A Guidebook for Developing a Transit Performance-measurement System
A Guidebook for Developing a Transit Performance-measurement System

Author: Transit Cooperative Research Program

Publisher:

Published: 2003

Total Pages: 388

ISBN-13:

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This report is a guidebook for transit managers and others interested in developing or improving performance-measurement systems for transit agencies or incorporating transit performance measures into regional decision-making processes. The guidebook provides a step-by-step process for developing a performance-measurement program that includes both traditional and non-traditional performance indicators that address customer-oriented and community issues.

Customer-focused Transit
Customer-focused Transit

Author: John F. Potts

Publisher: Transportation Research Board

Published: 2002

Total Pages: 36

ISBN-13: 030906922X

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This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

Paying for Transit Operations
Paying for Transit Operations

Author: Julie B. Kirschbaum

Publisher:

Published: 2004

Total Pages: 147

ISBN-13:

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(Cont.) 3. Develop a set of performance measures that respond to distinct transit markets. Rather than focusing exclusively on the cost recovery ratio, which risks the long-term vitality of the system, the RTA should develop a set of performance measures that maximize efficiencies within markets. This will allow the region to control costs, while still protecting weaker markets like bus and paratransit. 4. Include a transit pass as part of the personal vehicle registration tax. Having people prepay for transit services will provide an incentive for replacing some automobile trips, while generating regional subsidies. In the short run, this funding mechanism will serve as an incentive for RTA to promote fare integration. If expanded over time, it offers RTA the opportunity to increase transit service. The above recommendations will help reverse the current negative trends and stabilize ridership; however to increase ridership and mode share, more subsidy will be needed. Other promising revenue generators should be considered in the future to meet these goals.

Performance-based Measures in Transit Fund Allocation
Performance-based Measures in Transit Fund Allocation

Author: Robert G. Stanley

Publisher: Transportation Research Board

Published: 2004

Total Pages: 87

ISBN-13: 030907018X

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This synthesis will be of interest to transit practitioners and transportation professionals, including technical and research staff, as well as those working with them, with regard to the use of performance measures for the allocation of financial assistance to local transit agencies. The synthesis explores current perspectives, practices, and experiences. It focuses primarily on the extent to which traditional measures of transit performance such as internal measures of economic efficiency, service effectiveness, and productivity are used in allocating funds to transit. The report summarizes the experiences of a variety of transit agencies. In addition, it sought to capture key perspectives of transit and transportation professionals on the relationship between system performance and funding decisions and to identify barriers to more extensive use of performance measures in the allocation of funds for public transportation.

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry
A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

Author: Paul Ryus

Publisher: Transportation Research Board

Published: 2010

Total Pages: 122

ISBN-13: 0309154820

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TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.