What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education: Increasing the Value and Performance of University Processes, Second Edition provides the understanding and the tools required to return education to the consumers it was designed to serve – the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission. Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions, this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages, your school will be better positioned to provide higher quality education, at reduced costs, with efficient processes that instill pride, maximize value, and respect the long-term interests of your students, faculty, and staff. This second edition contains a substantial update with expanded material and reflects the significant growth of LHE practices in colleges and universities worldwide. Because of advances in best practices, as well as some modest research-based evidence, this second edition includes many enhancements that provide particular value to LHE practitioners and higher education (HE) leaders. Since the initial publication of Lean Higher Education in 2010, the challenges of cost and affordability, competition for students and faculty, and calls for efficiency and accountability have only continued to grow, requiring colleges and universities to pursue more radical and transformative change to ensure their success. This new edition provides a model for change based on more than 50 years of application in business and industry and almost 20 years in HE. It provides the information and evidence demanded by HE leadership to understand and embrace LHE as well as best practices processes and tools for implementing LHE in targeted areas or institution-wide. This book provides a conceptual framework for redesigning any university process, such as admitting students, paying a bill, hiring faculty, or processing a donor gift, in a way that delights the beneficiary of that process, respects the employees who support the process, and reduce the cost of the process. A free companion guide to this book is available here: https://cabaa139-7c62-47ae-af03-e18f51efab1c.filesusr.com/ugd/f5359d_a064ca39f666408f851ffd282eb9a0a7.pdf The goal of this companion guide is to help you get the most out of your reading of Lean Higher Education. The guide is designed to support your deeper understanding and application of LHE whether you are reading the book (a) from cover to cover or select chapters; (b) reading it alone, as a member of a workplace reading group, or as a student in a classroom; (c) facilitating discussions of the chapters in the book; or (d) seeking guidance as you begin your own personal Lean Higher Education journey.
While the economy has boomed since the Great Recession, so too have real estate rents and gentrification in cities across North America; nonprofits priced out of formerly affordable neighborhoods lack adequate workplaces to meet their missions. Shared Space and the New Nonprofit Workplace presents a comprehensive overview of shared space as an innovative model and effective long-term solution for nonprofit organizations' need for stable and affordable office and program space. In particular, it focuses on co-locating multiple nonprofits in shared spaces, often called nonprofit centers, with shared services and a collaborative culture. This comprehensive resource provides a practical road map to develop new workspaces; documents benefits for nonprofit staff, organizations, and their communities; presents challenges and solutions from successful nonprofit shared spaces; and considers nonprofit centers' history and future trends. Further, it offers nonprofits an opportunity to engage in forward-thinking practices, such as collaborative service delivery, green building operations, and cross-sector alliances. The book will be useful to nonprofit executives, staff and board members, foundations, philanthropists, real estate and urban planning professionals interested in creating these projects, and researchers and students of the nonprofit sector.
A leading textbook in its field, Human Resource Management at Work is a comprehensive guide to the theory and practice of HRM. Aligned to the CIPD Level 7 qualification yet also relevant on non-CIPD accredited HR masters courses, this book covers everything students need to excel in their academic studies and will ensure that they can hit the ground running in a practitioner role after university. Divided into four key parts, the first part of the book covers HRM strategy and the global context, the forces shaping HRM at work and international and comparative HRM. Part Two discusses the role of HR professionals and line managers in the workplace, and how the responsibilities for delivering effective HR vary in a changing world of work, Part Three has expert coverage of the key areas of HR including resourcing and talent management, learning and development (L&D), reward and employment relations. The final part examines the impact that HRM can have on business performance and also outlines the key knowledge and skills required to carry out a business research project. Fully updated through, this seventh edition now has new coverage of diversity and inclusion (D&I), workplace analytics, ethics, wellbeing and precarious work as well as additional coverage of the alignment of HRM with organisational strategy and the integration of different components of HRM. Human Resource Management at Work includes new global case studies, reflective practice activities to encourage critical thinking, exercises to help the consolidation of learning and 'explore further' boxes to encourage wider reading. Online supporting resources include an instructor's manual and lecture slides.
This book constitutes revised selected papers from the 12th international Global Sourcing Workshop 2018, held in La Thuile, Italy, in February 2018. The 9 contributions included were carefully reviewed and selected from 40 submissions. The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered in this book is wide and diverse, offering micro and macro perspectives on successful sourcing of services. Case studies from various organizations, industries and countries are used extensively throughout the book, giving it a unique position within the current literature offering.
