Service Strategies A Complete Guide - 2019 Edition

Service Strategies A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-03

Total Pages: 302

ISBN-13: 9780655811558

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Have specific policy objectives been defined? How do you improve service strategies service perception, and satisfaction? How will you insure seamless interoperability of service strategies moving forward? What do you stand for--and what are you against? What do you measure and why? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Strategies investments work better. This Service Strategies All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Strategies Self-Assessment. Featuring 922 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Strategies improvements can be made. In using the questions you will be better able to: - diagnose Service Strategies projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Strategies and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Strategies Scorecard, you will develop a clear picture of which Service Strategies areas need attention. Your purchase includes access details to the Service Strategies self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Strategies Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Service Strategy A Complete Guide - 2019 Edition

Service Strategy A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-06-27

Total Pages: 310

ISBN-13: 9780655805816

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Service strategy still correct? What is the importance of length of suppliers order cycle time for your organization? Do you have networks/groups/teams in your organization sufficient to champion and advance your customer service strategy and goals? What is your service strategy? How do you assess the relative effectiveness of your self-service strategy? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Strategy investments work better. This Service Strategy All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Strategy Self-Assessment. Featuring 954 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Strategy improvements can be made. In using the questions you will be better able to: - diagnose Service Strategy projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Strategy and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Strategy Scorecard, you will develop a clear picture of which Service Strategy areas need attention. Your purchase includes access details to the Service Strategy self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Strategy Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Services Strategy A Complete Guide - 2019 Edition

Services Strategy A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-28

Total Pages: 302

ISBN-13: 9780655833970

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What are the services strategy tasks and definitions? What is the scope of the services strategy effort? Who is the main stakeholder, with ultimate responsibility for driving services strategy forward? What is your services strategy strategy? What would happen if services strategy weren't done? This easy Services Strategy self-assessment will make you the credible Services Strategy domain authority by revealing just what you need to know to be fluent and ready for any Services Strategy challenge. How do I reduce the effort in the Services Strategy work to be done to get problems solved? How can I ensure that plans of action include every Services Strategy task and that every Services Strategy outcome is in place? How will I save time investigating strategic and tactical options and ensuring Services Strategy costs are low? How can I deliver tailored Services Strategy advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Services Strategy essentials are covered, from every angle: the Services Strategy self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Services Strategy outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Services Strategy practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Services Strategy are maximized with professional results. Your purchase includes access details to the Services Strategy self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Services Strategy Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Service Strategy in Action

Service Strategy in Action

Author: Christian Kowalkowski

Publisher:

Published: 2017-03-29

Total Pages: 324

ISBN-13: 9780692819104

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In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.


Strategy That Works

Strategy That Works

Author: Paul Leinwand

Publisher: Harvard Business Review Press

Published: 2016-01-12

Total Pages: 277

ISBN-13: 1625275218

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How to close the gap between strategy and execution Two-thirds of executives say their organizations don’t have the capabilities to support their strategy. In Strategy That Works, Paul Leinwand and Cesare Mainardi explain why. They identify conventional business practices that unintentionally create a gap between strategy and execution. And they show how some of the best companies in the world consistently leap ahead of their competitors. Based on new research, the authors reveal five practices for connecting strategy and execution used by highly successful enterprises such as IKEA, Natura, Danaher, Haier, and Lego. These companies: • Commit to what they do best instead of chasing multiple opportunities • Build their own unique winning capabilities instead of copying others • Put their culture to work instead of struggling to change it • Invest where it matters instead of going lean across the board • Shape the future instead of reacting to it Packed with tools you can use for building these five practices into your organization and supported by in-depth profiles of companies that are known for making their strategy work, this is your guide for reconnecting strategy to execution.


Strategy Management for IT Services A Complete Guide - 2019 Edition

Strategy Management for IT Services A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-06-19

Total Pages: 320

ISBN-13: 9780655549840

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What is the list of things that must go right so that your strategy will be successful? Why do you need to do this? Which methodology for managing software design and development projects is better for your organization, agile or waterfall? Do your vendors back up the cost reductions or performance improvement numbers by actual documented data? How does it impact the business assets to effectively deliver services to the end customers? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Strategy Management for IT Services investments work better. This Strategy Management for IT Services All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Strategy Management for IT Services Self-Assessment. Featuring 955 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Strategy Management for IT Services improvements can be made. In using the questions you will be better able to: - diagnose Strategy Management for IT Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Strategy Management for IT Services and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Strategy Management for IT Services Scorecard, you will develop a clear picture of which Strategy Management for IT Services areas need attention. Your purchase includes access details to the Strategy Management for IT Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Strategy Management for IT Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Customer Service a Complete Guide - 2019 Edition

Customer Service a Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2018-12-20

Total Pages: 354

ISBN-13: 9780655512813

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How Do You Know What customers Want and Need? How do you plan to address Customer Service? Who is the customer? Are our messages friendly and respectful? What is the value proposition of your organization over your competitors? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better. This Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 1240 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Service Excellence A Complete Guide - 2019 Edition

Service Excellence A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-31

Total Pages: 306

ISBN-13: 9780655836865

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How much data can be collected in the given timeframe? How do you deal with service excellence changes? How likely is the current service excellence plan to come in on schedule or on budget? How will costs be allocated? What defines best in class? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Excellence investments work better. This Service Excellence All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Excellence Self-Assessment. Featuring 963 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Excellence improvements can be made. In using the questions you will be better able to: - diagnose Service Excellence projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Excellence and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Excellence Scorecard, you will develop a clear picture of which Service Excellence areas need attention. Your purchase includes access details to the Service Excellence self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Excellence Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Service Management a Complete Guide - 2019 Edition

Service Management a Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2018-12-21

Total Pages: 328

ISBN-13: 9780655519546

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Does your organization have procedures in place to identify the information technology related requirements of users with disabilities? In your organization, which group oversees/coordinates your Service Management capabilities? Which two other Service Management disciplines does Release Management work with most closely? Is the equipment to be monitored already digitally enabled? Whats the ticketing tool used for logging and tracking Service Management tickets/changes? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Management investments work better. This Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Management Self-Assessment. Featuring 1038 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Management improvements can be made. In using the questions you will be better able to: - diagnose Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Management Scorecard, you will develop a clear picture of which Service Management areas need attention. Your purchase includes access details to the Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


Management Of Service A Complete Guide - 2019 Edition

Management Of Service A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-17

Total Pages: 308

ISBN-13: 9780655826330

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Would you develop a Management of Service Communication Strategy? Who will be responsible for documenting the Management of Service requirements in detail? Is the Management of Service test/monitoring cost justified? Is any Management of Service documentation required? What system do you use for gathering Management of Service information? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Management Of Service investments work better. This Management Of Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Management Of Service Self-Assessment. Featuring 961 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Management Of Service improvements can be made. In using the questions you will be better able to: - diagnose Management Of Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Management Of Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Management Of Service Scorecard, you will develop a clear picture of which Management Of Service areas need attention. Your purchase includes access details to the Management Of Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Management Of Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.