Sales Management for Improved Organizational Competitiveness and Performance
Sales Management for Improved Organizational Competitiveness and Performance

Author: Santos, José Duarte

Publisher: IGI Global

Published: 2022-05-27

Total Pages: 392

ISBN-13: 1668434326

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With the recent digital developments within marketing, the alignment between sales and marketing has become increasingly important as it has the potential to improve sales, customer relations, and customer satisfaction. The evolution of technology has also been promoting changes in the sales process, which provides new opportunities and challenges for enterprises at various levels. Sales Management for Improved Organizational Competitiveness and Performance highlights the influences of management, marketing, and technology on sales and presents trends in sales, namely the digital transformation that is taking place in organizations. The book also considers innovative concepts, techniques, and tools in the sales area. Covering a wide range of topics such as digital transformation, sales communication, and social media marketing, this reference work is ideal for managers, marketers, researchers, scholars, practitioners, academicians, instructors, and students.

Sales Management for Improved Organizational Competitiveness and Performance
Sales Management for Improved Organizational Competitiveness and Performance

Author: José Duarte Santos

Publisher: Business Science Reference

Published: 2022

Total Pages: 300

ISBN-13: 9781668434307

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"This book will present knowledge and skills to allow readers with the ability to understand and apply different concepts, techniques and tools in the sales area, highlighting the influences of management, marketing and technology on sales and presenting trends in the digital transformation that is taking place in organizations"--

Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector
Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector

Author: Santos, José Duarte

Publisher: IGI Global

Published: 2021-06-25

Total Pages: 355

ISBN-13: 1799872645

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The healthcare sector has never been under as much pressure as it is today. This pressure has motivated organizations to reinvent themselves, forcing management and marketing to take a more active role. Due to this reinvention, organizations must incorporate a stronger culture of management and marketing orientation that allows companies to define their course, optimize their resources, communicate with their stakeholders more efficiently, and encourage customers to become more involved with the company. This need is particularly urgent in the healthcare sector, as its weight in the economy has grown recently and it must prepare for economic recovery. Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector provides knowledge and skills to apply management and marketing on strategic, tactical, and operational aspects with an emphasis on the healthcare industry. Various aspects of management and marketing, such as operations management, quality management, human resources, brand management, and digital marketing, are discussed. The book is ideal for management and marketing academics, their students (undergraduate/graduate programs), researchers, managers, advertisers, healthcare organizations, hospital boards, pharmaceutical representatives, and marketers who need to optimize the potential of management marketing applied in the healthcare industry.

The Role of Brands in an Era of Over-Information
The Role of Brands in an Era of Over-Information

Author: Correia, Ricardo Fontes

Publisher: IGI Global

Published: 2023-08-14

Total Pages: 272

ISBN-13: 166848353X

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Led by social networks and user-generated content, the number of posts available in the market is impossible to be rationally processed by customers. The micro-segmentation goes along with this trend, and there are multiple categories of the same core product available for the consumers in the market. What is the role of the brands in this context? In a way, they serve as a mental shortcut that consumers use to help “rationalize” decisions that would be impossible to make by analyzing all the options available. Brands also try to find more distinctive signals to stand out and differentiate from others. Signals like more green, ecologic, or inclusive brands are now part of the claims of the brands. Do they really help consumers to make better decisions? Or are they ignored by the customers as they become the rule instead of the exception? The Role of Brands in an Era of Over-Information provides knowledge to better understand the digital branding process and its implications in choosing products, services, or organizations. The book also contributes to the development and consolidation of recent concepts linked with branding and over-information, providing practical cases where these concepts show their relevance. Covering key topics such as marketing, new media, sustainability, and internet branding, this premier reference source is ideal for marketers, influencers, business owners, policymakers, managers, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.

Increasing Supply Chain Performance in Digital Society
Increasing Supply Chain Performance in Digital Society

Author: Leon, Ramona Diana

Publisher: IGI Global

Published: 2022-06-03

Total Pages: 379

ISBN-13: 1799897176

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Currently, the main operations of companies are either directly or indirectly interconnected in a global-world context. Competition has drifted from an individual to a supply chain basis, where digitalization plays a key role. Companies with better digital capabilities achieve sustainable competitive market advantages. In this context, companies must identify their current position in terms of digital capabilities, link these capabilities to supply chain performance, define their future desired competitive position and how their digital capabilities are going to help them to get there, and forecast their future desired performance not only at the individual company but also at the supply chain level. Increasing Supply Chain Performance in Digital Society considers innovative approaches to measure, manage, and project towards the future of the digital capabilities of both individual companies and supply chains. It also examines the relations these have with performance being a practical tool to identify not only where they are today in terms of digital capabilities but also where they should be long term and the resources needed to get them there. Covering a range of topics such as artificial intelligence and risk management, this reference work is ideal for practitioners, researchers, scholars, business owners, industry professionals, academicians, instructors, and students.

