Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
In the advent of managed care and the continuing decline in reimbursement felt across the various disciplines of mental health have had profound impacts upon the quality and quantity of care in the field. As it has become increasingly difficult for a practitioner in private practice to provide a satisfactory level of care while earning a living in the process, many clinicians have become more innovative in the services they offer their clients. This book pulls together a group of mental health professionals who have branched out into new markets and services. A Practice that Works represents an anthology of new knowledge in the field, as chapter contributors describe in revealing detail their own innovative techniques. After first describing the idea behind a strategy such as Wilderness Therapy Programs, the editors discuss the logistics of billing issues pertinent to the strategy and provide practical steps to its implementation, follow-through and development. Finally each chapter includes a 'testimonial' from the editors before considering issues such as any other implications of the strategy, how the strategy can fit into one's larger therapeutic model, and how this new way of thinking has impacted the author's life and practice. This timely book should appeal to professionals in all areas of the mental health fields, and is written in a general style that will not turn any of them away from the innovative lessons to be gleaned from such a unique compilation.
Citrix Presentation Server allows remote users to work off a network server as if they weren't remote. That means: Incredibly fast access to data and applications for users, no third party VPN connection, and no latency issues. All of these features make Citrix Presentation Server a great tool for increasing access and productivity for remote users. Unfortunately, these same features make Citrix just as dangerous to the network it's running on. By definition, Citrix is granting remote users direct access to corporate servers?..achieving this type of access is also the holy grail for malicious hackers. To compromise a server running Citrix Presentation Server, a hacker need not penetrate a heavily defended corporate or government server. They can simply compromise the far more vulnerable laptop, remote office, or home office of any computer connected to that server by Citrix Presentation Server. All of this makes Citrix Presentation Server a high-value target for malicious hackers. And although it is a high-value target, Citrix Presentation Servers and remote workstations are often relatively easily hacked, because they are often times deployed by overworked system administrators who haven't even configured the most basic security features offered by Citrix. "The problem, in other words, isn't a lack of options for securing Citrix instances; the problem is that administrators aren't using them." (eWeek, October 2007). In support of this assertion Security researcher Petko D. Petkov, aka "pdp", said in an Oct. 4 posting that his recent testing of Citrix gateways led him to "tons" of "wide-open" Citrix instances, including 10 on government domains and four on military domains. - The most comprehensive book published for system administrators providing step-by-step instructions for a secure Citrix Presentation Server - Special chapter by Security researcher Petko D. Petkov'aka "pdp detailing tactics used by malicious hackers to compromise Citrix Presentation Servers - Companion Web site contains custom Citrix scripts for administrators to install, configure, and troubleshoot Citrix Presentation Server
