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Author: Evangelos Grigoroudis
Publisher: Springer Science & Business Media
Published: 2009-11-07
Total Pages: 319
ISBN-13: 1441916407
DOWNLOAD EBOOKThis important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Author: Gregory Berns
Publisher: Macmillan
Published: 2006-08-08
Total Pages: 308
ISBN-13: 0805081313
DOWNLOAD EBOOKDraws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Author: Nigel Hill
Publisher: Gower Publishing, Ltd.
Published: 2006
Total Pages: 296
ISBN-13: 9780566087448
DOWNLOAD EBOOKThe third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
Author: Chris Denove
Publisher: Penguin
Published: 2007-06-26
Total Pages: 292
ISBN-13: 9781591841647
DOWNLOAD EBOOKThe ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Author: Tammy Smith
Publisher:
Published: 2018
Total Pages:
ISBN-13: 9780977792696
DOWNLOAD EBOOKAuthor: Nigel Hill
Publisher: The Leadership Factor
Published: 2007
Total Pages: 322
ISBN-13: 0955416116
DOWNLOAD EBOOKThis book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Author: H.C. Purohit
Publisher: Mittal Publications
Published: 2004
Total Pages: 128
ISBN-13: 9788170999249
DOWNLOAD EBOOKAims To Identity The Determinants Of Satisfaction And In Order To Test The Strength Of Relationship To Develop A Model Which Can Help Predict Satisfaction Behaviour At The Time Of Purchase. The Model Prepared Has Been Tested With The Help Of Logistic Regression. Five Chapters A Questionaire And A Useful Bibliography.
Author: Paula S. Topolosky
Publisher: Taylor & Francis
Published: 2000
Total Pages: 116
ISBN-13: 9780815334873
DOWNLOAD EBOOKFirst Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.
Author: John Walker
Publisher: BRILL
Published: 2010
Total Pages: 282
ISBN-13: 1849509964
DOWNLOAD EBOOKService, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Author: Bonnie Weaver Battey
Publisher: Xlibris Corporation
Published: 2010-03-17
Total Pages: 53
ISBN-13: 1450045227
DOWNLOAD EBOOKThe Job-Communication Satisfaction Importance (JCSI) questionnaire is designed to survey large groups of nursing and other health care personnel in a hospital or similar agency. Information about perceived satisfaction and importance of selected aspects of the task and people associated with health care employees' work provides an excellent data base for administrative decisions. For example, such information may identify educational needs of personnel, areas of conflict to be resolved, and changes needed in areas deemed important to the personnel.
