Atlanta (GA) Regional On-Board Transit Survey
Atlanta (GA) Regional On-Board Transit Survey

Author: Barry Leonard

Publisher: DIANE Publishing

Published: 2010-11

Total Pages: 49

ISBN-13: 143793661X

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This survey gathered updated travel behavior data from transit users in the Atlanta area. A survey instrument was developed to be administered as an in-person interview using tablet PC¿s and printed surveys, to gather information that will support regional transportation planning needs. The data gathered will be used to recalibrate Atlanta Regional Commission¿s mode choice model. The data will also be shared with regional transit operators to help them gain a better understanding of how their services are being used. Contents: Overview; Survey Design; Sampling Plan; Team Org. and Survey Administration Procedures; Geocoding Process; QA/QC Review Process; Data Expansion; Selected Findings; Uses and Limitations of the Data. Charts and tables.

Customer-focused Transit
Customer-focused Transit

Author: John F. Potts

Publisher: Transportation Research Board

Published: 2002

Total Pages: 36

ISBN-13: 030906922X

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This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.