Positive feedback and recognition are proven and valuable but too often overlooked management tools. Recognizing and Rewarding Employees gives managers the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, and more.
Non-monetary incentives and recognition programmes are an area of employee motivation that is often overlooked. Yet, as Fisher's book reveals, a strategic focus on non-cash rewards can generate significant return on investment in terms of employee engagement, performance improvement and financial results. In the present economic context, with companies pushing to deliver more for less, it is a particularly pertinent issue. Strategic Reward and Recognition brings together theory and practice to guide HR professionals, consultants and senior leaders in developing the most effective programmes for their organizations. It features examples of good practice from all over the world, from different sectors and from both large and small organizations, providing coverage of digital as well as in-person schemes.
Noting that the use of rewards in the form of stickers, trophies, prizes, points, tokens, and grades is commonplace in elementary education today, this book explores the differences between rewards and recognition and shows how teachers can build student confidence, motivate learning, and develop skills for lifelong learning through recognition. Based on a holistic approach, the book presents: practical ideas for recognition in the elementary classroom and school, through sports and games and at the end of the year; criteria-based assessment ideas; responses to commonly asked questions; and an overview of research findings on the use of rewards. The book is presented in six chapters, each of which outlines practices to move away from, practices to include more of, practical suggestions for recognition practices, and responses to commonly asked questions for the particular area. Chapter 1 differentiates rewards and recognition and outlines the criteria for recognition. Chapter 2 focuses on classroom ideas, while chapter 3 deals with school-wide recognition ideas. Chapter 4 addresses sports and games ideas. Chapter 5 presents recognition practices for the end of the school year. Chapter 6 makes suggestions for student assessment. The appropriate age range for each recognition idea is included. Blackline masters for materials are appended. (Contains 52 references.) (KB)
A practical, motivational handbook explains how to design and manage a rewards or recognition program in the workplace, the best ways to recognize the contributions of an individual or group, how to develop a low-cost recognition program, and how to assess its effectiveness, accompanied by templates, handy reference cards, and low cost recognition ideas. Original.
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
International businesses struggle to be competitive and influential at the global market level. With the new ideas in the management and leadership disciplines, hard skills are losing or are believed to be losing their strategic relevance while soft skills are praised and highly sought after. The Handbook of Research on International Business and Models for Global Purpose-Driven Companies, a pivotal reference source, provides vital research on international business management strategies and applications within internal organizations that allow companies to strategically position themselves for increased success in the global economy. While highlighting topics such as organizational culture, internal communication, and generational workforce, this publication explores leadership disciplines as well as the methods of handling multicultural organizations. This book is ideally designed for entrepreneurs, executives, managers, business professionals, human resource officials, researchers, academicians, and students.
Recognizing and rewarding employees is a true business imperative no manager can afford to ignore. Now in a revised second edition, "How to Recognize & Reward Employees" gives managers all the helpful tools and information they need to get the most from their people. The book reveals the best ways to improve employee morale, productivity and quality of work, select the right reward for the achievement and inspire both high and low performers. It is an essential reference for every organization.
In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. Today it's one of the most successful and competitive companies in the United States, with a share price 3000 times what it was thirty years ago. This miracle turnaround is all down to one man, Jack Stack, and his revolutionary system of Open-Book Management, in which every employee understands the company's key figures, can act on them and has a real stake in the business. In Stack's own words: 'When employees think, act and feel like owners ... everybody wins.'As a management strategy, 'the great game of business' is so simple and effective that it's been taken up by companies from Intel to Harley Davidson.