Service Design for Urban Commons
Service Design for Urban Commons

Author: Anna Meroni

Publisher: Springer Nature

Published: 2022-08-22

Total Pages: 128

ISBN-13: 3031060350

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This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and Service Master Plan (the product), allowing service design professionals to expand their knowledge and develop skills for a new field of application connected to urban planning.

The Urban Commons
The Urban Commons

Author: Daniel T. O'Brien

Publisher: Harvard University Press

Published: 2018-12-10

Total Pages: 369

ISBN-13: 0674975294

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The future of smart cities has arrived, courtesy of citizens and their phones. To prove it, Daniel T. O’Brien explains the transformative insights gleaned from years researching Boston’s 311 reporting system, a sophisticated city management tool that has revolutionized how ordinary Bostonians use and maintain public spaces. Through its phone service, mobile app, website, and Twitter account, 311 catalogues complaints about potholes, broken street lights, graffiti, litter, vandalism, and other issues that are no one citizen’s responsibility but affect everyone’s quality of life. The Urban Commons offers a pioneering model of what modern digital data and technology can do for cities like Boston that seek both prosperous growth and sustainability. Analyzing a rich trove of data, O’Brien discovers why certain neighborhoods embrace the idea of custodianship and willingly invest their time to monitor the city’s common environments and infrastructure. On the government’s side of the equation, he identifies best practices for implementing civic technologies that engage citizens, for deploying public services in collaborative ways, and for utilizing the data generated by these efforts. Boston’s 311 system has narrowed the gap between residents and their communities, and between constituents and local leaders. The result, O’Brien shows, has been the creation of more effective policy and practices that reinvigorate the way citizens and city governments approach their mutual interests. By unpacking when, why, and how the 311 system has worked for Boston, The Urban Commons reveals the power and potential of this innovative system, and the lessons learned that other cities can adapt.

Urban Commons
Urban Commons

Author: Mary Dellenbaugh

Publisher: Birkhäuser

Published: 2015-06-16

Total Pages: 244

ISBN-13: 3038214957

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Urban space is a commons: simultaneously a sphere of human cooperation and negotiation and its product. Understanding urban space as a commons means that the much sought-after productivity of the city precedes rather than results from strategies of the state and capital. This approach challenges assumptions of urbanization as capital-driven, an idea which resonates with a range of recent urban social movements, from the Arab Spring and the Occupy movement to the “Right to the City” alliance. However commons exist in a tense relationship with state and market, both of which continually seek to exploit and control them. Initiatives to create “commons” are welcomed and even facilitated by governments in order to (re-)valorize urban space and lessen the impacts of economic restructuring, while, at the same time, the creative and reproductive potential of the urban commons is undermined by continuing attempts to commodify them. This volume examines these topics theoretically and empirically through a wide spectrum of international case studies providing perspectives from a variety of cities as diverse as Berlin, Hyderabad and Seoul. A wider discussion of commons in current scientific and activist literature from housing, public space, to urban infrastructure, is explored through the lens of the urban condition.

Service Design for Urban Commons
Service Design for Urban Commons

Author: Anna Meroni

Publisher:

Published: 2022

Total Pages: 0

ISBN-13: 9783031060366

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This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and Service Master Plan (the product), allowing service design professionals to expand their knowledge and develop skills for a new field of application connected to urban planning.

Participatory Practice in Space, Place, and Service Design
Participatory Practice in Space, Place, and Service Design

Author: Kelly L. Anderson

Publisher: Vernon Press

Published: 2022-10-18

Total Pages: 343

ISBN-13: 1648895379

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'Participatory Practice in Space, Place, and Service Design' is premised on a belief in the importance of participatory practices in finding creative solutions to the plethora of problems we face today. It argues that engaging professions with the public in mutual exploration, analysis, and creative thinking is essential. It not only ensures better quality products, places, services, and a greater sense of civic agency but also facilitates fuller access to them and the life opportunities they can unleash. This book offers a uniquely varied perspective of the myriad ways in which participatory practices operate across disciplines and how they impact the worlds and communities we create and inhabit. This book suggests that participatory practices are multi-disciplinary and relevant in fields as diverse as design, architecture, education, health care, sustainability, and community activism, to name a few of those discussed here. How do designed objects and environments affect wellness, creativity, learning, and a sense of belonging? How do products and services affect everyday experience and attitudes towards issues such as sustainability? How does giving people a creative voice in their own education, services, and built environments open up their potential and strengthen identity and civic agency? Addressing these questions requires a rethinking of relations between people, objects, and environments; it demands attention to space, place, and services.

