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Author: Daniel I. Kaplan
Publisher: John Wiley & Sons
Published: 1994-03-22
Total Pages: 278
ISBN-13: 9780471591290
DOWNLOAD EBOOKPacked with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Author: Delener, N.
Publisher: IGI Global
Published: 2012-01-31
Total Pages: 732
ISBN-13: 1466600780
DOWNLOAD EBOOK"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Author: Waldemar Karwowski
Publisher: John Wiley & Sons
Published: 2010-01-12
Total Pages: 672
ISBN-13: 0470382414
DOWNLOAD EBOOKWhat you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author: Chengqi Zhang
Publisher: Springer
Published: 2015-10-29
Total Pages: 204
ISBN-13: 3319244744
DOWNLOAD EBOOKThis book constitutes the refereed proceedings of the Second International Conference on Data Science, ICDS 2015, held in Sydney, Australia, during August 8-9, 2015. The 19 revised full papers and 5 short papers presented were carefully reviewed and selected from 31 submissions. The papers focus on the following topics: mathematical issues in data science; big data issues and applications; data quality and data preparation; data-driven scientific research; evaluation and measurement in data service; big data mining and knowledge management; case study of data science; social impacts of data science.
Author: Pradip N Khandwalla
Publisher: SAGE Publications Pvt. Limited
Published: 2001-03-10
Total Pages: 502
ISBN-13:
DOWNLOAD EBOOKIn this unique book, Pradip Khandwalla studies 120 recent examples of turnarounds and analyzes how each was achieved.
Author:
Publisher:
Published: 1994-04
Total Pages: 516
ISBN-13:
DOWNLOAD EBOOKPresents extended reviews of noteworthy books, short reviews, essays and articles on topics and trends in publishing, literature, culture and the arts. Includes lists of best sellers (hardcover and paperback).
Author: Stewart Friedman
Publisher: Harvard Business Review Press
Published: 2014-08-19
Total Pages: 273
ISBN-13: 1625274424
DOWNLOAD EBOOKNational Bestseller “Students talk about Stewart D. Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration.” —New York Times In this national bestseller, Stew Friedman gives you the tools you need to achieve “four-way wins”—improved performance in all domains of life: work, home, community, and self. Friedman, celebrated professor and founding director of the Wharton School’s Leadership Program and its Work/Life Integration Project, explains how three simple yet potent principles—be real, be whole, and be innovative—can help you, no matter what your age or what you do for work, become a better leader and have a richer life. In this engaging adaptation of his hands-on Wharton course, he offers step-by-step instruction to help you create positive, sustainable change in your world. This proven, programmatic method teaches you how to produce stronger results at work, find clearer purpose, feel less stressed, strengthen connections with the people who matter most to you, contribute further to important causes, and gain greater support for your vision of your future. If you’re ready to learn to lead in all parts of your life—this is the book for you. For a full array of Total Leadership tips and tools, visit totalleadership.org. Also look for Stew Friedman’s book, Leading the Life You Want, which builds on Total Leadership by profiling well-known leaders—from Bruce Springsteen to Michelle Obama—who exemplify its principles and demonstrate how success in your work is accomplished not at the expense of the rest of your life, but as the result of meaningful attachments to all its parts.
Author: Roy L. Harmon
Publisher:
Published: 1996
Total Pages: 456
ISBN-13:
DOWNLOAD EBOOKThe visionary reinventor of the factory and the warehouse now constructs a precise, step-by-step model for transforming the entire company. Roy Harmon addresses a broad range of business operations and the application of computer technology to new business processes, explaining complex ideas in clear, nontechnical language. 150 line drawings.
Author: Scott Jeffrey Miller
Publisher: Simon & Schuster
Published: 2019-10-08
Total Pages: 208
ISBN-13: 1982112077
DOWNLOAD EBOOKLearn how to become a great manager in this Wall Street Journal bestseller from the leadership experts at FranklinCovey. The essential guide when you make the challenging yet rewarding leap to manager. Based on nearly a decade of research on what makes managers successful, Everyone Deserves a Great Manager includes field-tested tips, techniques, and the top advice from hundreds of thousands of managers all over the world. Organized by the four main roles every manager fills, this must-read guide focuses on how to lead yourself, people, teams, and change to success. No matter what your current problem or time constraint, pick up a helpful tip in ten minutes or glean an entire skillset by developing people skills and clarity through straightforward advice. Dive into common managerial tasks like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, with useful worksheets and a list of questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.
