Be Our Guest
Be Our Guest

Author: Disney Institute

Publisher:

Published: 2003-06

Total Pages: 212

ISBN-13:

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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Plant Animal Interactions
Plant Animal Interactions

Author: Carlos M. Herrera

Publisher: John Wiley & Sons

Published: 2009-04-13

Total Pages: 328

ISBN-13: 1444312294

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Interactions between plants and animals are incredibly diverse and complex and span terrestrial, atmospheric and aquatic environments. The last decade has seen the emergence of a vast quantity of data on the subject and there is now a perceived need among both teachers and undergraduate students for a new textbook that incorporates the numerous recent advances made in the field. The book is intended for use by advanced level undergraduate and beginning graduate students, taking related courses in wider ecology degree programmes. Very few books cover this subject and those that do are out of date.