In addition to quality control (QC), this book introduces the concept of quality assurance (QA). Quality assurance has a number of definitions, but in general is the combination of the quality assurance plan with procedures through which the quality control inspector can inspect in the field. The book is arranged in categories so that is can be used in handbook fashion; each section stands independent of the others. The arrangement of the major portion of the book is organized in the same format as we usually find in building construction specification, the Construction Specifications Institute (CSI) format.
Provides the latest details on current best practices and explains how SQA can be implemented in organizations large and small. Also helps readers understand the requirements of the ASQ's CSQE examination.
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
