Author: U S Government Accountability Office (G

Publisher: BiblioGov

Published: 2013-06

Total Pages: 42

ISBN-13: 9781289111779

The Federal Housing Administration's (FHA) homeownership centers use more than 20 different information systems implemented by the Department of Housing and Urban Development (HUD) headquarters, including seven major systems, databases developed by the centers, and various different telephone systems. Some of these technologies were implemented before FHA formed the centers and transferred some responsibilities to lenders and contractors. Others were implemented later, to help FHA staff oversee lenders and contractors and provide customer service. Although homeownership center staff have developed specialized databases to help them better meet their responsibilities, neither FHA's single-family information systems nor its telephone systems adequately support the centers' efforts. To better ensure that FHA's single-family information systems support current center operations, HUD is developing a systems blueprint, or enterprise architecture. HUD's Office of the Chief Information Officer plans to finish defining the current capabilities of FHA's information systems by the fall of 2001 and to have partially defined the desired capabilities of all the Department's information systems by January 2002.