Academic Librarianship
Academic Librarianship

Author: G. Edward Evans

Publisher: American Library Association

Published: 2018-01-16

Total Pages: 305

ISBN-13: 0838916686

DOWNLOAD EBOOK

This updated edition enables readers to understand how academic libraries deliver information, offer services, and provide learning spaces in new ways to better meet the needs of today's students, faculty, and other communities of academic library users.

The Basics of Library-based User Services
The Basics of Library-based User Services

Author: Kenneth Whittaker

Publisher: Library Association Publishing (UK)

Published: 1993

Total Pages: 152

ISBN-13:

DOWNLOAD EBOOK

This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.

Library Users and Reference Services
Library Users and Reference Services

Author: Linda S Katz

Publisher: Routledge

Published: 2013-05-13

Total Pages: 303

ISBN-13: 1136588094

DOWNLOAD EBOOK

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Reference and Information Services
Reference and Information Services

Author:

Publisher: Metuchen, N.J. : Scarecrow Press

Published: 1986

Total Pages: 448

ISBN-13:

DOWNLOAD EBOOK

Nothing changes faster in today's libraries than reference services. The purpose of this collection of thirty articles is to help both the beginner and the experienced librarian keep up with that change through the explanations and points of view of leaders in the field. This volume, like the first two (1978 and 1982), brings together in a single, convenient place a representative view of today's reference and information services for students, teachers, and librarians. It can be used alone, or in conjunction with the author's fifth edition of Introduction to Reference Work (McGraw-Hill, 1986, 2 vols.). All of the pieces in this collection are cited in one of those two volumes.

Reference and Information Services
Reference and Information Services

Author: Melissa A. Wong

Publisher: Bloomsbury Publishing USA

Published: 2020-05-04

Total Pages: 853

ISBN-13:

DOWNLOAD EBOOK

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.