Quality Management and Beyond: the Current Situation and ...
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Beyond Total Quality Management
Author: Gregory M. Bounds
Publisher: McGraw-Hill/Irwin
Published: 1994
Total Pages: 862
ISBN-13:
DOWNLOAD EBOOKBeyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
Quality Management
Author: Peter D. Mauch
Publisher: CRC Press
Published: 2009-12-17
Total Pages: 174
ISBN-13: 1439813817
DOWNLOAD EBOOKIn the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen
Achieving Customer Experience Excellence through a Quality Management System
Author: Alka Jarvis
Publisher: Quality Press
Published: 2016-07-08
Total Pages: 245
ISBN-13: 0873899350
DOWNLOAD EBOOKWe are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Quality Management
Author: Marco Sartor
Publisher: Emerald Group Publishing
Published: 2019-05-09
Total Pages: 310
ISBN-13: 1787698017
DOWNLOAD EBOOKThe book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Action-Based Quality Management
Author: Marta Peris-Ortiz
Publisher: Springer
Published: 2014-06-13
Total Pages: 197
ISBN-13: 3319064533
DOWNLOAD EBOOKFeaturing case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
Author: Sony, Michael
Publisher: IGI Global
Published: 2019-08-02
Total Pages: 483
ISBN-13: 1522598316
DOWNLOAD EBOOKAlthough initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an institution’s standards. These strategies are now playing a vital role in educational areas such as teaching, learning, and institutional-level practices. However, quality management tools and models must be adapted to fit with the culture of higher education. Quality Management Implementation in Higher Education: Practices, Models, and Case Studies is a pivotal reference source that explores the challenges and solutions of designing quality management models in the current educational culture. Featuring research on topics such as Lean Six Sigma, distance education, and student supervision, this book is ideally designed for school board members, administrators, deans, policymakers, stakeholders, professors, graduate students, education professionals, and researchers seeking current research on the applications and success factors of quality management systems in various facets of higher education.
Oakland on Quality Management
Author: John S Oakland
Publisher: Routledge
Published: 2012-05-04
Total Pages: 479
ISBN-13: 1136376100
DOWNLOAD EBOOK'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Quality Management
Author: David L. Goetsch
Publisher: Prentice Hall
Published: 2006
Total Pages: 814
ISBN-13: 9780131971349
DOWNLOAD EBOOKAn instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Medical Quality Management: Theory and Practice
Author: American College of Medical Quality ACMQ
Publisher: Jones & Bartlett Publishers
Published: 2010-03-03
Total Pages: 254
ISBN-13: 1449660371
DOWNLOAD EBOOKThis new comprehensive resource Medical Quality Management: Theory and Practice addresses the needs of physicians, medical students, and other health care professionals for up to date information about medical quality management. In reviewing the key principles and methods that comprise the current state of medical quality management in U.S. health care, this text provides a concise summary of quality improvement, patient safety and quality measurement methodologies. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.
