Evaluating Reference Services
Evaluating Reference Services

Author: Jo Bell Whitlatch

Publisher: American Library Association

Published: 2000-08

Total Pages: 236

ISBN-13: 9780838907870

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With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Making Sense of Business Reference
Making Sense of Business Reference

Author: Celia Ross

Publisher: American Library Association

Published: 2020-07-15

Total Pages: 277

ISBN-13: 0838919421

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This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.

Reference and Information Services
Reference and Information Services

Author: Kay Ann Cassell

Publisher: American Library Association

Published: 2012-11-20

Total Pages: 630

ISBN-13: 155570865X

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As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.

Customer Service in Libraries
Customer Service in Libraries

Author: Charles Harmon

Publisher: Scarecrow Press

Published: 2013-02-13

Total Pages: 119

ISBN-13: 0810887495

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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

Fundamentals of Collection Development and Management
Fundamentals of Collection Development and Management

Author: Peggy Johnson

Publisher: American Library Association

Published: 2009-01-01

Total Pages: 425

ISBN-13: 0838990495

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In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.

Introduction to Public Librarianship, Third Edition
Introduction to Public Librarianship, Third Edition

Author: Kathleen de la Pena McCook

Publisher: American Library Association

Published: 2018-12-18

Total Pages: 433

ISBN-13: 083891506X

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Put simply, there is no text about public librarianship more rigorous or comprehensive than McCook's survey. Now, the REFORMA Lifetime Achievement Award-winning author has teamed up with noted public library scholar and advocate Bossaller to update and expand her work to incorporate the field's renewed emphasis on outcomes and transformation. This "essential tool" (Library Journal) remains the definitive handbook on this branch of the profession. It covers every aspect of the public library, from its earliest history through its current incarnation on the cutting edge of the information environment, including statistics, standards, planning, evaluations, and results;legal issues, funding, and politics;organization, administration, and staffing;all aspects of library technology, from structure and infrastructure to websites and makerspaces;adult services, youth services, and children's services;associations, state library agencies, and other professional organizations;global perspectives on public libraries; andadvocacy, outreach, and human rights. Exhaustively researched and expansive in its scope, this benchmark text continues to serve both LIS students and working professionals.

Competency Index for the Library Field
Competency Index for the Library Field

Author: Betha Gutsche

Publisher:

Published: 2014

Total Pages: 77

ISBN-13: 9781556534706

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WebJunction has just completed an update of the Competency Index for the Library Field. The original 2009 edition has been a valuable resource for libraries, helping staff identify and obtain the knowledge, skills and support needed to power relevant and vibrant libraries. However, it was time for an update. With ever-increasing economic, social, and educational demands, libraries have experienced dramatic changes in community needs and the tools available to serve those needs. Three elements in particular have been emphasized throughout: 21st century skills, accountability, and community engagement. WebJunction intends for the Index to be widely shared and adapted by a variety of libraries to meet their individual needs. -- Publisher description.