Public Value in Public Service Transformation Working with Change
Author: OECD
Publisher: OECD Publishing
Published: 2019-12-19
Total Pages: 158
ISBN-13: 9264933867
DOWNLOAD EBOOKBuilding on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.