Public Service Excellence in the 21st Century
Public Service Excellence in the 21st Century

Author: Alikhan Baimenov

Publisher: Springer

Published: 2019-01-17

Total Pages: 382

ISBN-13: 9811332150

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This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.

The Governance Core
The Governance Core

Author: Davis Campbell

Publisher: Corwin Press

Published: 2019-04-10

Total Pages: 178

ISBN-13: 1544344325

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Working together for excellence for all children As our society faces daunting and evolving challenges, education might well be the social institution that offers the most hope and opportunity for change. Overloaded with multiple, diverse issues, however, where do educational leaders even begin? Davis Campbell and Michael Fullan believe efficacy must be achieved with a systems focus. The Governance Core provides strategies and tools for board members, superintendents and school leaders to unify and face the complex challenges of school governance together. Practical and authentic, the Governance Core is based upon: A governance mindset A shared moral imperative A unified, cohesive governance system A commitment to system-wide coherence A focus on continuous improvement in the district Essential for local education governance – school boards in collaboration with district and school leadership – this guide will help you operate at the highest levels of effectiveness.

Business-focused IT and Service Excellence
Business-focused IT and Service Excellence

Author: David Miller

Publisher: BCS, The Chartered Institute

Published: 2008

Total Pages: 197

ISBN-13: 1902505883

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Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.

Governance.com
Governance.com

Author: Elaine C. Kamarck

Publisher: Rowman & Littlefield

Published: 2004-05-26

Total Pages: 210

ISBN-13: 9780815798613

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A Brookings Institution Press and Visions of Governance for the 21st Century publication Advances in information technology are transforming democratic governance. Power over information has become decentralized, fostering new types of community and different roles for government. This volume—developed by the Visions of Governance in the 21st Century program at the Kennedy School of Government—explores the ways in which the information revolution is changing our institutions of governance. Contributors examine the impact of technology on our basic institutions and processes of governance, including representation, community, politics, bureaucracy, and sovereignty. Their essays illuminate many of the promises and challenges of twenty-first century government. The contributors (all from Harvard unless otherwise indicated) include Joseph S. Nye Jr., Arthur Isak Applbaum, Dennis Thompson, William A. Galston (University of Maryland), L. Jean Camp, Pippa Norris, Anna Greenberg, Elaine Ciulla Kamarck, David C. King, Jane Fountain, Jerry Mechling, and Robert O. Keohane (Duke University).

PMO Governance
PMO Governance

Author: Eugen Spivak

Publisher: FriesenPress

Published: 2019

Total Pages: 258

ISBN-13: 0995961859

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A practical guide to maximize your benefits, and improve delivery of your corporate strategy! To stay competitive, companies need not only forward-thinking vision, but to effectively execute that vision. In this book, Eugen Spivak focuses on excellence in execution of corporate initiatives and serves as a strategic partner for establishing, improving, and running world-class PMO. The book is written from a business-transformation perspective, offering an abundance of specific recommendations, extraordinarily practical tips, and effective advice on establishing and improving Project Management Office. In addition to counsel on the setup of PMO, the book features real-world examples extracted from the more than a hundred initiatives Eugen has carried out. Further, the book highlights the practical tips on how to improve delivery of portfolios, programs, and projects, and thus offers a range of time-tested best practices for managing portfolios, programs, and projects. Using PMO Governance as a guide, you will receive: • Proven techniques to improve execution of your corporate strategy. • An effective approach for streamlining decision-making, transparency, and oversight. • Proactive insights about all the areas that make PMO successful. • Handy tips for how to spot delivery problems and what to do about them. • Efficient techniques for better running your portfolios, programs, and projects. • Guidelines to managing different types of programs and projects, including megaprojects. • Practical recommendations for making you a more effective leader. By applying principles in this book, your organization will improve maturity of its governance and achieve more desired performance results for the portfolio of program and projects it runs.

Better Governance, Planning and Services in Local Self-Governments in Poland
Better Governance, Planning and Services in Local Self-Governments in Poland

Author: OECD

Publisher: OECD Publishing

Published: 2021-06-30

Total Pages: 360

ISBN-13: 9264645489

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This report provides an assessment of public governance and territorial development in Polish local self-government units (LSGUs). It offers key recommendations to governments at the national, regional and local levels in Poland on how to enhance development, improve service delivery and strengthen management processes within LSGUs.

Anti-politics, Depoliticization, and Governance
Anti-politics, Depoliticization, and Governance

Author: Paul Fawcett (Political scientist)

Publisher: Oxford University Press

Published: 2017

Total Pages: 326

ISBN-13: 0198748973

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There is a mounting body of evidence pointing towards rising levels of public dissatisfaction with the formal political process. Depoliticization refers to a more discrete range of contemporary strategies that add to this growing trend towards anti-politics by either removing or displacing the potential for choice, collective agency, and deliberation. This book examines the relationship between these two trends as understood within the broader shift towards governance. It brings together a number of contributions from scholars who have a varied range of concerns but who nevertheless share a common interest in developing the concept of depoliticization through their engagement with a set of theoretical, conceptual, methodological, and empirical questions. This volume explores these questions from a variety of different perspectives and uses a number of different empirical examples and case studies from both within the nation state as well as from other regional, global, and multi-level arenas. In this context, this volume examines the potential and limits of depoliticization as a concept and its position and contribution in the nexus between the larger and more established literatures on governance and anti-politics.

Public Management and Governance, Second Edition
Public Management and Governance, Second Edition

Author: Tony Bovaird

Publisher: Taylor & Francis

Published: 2009

Total Pages: 400

ISBN-13: 0415430429

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This textbook examines what it means to have efficient management and good quality services in the public sector and how public sector performance can be improved.