The Urban Commons Cookbook
The Urban Commons Cookbook

Author: Mary Dellenbaugh-Losse

Publisher:

Published: 2020-06-09

Total Pages: 196

ISBN-13: 9783000651939

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Which ingredients of a cooperative community project most help it succeed? What are urban commons and how do they fit into current activist and civil society debates? And what tools and methods do commoners need to strengthen their work? These are the three questions at the heart of The Urban Commons Cookbook, a handbook for those interested in starting, growing and supporting community-led projects. This book represents a first attempt to bridge the gaps between individual urban commons projects across resource types and geographical distances in order to show their commonalities and help them and new projects learn from each other's experiences. Through a reader-friendly overview of urban commons theory, interviews with eight commons projects outlining the growth of their projects, the challenges they faced, and the methods they employed to surmount them, and a wealth of practical tools and policy suggestions, we hope to support commons projects and the cities that they enrich.

Communities’ Sustainable Experiences
Communities’ Sustainable Experiences

Author: Salvatore Di Dio

Publisher: Altralinea Edizioni

Published: 2024-06-24

Total Pages: 194

ISBN-13:

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“THE TRUE DIMENSION OF CITIES IS NOT SPACE, BUT TIME” (Konstantinos Doxiadis) This shift from the spatial dimension to that of time, places the focus on the individual’s scale of perception. How individuals spend their time shapes and infuses our environments with meaning, influencing social dynamics and cultural values. The Next Generation EU project exemplifies this shift by integrating lifestyle and environmental sustainability into urban planning. The goal is to facilitate a just transition to a circular economy, redefining not only the physical layout of cities but also the lived experience of its citizens within these evolving spaces. The evolution from the “Citizens’ Sustainable eXperience” to the “Communities’ Sustainable eXperience” , in the interdisciplinary research funded by the European Union, underscores a significant progression from individual to collective experience. UX, rooted in human-centered design, focuses on optimizing products and environments for personal use and satisfaction, CX expands these principles into the realm of more-than-human-centered design, where the focus extends beyond individual users to include wider community interactions and ecosystems. Therefore, the shift from UX to CX in urban planning and design is profoundly ethical. It calls for a paradigm that prioritizes collective well-being and sustainable development, inclusivity and cooperation.

The Urban Commons
The Urban Commons

Author: Daniel T. O'Brien

Publisher: Harvard University Press

Published: 2018-12-03

Total Pages: 369

ISBN-13: 0674989643

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The future of smart cities has arrived, courtesy of citizens and their phones. To prove it, Daniel T. O’Brien explains the transformative insights gleaned from years researching Boston’s 311 reporting system, a sophisticated city management tool that has revolutionized how ordinary Bostonians use and maintain public spaces. Through its phone service, mobile app, website, and Twitter account, 311 catalogues complaints about potholes, broken street lights, graffiti, litter, vandalism, and other issues that are no one citizen’s responsibility but affect everyone’s quality of life. The Urban Commons offers a pioneering model of what modern digital data and technology can do for cities like Boston that seek both prosperous growth and sustainability. Analyzing a rich trove of data, O’Brien discovers why certain neighborhoods embrace the idea of custodianship and willingly invest their time to monitor the city’s common environments and infrastructure. On the government’s side of the equation, he identifies best practices for implementing civic technologies that engage citizens, for deploying public services in collaborative ways, and for utilizing the data generated by these efforts. Boston’s 311 system has narrowed the gap between residents and their communities, and between constituents and local leaders. The result, O’Brien shows, has been the creation of more effective policy and practices that reinvigorate the way citizens and city governments approach their mutual interests. By unpacking when, why, and how the 311 system has worked for Boston, The Urban Commons reveals the power and potential of this innovative system, and the lessons learned that other cities can adapt.

Multidisciplinary Design of Sharing Services
Multidisciplinary Design of Sharing Services

Author: Maurizio Bruglieri

Publisher: Springer

Published: 2018-04-17

Total Pages: 245

ISBN-13: 3319780999

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This book explores all aspects of the sharing economy, pursuing a multidisciplinary approach encompassing Service Design, Spatial Design, Sociology, Economics, Law, and Transport and Operations Research. The book develops a unified vision of sharing services, and pinpoints the most important new challenges. The first, more theoretical part covers general topics from the perspectives of experts in the respective disciplines. Among the subjects addressed are the role of the user in co-design and co-production; impacts of sharing services on cities, communities, and private spaces; individual rewarding and social outcomes; regulatory issues; and the scope for improving the efficiency of design, management, and analysis of sharing services. In turn, the second part of the book presents a selection of case studies of specific sharing services, in which many of the concepts described in the first part are put into practice. Readers will gain a deeper understanding of the dynamics of sharing services and of the hidden problems that may arise. Key factors responsible for the success (or failure) of sharing services are identified by analyzing some of the best (and worst) practices. Given its breadth of coverage, the book offers a valuable guide for researchers and for all stakeholders in the sharing economy, including startup founders and local administrators.