Service America in the New Economy

Service America in the New Economy

Author: Karl Albrecht

Publisher: McGraw-Hill Companies

Published: 2002

Total Pages: 332

ISBN-13:

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In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.


Service America!

Service America!

Author: Karl Albrecht

Publisher: Grand Central Publishing

Published: 1990

Total Pages: 228

ISBN-13: 9780446390927

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The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.


Building the New Economy

Building the New Economy

Author: Alex Pentland

Publisher: MIT Press

Published: 2021-10-12

Total Pages: 475

ISBN-13: 026254315X

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How to empower people and communities with user-centric data ownership, transparent and accountable algorithms, and secure digital transaction systems. Data is now central to the economy, government, and health systems—so why are data and the AI systems that interpret the data in the hands of so few people? Building the New Economy calls for us to reinvent the ways that data and artificial intelligence are used in civic and government systems. Arguing that we need to think about data as a new type of capital, the authors show that the use of data trusts and distributed ledgers can empower people and communities with user-centric data ownership, transparent and accountable algorithms, machine learning fairness principles and methodologies, and secure digital transaction systems. It’s well known that social media generate disinformation and that mobile phone tracking apps threaten privacy. But these same technologies may also enable the creation of more agile systems in which power and decision-making are distributed among stakeholders rather than concentrated in a few hands. Offering both big ideas and detailed blueprints, the authors describe such key building blocks as data cooperatives, tokenized funding mechanisms, and tradecoin architecture. They also discuss technical issues, including how to build an ecosystem of trusted data, the implementation of digital currencies, and interoperability, and consider the evolution of computational law systems.


At Your Service?

At Your Service?

Author: Gaurav Nayyar

Publisher: World Bank Publications

Published: 2021-10-18

Total Pages: 364

ISBN-13: 1464817103

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Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.


New Rules for a New Economy

New Rules for a New Economy

Author: Stephen A. Herzenberg

Publisher: Cornell University Press

Published: 2000

Total Pages: 236

ISBN-13: 9780801486586

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Three quarters of the American workforce is now employed in services, a substantial portion in low-paying, dead-end jobs. Can the service economy do as well by the American worker as the old manufacturing economy? Can the widely shared prosperity that accompanied steady increases in productivity and performance in manufacturing be replicated in the services? They can and they will, the authors of this timely book contend, but only if outmoded policies and practices are brought into line with the new economy. New Rules for a New Economy explains why this must be accomplished and how we can start.The authors call for new, decentralized institutions suited to a dynamic economy in which change is constant and rapid. In particular, they see a need for job ladders and worker associations that cut across firm boundaries. These institutions would foster individual and collective learning, mark out career paths, and facilitate coordination among both individuals and organizations in a networked economy. The authors propose new rules to reshape labor market institutions and policy, improving economic performance and opportunities for workers. Unusual in providing a comprehensive theoretical perspective that is grounded in detailed case research, this book points the way to a better future, not just for elite knowledge workers but for everyone.


Measuring Capital in the New Economy

Measuring Capital in the New Economy

Author: Carol Corrado

Publisher: University of Chicago Press

Published: 2009-02-15

Total Pages: 602

ISBN-13: 0226116174

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As the accelerated technological advances of the past two decades continue to reshape the United States' economy, intangible assets and high-technology investments are taking larger roles. These developments have raised a number of concerns, such as: how do we measure intangible assets? Are we accurately appraising newer, high-technology capital? The answers to these questions have broad implications for the assessment of the economy's growth over the long term, for the pace of technological advancement in the economy, and for estimates of the nation's wealth. In Measuring Capital in the New Economy, Carol Corrado, John Haltiwanger, Daniel Sichel, and a host of distinguished collaborators offer new approaches for measuring capital in an economy that is increasingly dominated by high-technology capital and intangible assets. As the contributors show, high-tech capital and intangible assets affect the economy in ways that are notoriously difficult to appraise. In this detailed and thorough analysis of the problem and its solutions, the contributors study the nature of these relationships and provide guidance as to what factors should be included in calculations of different types of capital for economists, policymakers, and the financial and accounting communities alike.


The New Economy of Nature

The New Economy of Nature

Author: Gretchen Cara Daily

Publisher: Island Press

Published: 2012-09-26

Total Pages: 272

ISBN-13: 1610910966

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Why shouldn't people who deplete our natural assets have to pay, and those who protect them reap profits? Conservation-minded entrepreneurs and others around the world are beginning to ask just that question, as the increasing scarcity of natural resources becomes a tangible threat to our own lives and our hopes for our children. The New Economy of Nature brings together Gretchen Daily, one of the world's leading ecologists, with Katherine Ellison, a Pulitzer-prize winning journalist, to offer an engaging and informative look at a new "new economy" -- a system recognizing the economic value of natural systems and the potential profits in protecting them. Through engaging stories from around the world, the authors introduce readers to a diverse group of people who are pioneering new approaches to conservation. We meet Adam Davis, an American business executive who dreams of establishing a market for buying and selling "ecosystem service units;" John Wamsley, a former math professor in Australia who has found a way to play the stock market and protect native species at the same time; and Dan Janzen, a biologist working in Costa Rica who devised a controversial plan to sell a conservation area's natural waste-disposal services to a local orange juice producer. Readers also visit the Catskill Mountains, where the City of New York purchased undeveloped land instead of building an expensive new water treatment facility; and King County, Washington, where county executive Ron Sims has dedicated himself to finding ways of "making the market move" to protect the county's remaining open space. Daily and Ellison describe the dynamic interplay of science, economics, business, and politics that is involved in establishing these new approaches and examine what will be needed to create successful models and lasting institutions for conservation. The New Economy of Nature presents a fundamentally new way of thinking about the environment and about the economy, and with its fascinating portraits of charismatic pioneers, it is as entertaining as it is informative.


Sustainable Prosperity in the New Economy?

Sustainable Prosperity in the New Economy?

Author: William Lazonick

Publisher: W.E. Upjohn Institute

Published: 2009

Total Pages: 377

ISBN-13: 0880993510

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Lazonick explores the origins of the new era of employment insecurity and income inequality, and considers what governments, businesses, and individuals can do about it. He also asks whether the United States can refashion its high-tech business model to generate stable and equitable economic growth. --from publisher description.


The Chinese Sharing Economy

The Chinese Sharing Economy

Author: Ma Huateng

Publisher: Palgrave Macmillan

Published: 2021-06-16

Total Pages: 186

ISBN-13: 9789813364936

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This book explores the social and economic impact of the sharing economy- of taxis, apartments, and other goods and services- in China, and how the sharing economy can allow for supply-side economic reform. The sharing economy is in the ascendant in China, and significant achievements have been made in innovation in leasing, travel and other fields. This book predicts that this economic tide, which has affected hundreds of millions of people, will inject a powerful new momentum into China's economic growth, help China's economy achieve "power conversion" and turn the service industry into the "main engine" of economic growth. This book will interest China watchers, economists, and scholars of the technology sector.