Leadership and Management in the Hospitality Industry
Author: Robert H. Woods
Publisher: Educational Institute of American Hotel & Motel Association
Published: 2002
Total Pages: 448
ISBN-13:
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Managing for Quality in the Hospitality Industry
Author: John H. King
Publisher: Prentice Hall
Published: 2006
Total Pages: 370
ISBN-13:
DOWNLOAD EBOOKThis practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
Essential Leadership Skills for Hospitality Supervisors
Author: George Ojie-Ahamiojie
Publisher: Author House
Published: 2008-07-29
Total Pages: 148
ISBN-13: 1467841536
DOWNLOAD EBOOKThe success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor – An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Managing Hotels Effectively
Author: Eddystone C. Nebel
Publisher: John Wiley & Sons
Published: 1991-09-03
Total Pages: 470
ISBN-13: 0471289094
DOWNLOAD EBOOKA must-read for aspiring hospitality industry leaders Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.
Supervision and Leadership in Tourism and Hospitality
Author: Lynn Van der Wagen
Publisher:
Published: 1998
Total Pages: 188
ISBN-13: 9781862504745
DOWNLOAD EBOOKThis text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own action theories. relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.
Marketing Leadership in Hospitality and Tourism
Author: Stowe Shoemaker
Publisher: Prentice Hall
Published: 2007
Total Pages: 662
ISBN-13: 9780131182400
DOWNLOAD EBOOKHow do you gain a sustainable competitive advantage in today's global hospitality industry? Are there ways to attract and keep a customer over the course of a lifetime? Marketing Leadership in Hospitality and Tourism, Fourth Edition addresses the marketing strategies and tactics known to be effective in the industry such as strategic pricing and revenue management, customer loyalty programs, proven communication mixes, and more! Each chapter explores how to market services and the hospitality experience from both an academic and industry point of view. Case studies, international examples, web exercises and intriguing interviews help readers learn about marketing and also about the industry itself.
Supervision in the Hospitality Industry
Author: John R. Walker
Publisher: John Wiley and Sons
Published: 2009-01-09
Total Pages: 513
ISBN-13: 0470077832
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Lead with Hospitality
Author: Taylor Scott
Publisher: BenBella Books
Published: 2021-04-27
Total Pages: 257
ISBN-13: 1953295223
DOWNLOAD EBOOKAcross all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Principles of Management for the Hospitality Industry
Author: Dana Tesone
Publisher: Routledge
Published: 2012-05-23
Total Pages: 400
ISBN-13: 1136436448
DOWNLOAD EBOOKImprove your professional management vocabulary with definitions in each chapter, and a complete glossary of terms. Visualise key concepts with over one hundred explanatory diagrams Gain confidence by testing your understanding on the accompanying website Practical applications of theory are illustrated in international case studies throughout the book Discussion questions prompt an exploration of key concepts
Quality Service
Author: William B. Martin
Publisher: Pearson
Published: 2002
Total Pages: 0
ISBN-13: 9780130930187
DOWNLOAD EBOOK"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization."--Jacket.
