Customer-focused Transit
Customer-focused Transit

Author: John F. Potts

Publisher: Transportation Research Board

Published: 2002

Total Pages: 36

ISBN-13: 030906922X

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This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

Local and Regional Funding Mechanisms for Public Transportation
Local and Regional Funding Mechanisms for Public Transportation

Author:

Publisher: Transportation Research Board

Published: 2009

Total Pages: 81

ISBN-13: 0309117712

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"TRB's Transit Cooperative Research Program (TCRP) Report 129: Local and Regional Funding Mechanisms for Public Transportation explores a series of transit funding mechanisms with a primary focus on traditional tax- and fee-based funding; and common business, activity, and related funding sources. The report includes an online regional funding database that provides an extensive list of funding sources that are in use or have the prospect of being used at the local and regional level to support public transportation. A user manual for the database is also available online"--Publisher's description.

Handbook of Public Transport Research
Handbook of Public Transport Research

Author: Graham Currie

Publisher: Edward Elgar Publishing

Published: 2021-04-30

Total Pages: 496

ISBN-13: 1788978668

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Providing a comprehensive overview and analysis of the latest research in the growing field of public transport studies, this Handbook looks at the impact of urbanisation and the growth of mega-cities on public transport. Chapters examine the significant challenges facing the field that require new and original solutions, including congestion and environmental relief, and the social equity objectives that justify public transport in cities.

Transforming Public Transportation Institutional and Business Models
Transforming Public Transportation Institutional and Business Models

Author: Tamar Henkin

Publisher: Transportation Research Board

Published: 2012

Total Pages: 84

ISBN-13: 0309258693

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" TRB's Transit Cooperative Research Program (TCRP) Report 159: Transforming Public Transportation Institutional and Business Models offers strategy for defining and implementing transformative change in institutional and business models, thus facilitating the operation and maintenance of public transportation systems. The report identifies the components of transformative change and examines potential consequences of change. " -- pub. desc.

Regionalizing Public Transportation Services
Regionalizing Public Transportation Services

Author: Thomas J. Cook

Publisher:

Published: 2003

Total Pages: 186

ISBN-13:

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There are two problems to be addressed in this study, both involving the integration of public transit systems on the regional level. The first problem is the integration of single-county rural transit systems into multi-county regional transit systems. The second problem is the integration of urban fixed-route/complementary paratransit systems and county demand responsive transit systems. This study will identify barriers to integration of transit systems at the regional level, evaluate best practices from North Carolina and other states, describe incentives to encourage regional integration of transit systems, and develop recommendations for policy and legislative changes to facilitate the implementation of regional transit systems.

Public Transportation Board Effectiveness
Public Transportation Board Effectiveness

Author: AECOM Consult, Inc

Publisher: Transportation Research Board

Published: 2004

Total Pages: 46

ISBN-13: 030908802X

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"TRB's Transit Cooperative Research Program (TCRP) Report 104: Public Transportation Board Effectiveness: A Self-Assessment Handbook provides a self-assessment process and tools to measure public transportation board effectiveness and provides references on how board characteristics can be changed to improve effectiveness in various areas. The Handbook also identifies the characteristics of public transportation boards that influence transit system performance. TRB's Transit Cooperative Research Program (TCRP) Web Document 24: The Public Transportation Board Effectiveness Study describes the process used to develop the Public Transit Board Self-Assessment Handbook"--Publisher's description.