday - Saturday, April 15 - 16, 2016

AQA Sociology for A-level Book 1
AQA Sociology for A-level Book 1

Author: David Bown

Publisher: Hodder Education

Published: 2015-10-16

Total Pages: 796

ISBN-13: 1471839400

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Exam Board: AQA Level: AS/A-level Subject: Sociology First Teaching: September 2015 First Exam: June 2016 Build students' understanding with this concept-driven approach to the 2015 AQA A-level Sociology specification, written by a team of leading subject authors and approved by AQA. - Develop the knowledge required to master Year 1 topics with clear and accessible content coverage - Build confidence in the evaluative skills needed to assess sociological theories and research - Strengthen learning and revision with a wealth of practice and extension questions and activities