Explore the benefits of VMware vSphere 6.7 to provide a powerful, flexible, and secure virtual infrastructure, and secure apps. Next, you'll pick up on how to enhance your infrastructure with high-performance storage access, such as remote direct memory access (RDMA) and Persistent Key FeaturesDesign, deploy and manage VMware vSphere virtual data centersImplement monitoring and security of VMware workloads with easeExplore tips and techniques for designing a robust virtual infrastructureBook Description vSphere 6.7 is the latest release of VMware’s industry-leading virtual cloud platform. By understanding how to manage, secure, and scale apps with vSphere 6.7, you can easily run even the most demanding of workloads. This Learning Path begins with an overview of the features of the vSphere 6.7 suite. You’ll learn how to plan and design a virtual infrastructure. You’ll also gain insights into best practices to efficiently configure, manage, and secure apps. Next, you’ll pick up on how to enhance your infrastructure with high-performance storage access, such as remote direct memory access (RDMA) and Persistent memory. The book will even guide you in securing your network with security features, such as encrypted vMotion and VM-level encryption. Finally, by learning how to apply Proactive High Availability and Predictive Distributed Resource Scheduler (DRS), you’ll be able to achieve enhanced computing, storage, network, and management capabilities for your virtual data center. By the end of this Learning Path, you’ll be able to build your own VMware vSphere lab that can run high workloads. This Learning Path includes content from the following Packt products: VMware vSphere 6.7 Data Center Design Cookbook - Third Edition by Mike Brown and Hersey CartwrightMastering VMware vSphere 6.7 - Second Edition by Martin Gavanda, Andrea Mauro, Karel Novak, and Paolo ValsecchiWhat you will learnUnderstand how to patch, upgrade, and manage a virtual environment with vSphere 6.7Identify key factors related to a vSphere designMitigate security risks and meet compliance requirements in a vSphere designCreate a vSphere conceptual design by identifying technical and business requirementsMap the logical resource design into the physical vSphere designCreate professional vSphere design documentationWho this book is for This Learning Path is for administrators, infrastructure engineers, consultants, and architects who want to design virtualized data center environments using VMware vSphere 6.x (or previous versions of vSphere and the supporting components). Basic knowledge of VMware vSphere is required to get the most out of this Learning Path.
This book provides new theoretic and applied material with focus on quantitative methods and data analysis techniques applied in demography, population studies, health issues and statistics. It discusses the quantitative techniques to estimate the healthy life expectancy by expanding the classical life tables to include the proportion with disability calculated from life tables, along with the Sullivan method. The provided templates apply immediately to the life tables from WHO, HMD, Eurostat and other life table providers. Furthermore, the book explores the possibility of creating new health indicators along with Covid-19 pandemic management, factors associated to loneliness and an alcohol indicator. Part of the book is devoted to mortality, epidemic models, and the supercentenarians age estimation. Data analysis and artificial intelligence methods are included to apply in demographic and socio-economic cases. By providing a methodology to cope with health problems in demography and society by quantifying important health parameters, this book is a valuable guide for researchers, theoreticians, and practitioners from various disciplines and especially health scientists, statisticians, economists, and sociologists.
Any IT professional can tell you that managing security is a top priority and even more so when working in the cloud. Access to accurate and timely security information is critical, but governance and control must first be enabled. This guide shows you how to take advantage of Azure's vast and powerful built-in security tools and capabilities for your application workloads. Pro Azure Governance and Security offers a comprehensive look at the governance features available with Microsoft Azure and demonstrates how to integrate them with your hybrid and Azure environments, drawing on the author's experiences from years in the field. Learn about the array of controls implemented within Microsoft Azure from two valuable perspectives: the customer and Microsoft operations. Beginning with the top-level subscription hierarchy, learn about the most important built-in Azure security services and features, as well as how to use Azure Policies and Blueprints as a means for security and governance. A series of hands-on exercises teaches you the concepts of Azure Governance: how to enable and deploy Azure Security Center, integrate RBAC (role-based access control), and set up Azure Operations and Monitoring. Get introduced to the new Azure Sentinel solution that offers SIEM as a service for security incident management and proactive hunting. What You'll Learn Understand different architectural designs for implementing Azure Security Operate and monitor an Azure environmentDeploy Azure Governance, Policies, and BlueprintsDiscover key Azure features that enhance securityImplement and confidently access Azure Security CenterGet to know Azure Sentinel Who This Book Is For Technical engineers, consultants, solution and cloud architects, IT managers, and SecOps teams who need to understand how to integrate governance, security, and compliance in hybrid and Azure environments. A basic understanding of Azure or other public cloud platforms is beneficial, but not required.
Creating a Learning Commons: A Practical Guide for Librarians provides experienced and detailed research-based guidance for academic librarians and other professionals charged with creating a learning commons. Readers can follow the entire process of developing a library learning commons design and implementation plan from inception to post-occupancy planning and assessment. This practical guide is designed to help librarians develop sound strategies for navigating the challenging issues that often emerge in launching a dynamic and collaborative new library learning commons space within a university or college setting. Lampert and Meyers-Martin provide a practical guide, complete with examples and photos of award-winning learning commons designs. This book will help dedicated professionals identify best practices within today’s existing learning commons settings and get up to speed on how to best approach developing their own library’s new and innovative learning spaces.
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Get Up to Speed on Microsoft® SQL Server® 2019 Quickly and Easily Start working with Microsoft SQL Server 2019 in no time with help from this thoroughly revised, practical resource. Filled with real-world examples and hands-on exercises, Microsoft SQL Server 2019: A Beginner’s Guide, Seventh Edition starts by explaining fundamental relational database system concepts. From there, you’ll learn how to write Transact-SQL statements, execute simple and complex database queries, handle system administration and security, and use powerful analysis and reporting tools. New topics such as SQL and JSON support, graph databases, and support for machine learning with R and Python are also covered in this step-by-step tutorial. • Install, configure, and customize Microsoft SQL Server 2019 • Create and modify database objects with Transact-SQL statements • Write stored procedures and user-defined functions • Handle backup and recovery, and automate administrative tasks • Tune your database system for optimal availability and reliability • Secure your system using authentication, encryption, and authorization • Work with SQL Server Analysis Services, Reporting Services, and other BI tools • Gain knowledge of relational storage, presentation, and retrieval of data stored in the JSON format • Manage graphs using SQL Server Graph Databases • Learn about machine learning support for R and Python