Global Air Transport Management and Reshaping Business Models for the New Era
Global Air Transport Management and Reshaping Business Models for the New Era

Author: Kankaew, Kannapat

Publisher: IGI Global

Published: 2022-05-27

Total Pages: 349

ISBN-13: 1668446170

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The air transport industry is highly vulnerable to environmental changes as was seen when the recent COVID-19 pandemic caused most airline operations to cease. However, for decades airlines have been collapsing around the globe as the business of managing airline operations has become stressed due to price competition. This is detrimental to air carriers since air transport products and services are the same. Moreover, it impacts other industries such as tourism, hotels, and restaurants, which contribute to the derailment of economic and social activities. Thus, it is essential to determine new practices and strategies that can allow air transport management to be enriched and to flourish. Global Air Transport Management and Reshaping Business Models for the New Era provides a comprehensive collection of knowledge on the new era of business management on air transport. It provides strategies, technologies, and tools used in the reshaping of the air transport business model. Covering topics such as customer experience, robotic process automation, and airline alliances, this major reference work is an essential resource for airline managers, supply chain specialists, air transport managers, students and faculty of higher education, libraries, researchers, economists, government officials, and academicians.

Global Risk and Contingency Management Research in Times of Crisis
Global Risk and Contingency Management Research in Times of Crisis

Author: Vajjhala, Narasimha Rao

Publisher: IGI Global

Published: 2022-06-24

Total Pages: 356

ISBN-13: 1668452812

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Risks can be identified, evaluated, and mitigated, but the underlying uncertainty remains elusive. Risk is present across all industries and sectors. As a result, organizations and governments worldwide are currently experiencing higher levels of risk and have had to make risky decisions during times of crisis and instability, including the COVID-19 pandemic, economic and climate perils, and global tensions surrounding terrorism. It is essential that new studies are undertaken to understand strategies taken during these times to better equip business leaders to navigate risk management in the future. Global Risk and Contingency Management Research in Times of Crisis examines the impact of crises including the COVID-19 pandemic, which has tested organizational risk and contingency management plans. It provides significant insights that should benefit business leaders on risk and contingency management in times of crisis. It emphasizes strategies that leaders can undertake to identify potential future risks and examines decisions made in past crises that can act as examples of what to do and what not to do during future crisis events. Covering topics such as auditing theories, risk assessment, and educational inequality, this premier reference source is a crucial resource for business leaders, executives, managers, decision makers, policymakers, students, government officials, entrepreneurs, librarians, researchers, and academicians.

Applied Guide for Event Study Research in Supply Chain Management
Applied Guide for Event Study Research in Supply Chain Management

Author: Wood, Lincoln C.

Publisher: IGI Global

Published: 2022-06-17

Total Pages: 261

ISBN-13: 1799889718

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While researchers have commonly used event studies in other research areas, the use in supply chain management research is limited—but growing. However, there remain several important research design considerations that must be accounted for over the process of planning, executing, and writing event studies. Because of this, many issues and sources of uncertainty emerge among students and early researchers. There is a need for a comprehensive guide to these common issues and how to address them, delving into the nuances and steps to take. Applied Guide for Event Study Research in Supply Chain Management supports graduate students and researchers to understand how to develop, execute, and publish event studies, specifically in the area of supply chain management, with valuable support for wider management studies. This book anticipates many reviewer and editorial concerns and questions and explores how to design a study that addresses issues before they arise, or how to tackle the issue during the review process. Covering topics such as alternative study designs, event study methods, and interpreting research results, this premier reference source is an indispensable resource for students and faculty of higher education, business executives and managers, librarians, government officials, researchers, and academicians.

Advancing Interpersonal Emotion Regulation and Social Regulation
Advancing Interpersonal Emotion Regulation and Social Regulation

Author: Harper, Donta S.

Publisher: IGI Global

Published: 2022-06-24

Total Pages: 384

ISBN-13: 1668424800

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Managing emotions independently contributes to our own emotional intelligence and our ability to manage other people’s emotions effectively. The management of others’ emotions is a new phenomenon, and its research offers insight into this effective tool. Advancing Interpersonal Emotion Regulation and Social Regulation advances the understanding of how regulators affect other people’s emotions and identifies the skills needed to be an effective emotion manager of others’ emotion-elicit events. It expands upon existing models of interpersonal emotion regulation and social regulation and offers intervention strategies within the two constructs of interpersonal emotional regulation and social regulation. Covering topics such as emotional competencies, organizational leaders, and social appearance anxiety, this premier reference source is an excellent resource for business leaders, human resource managers, libraries, students and educators of higher education, psychologists, sociologists, researchers, and academicians.

7th International Conference on Tourism Research
7th International Conference on Tourism Research

Author: Prof Rishi Balkaran

Publisher: Academic Conferences and publishing limited

Published: 2024-03-18

Total Pages: 520

ISBN-13: 1914587952

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These proceedings represent the work of contributors to the 7th International Conference on Tourism Research (ICTR 2024), hosted by the Centre for Tourism Research in Africa at the Cape Town Hotel School, Cape Peninsula University of Technology, South Africa on 18-19 March 2024. The Conference Chair is Prof Rishi Balkaran and the Programme Chair is Dr Chris Hattingh, both from Cape Peninsula University of Technology (CPUT), South Africa. ICTR is a well-established event on the academic research calendar and now in its 7th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. Today, more than ever, there is a need for research and scientific guidance as the tourist sector struggles to cope with the consequences of the Covid-19 pandemic, inflation, socio-political turbulences, climate change and disaster risk.