Public Transportation Board Effectiveness
Public Transportation Board Effectiveness

Author: AECOM Consult, Inc

Publisher: Transportation Research Board

Published: 2004

Total Pages: 46

ISBN-13: 030908802X

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"TRB's Transit Cooperative Research Program (TCRP) Report 104: Public Transportation Board Effectiveness: A Self-Assessment Handbook provides a self-assessment process and tools to measure public transportation board effectiveness and provides references on how board characteristics can be changed to improve effectiveness in various areas. The Handbook also identifies the characteristics of public transportation boards that influence transit system performance. TRB's Transit Cooperative Research Program (TCRP) Web Document 24: The Public Transportation Board Effectiveness Study describes the process used to develop the Public Transit Board Self-Assessment Handbook"--Publisher's description.

Public Transit Board Governance Guidebook
Public Transit Board Governance Guidebook

Author: Transit Cooperative Research Program

Publisher: Transportation Research Board

Published: 2002

Total Pages: 39

ISBN-13: 0309067685

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This Guidebook is a reference tool that provides information on the organization and composition of transit boards. The Guidebook describes the structure and practices of transit boards and includes information on board-selection methods, board size, board length of service, and board composition. The Guidebook also includes a section on the primary role and activities of the transit board and the role of the transit board chair. There are guidelines for determining the roles and responsibilities of board members and a description of the characteristics of an effective board. Six case studies provide additional insight on transit board operation.

The Public Transportation Board Effectiveness Study
The Public Transportation Board Effectiveness Study

Author:

Publisher:

Published: 2004

Total Pages:

ISBN-13:

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The objective of this study was to develop a public transportation board self-assessment tool. The assessment measures were successfully developed by the use of expert workshops. The workshop participants included transit chief executive officers (CEOs) and board members representing multiple transit agencies of varying sizes and geographic locations. The workshop yielded three levels of assessment that were then incorporated into a complete handbook. The handbook explains the purpose of the self-assessment tool, and includes detailed instructions for its use.

Effective Policy Making in Transit
Effective Policy Making in Transit

Author: George W. Corrick

Publisher:

Published: 1985

Total Pages: 160

ISBN-13:

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Training manual for the project involving the design, production and pilot testing of an educational development program for board members of public transit systems.

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry
A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

Author: Paul Ryus

Publisher: Transportation Research Board

Published: 2010

Total Pages: 122

ISBN-13: 0309154820

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TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.

Customer-focused Transit
Customer-focused Transit

Author: John F. Potts

Publisher: Transportation Research Board

Published: 2002

Total Pages: 36

ISBN-13: 030906922X

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This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.