Focuses on the improvement of quality, customer satisfaction and profitability. The text provides a proven, step-by-step method for achieving QS-9000 registration economically and efficiently: TAP-PDSA (Train, Analyze and Plan-Plan, Do, Study, Act). It delineates successful registration efforts conducted by the author using the TAP-PDSA approach.
By mid-1996, over 10,000 companies in the United States had achieved ISO registration-a staggering jump from the 100 registered at the end of 1991. Why the explosive growth? For many, ISO registration acts as proof that the company has an outstanding and continuously improving quality process. As registration continues to grow at a rate of more than 400 companies a month, it's clear that the ISO/QS phenomenon shows no sign of slowing down. To become ISO/QS-9000 registered, a company needs an effective plan. Because the average process can take 12 to 18 months, it's important to know exactly what steps need to be taken - from start to finish. And that's where this book comes in. Passing Your ISO 9000/QS-9000 Audit is a clearly written, step-by-step guide to passing the external audit and getting your company ISO/QS-9000 registered. Passing Your ISO 9000/QS-9000 Audit is ideal for "ISO champions" and "management representatives"-those individuals within a company charged with implementing the ISO/QS-9000 process-as well as corporate executives interested in knowing more about the program. Using this book as a guide, any ISO champion should be able to effectively prepare his or her company for successful ISO registration.
An in-depth, accessible guide to the intricacies of QS-9000 With QS-9000 certification deadlines just around the corner, you want to be sure your company is on the right track to meeting requirements. This timely and indispensable guide answers the most commonly asked questions about QS-9000 compliancy, offering in-depth explanations as well as "capsule answers" for quick reference. What are the characteristics of a QS-9000 quality system? A QS-9000 quality system is a documented, self-improving union of resources and activities that governs every aspect of a process that affects quality. What firms are required to register with QS-9000? Direct suppliers of production materials, parts, or key finishing services—and certain other suppliers—must register. What are the advantages or benefits of QS-9000 registration? It improves customer confidence, provides access to markets, improves competitive standing, and reduces supplier quality assurance program costs. What quality tools and techniques are mandated by QS-9000? QS-9000 requires the use of mistake-proofing methods, disciplined problem-solving methods, and the use of cross-functional teams for decision making. What are some of the common perils and pitfalls to effective system implementation? Pitfalls you should avoid include trying to implement "from the bottom up," doing "just enough" to get registered, getting carried away with documentation, and springing the system on the work force all at once.
Here is a survival strategy for suppliers to the automotive industry. With QS-9000 serving as the new harmonized quality systems requirement of internal and external suppliers for Chrysler, Ford, General Motors, as well as other automobile and truck manufacturers and assemblers, the QS-9000 Handbook is your practical guide for achieving registration. Any company that wishes to achieve registration, must provide evidence of quality production to third-party audits of the registrar. The QS-9000 Handbook will do just that as well as show you how to document your quality systems, train personnel in quality, and improve the effectiveness of any independent quality assurance functions inside your operation.
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.
Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Written by one of the foremost authorities on the subject, the Second Edition is completely revised to reflect the latest changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE). This handbook covers every essential topic required by the quality engineer for day-to-day practices in planning, testing, finance, and management and thoroughly examines and defines the principles and benefits of Six Sigma management and organization. The Quality Engineering Handbook provides new and expanded sections on management systems, leadership and facilitation principles and techniques, training, customer relations, documentation systems, domestic and international standards, and more.
