Service and Style
Author: Jan Whitaker
Publisher: Macmillan
Published: 2006-08-22
Total Pages: 372
ISBN-13: 9780312326357
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The Associated Press Stylebook 2013
Author: The Associated Press
Publisher: Basic Books
Published: 2013-07-30
Total Pages: 0
ISBN-13: 9780465082995
DOWNLOAD EBOOKA fully revised and updated edition of the bible of the newspaper industry
Thank You for Your Service
Author: David Finkel
Publisher: Macmillan + ORM
Published: 2013-10-01
Total Pages: 272
ISBN-13: 0374710961
DOWNLOAD EBOOKNow a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
This Is Service Design Doing
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
Published: 2018-01-02
Total Pages: 1156
ISBN-13: 1491927135
DOWNLOAD EBOOKHow can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Vegetables Unleashed
Author: José Andrés
Publisher: HarperCollins
Published: 2019-05-21
Total Pages: 811
ISBN-13: 0062668390
DOWNLOAD EBOOKA NEW YORK TIMES BESTSELLER From the endlessly inventive imaginations of star Spanish-American chef José Andrés and James Beard award-winning writer Matt Goulding, Vegetables Unleashed is a new cookbook that will transform how we think about—and eat—the vast universe of vegetables. Andrés is famous for his unstoppable energy—and for his belief that vegetables are far sexier than meat can ever be. Showing us how to creatively transpose the flavors of a global pantry onto the produce aisle, Vegetables Unleashed showcases Andrés’s wide-ranging vision and borderless cooking style. With recipes highlighting everything from the simple wonders of a humble lentil stew to the endless variations on the classic Spanish gazpacho to the curious genius of potatoes baked in fresh compost, Vegetables Unleashed gives us the recipes, tricks, and tips behind the dishes that have made Andrés one of America’s most important chefs and that promise to completely change our relationship with the diverse citizens of the vegetable kingdom. Filled with a guerilla spirit and brought to life by Andrés’s globe-trotting culinary adventures, Vegetables Unleashed will show the home cook how to approach cooking vegetables in an entirely fresh and surprising way – and that the world can be changed through the power of plants.
Introduction to Criminology
Author: Frank E. Hagan
Publisher: SAGE
Published: 2008
Total Pages: 561
ISBN-13: 1412953650
DOWNLOAD EBOOKIntroduction to Criminology, Sixth Edition is a comprehensive introduction to the study of criminology and includes oneachapter on the criminal justice system. It aims to avoid an overly legal and crime control orientation and instead concentrates on the vital core of criminological theory--theory, method, and criminal behavior. Hagan investigates all forms of criminal activity, such as organized crime, white collar crime, political crime, and environmental crime. He explains the methods of operation, the effects on society, and how various theories account for criminal behavior.
The Chicago Manual of Style
Author: University of Chicago. Press
Publisher:
Published: 2003
Total Pages:
ISBN-13: 9780226104041
DOWNLOAD EBOOKSearchable electronic version of print product with fully hyperlinked cross-references.
Remarkable Service
Author: The Culinary Institute of America
Publisher: John Wiley & Sons
Published: 2009-05-04
Total Pages: 304
ISBN-13: 0470197404
DOWNLOAD EBOOKAs competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
The Elements of Style
Author: William Strunk Jr.
Publisher: Arcturus Publishing
Published: 2023-10-01
Total Pages: 70
ISBN-13: 1398833916
DOWNLOAD EBOOKFirst published in 1918, William Strunk Jr.'s The Elements of Style is a guide to writing in American English. The boolk outlines eight "elementary rules of usage", ten "elementary principles of composition", "a few matters of form", a list of 49 "words and expressions commonly misused", and a list of 57 "words often misspelled". A later edition, enhanced by E B White, was named by Time magazine in 2011 as one of the 100 best and most influential books written in English since 1923.
Foodservice Manual for Health Care Institutions
Author: Ruby Parker Puckett
Publisher: John Wiley & Sons
Published: 2012-11-13
Total Pages: 592
ISBN-13: 1118234111
DOWNLOAD EBOOKThe thoroughly revised and updated fourth edition of Foodservice Manual for Health Care Institutions offers a review of the management and operation of health care foodservice departments. This edition of the book which has become the standard in the field of institutional and health care foodservice contains the most current data on the successful management of daily operations and includes information on a wide range of topics such as leadership, quality control, human resource management, product selection and purchasing, environmental issues, and financial management. This new edition also contains information on the practical operation of the foodservice department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies' standards. TOPICS COVERED INCLUDE: Leadership and Management Skills Marketing and Revenue-Generating Services Quality Management and Improvement Planning and Decision Making Organization and Time Management Team Building Effective Communication Human Resource Management Management Information Systems Financial Management Environmental Issues and Sustainability Microbial, Chemical, and Physical Hazards HACCP, Food Regulations, Environmental Sanitation, and Pest Control Safety, Security, and Emergency Preparedness Menu Planning Product Selection Purchasing Receiving, Storage, and Inventory Control Food Production Food Distribution and Service Facility Design Equipment Selection and Maintenance Learning objectives, summary, key terms, and discussion questions included in each chapter help reinforce important topics and concepts. Forms, charts, checklists, formulas, policies, techniques, and references provide invaluable resources for operating in the ever-changing and challenging environment of the food- service industry.
