Improving the Airport Customer Experience

Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description


Commercial Aviation Safety, Sixth Edition

Commercial Aviation Safety, Sixth Edition

Author: Stephen K. Cusick

Publisher: McGraw Hill Professional

Published: 2017-05-12

Total Pages: 561

ISBN-13: 125964183X

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Up-To-Date Coverage of Every Aspect of Commercial Aviation Safety Completely revised edition to fully align with current U.S. and international regulations, this hands-on resource clearly explains the principles and practices of commercial aviation safety—from accident investigations to Safety Management Systems. Commercial Aviation Safety, Sixth Edition, delivers authoritative information on today's risk management on the ground and in the air. The book offers the latest procedures, flight technologies, and accident statistics. You will learn about new and evolving challenges, such as lasers, drones (unmanned aerial vehicles), cyberattacks, aircraft icing, and software bugs. Chapter outlines, review questions, and real-world incident examples are featured throughout. Coverage includes: • ICAO, FAA, EPA, TSA, and OSHA regulations • NTSB and ICAO accident investigation processes • Recording and reporting of safety data • U.S. and international aviation accident statistics • Accident causation models • The Human Factors Analysis and Classification System (HFACS) • Crew Resource Management (CRM) and Threat and Error Management (TEM) • Aviation Safety Reporting System (ASRS) and Flight Data Monitoring (FDM) • Aircraft and air traffic control technologies and safety systems • Airport safety, including runway incursions • Aviation security, including the threats of intentional harm and terrorism • International and U.S. Aviation Safety Management Systems


Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities

Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities

Author: James R. Harding

Publisher:

Published: 2017

Total Pages: 299

ISBN-13:

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TRB.s Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers and persons with disabilities to travel independently within airports using pedestrian wayfinding systems. The guidebook addresses travel by people with cognitive, sensory, and other mobility challenges.


How Much I Feel

How Much I Feel

Author: Marie Force

Publisher: HTJB, Inc.

Published: 2021-06-09

Total Pages: 307

ISBN-13: 195279336X

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First impressions can be truly deceiving... Is it possible the brash doctor might be worth a second look? Carmen Babysitting a handsome, arrogant neurosurgeon isn’t how I imagined my first day at Miami-Dade General Hospital. After the tragic loss of my husband, I’ve focused on starting my dream career. Dr. Jason Northup isn’t going to mess up my plans, even if he makes my lady parts stand up and say hello. He checks every box on my cliché list. However, my heart—and other parts—don’t seem to care about clichés... Jason I have more important things to do than bail out an attractive new colleague, but I need her. Carmen is my only hope in convincing the Miami-Dade board to overlook my tarnished reputation—and she makes me feel optimistic again. Romantic entanglements are the last thing I need, but Carmen isn’t an entanglement. She’s a beautiful breath of fresh South Florida air. My feelings for her are quickly becoming the best kind of scandal.


Shots Fired in Terminal 2

Shots Fired in Terminal 2

Author: William Hazelgrove

Publisher: Prometheus Books

Published: 2018-08-07

Total Pages: 283

ISBN-13: 1633883841

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On January 6, 2017, a lone gunman took five lives and wounded eight people at Fort Lauderdale Airport. This book is about the Lauderdale shooting told from the perspective of bestselling author William Hazelgrove, who just happened to be there with his wife and children. Though focused on one terrifying incident that the author witnessed, this story is also a prototype of American shootings showing the interplay of victims, police, media, the shooter, and what constitutes this peculiar American form of violence. The author documents the perverse chain of events that set the stage for this tragedy: the failure of police and the FBI to stop this troubled Iraq War veteran, who had earlier approached them and said point-blank that he was hearing voices telling him to kill others; the incredible fact that his weapon was taken and then given back to him, the very gun that would kill five people and shut down a major airport for forty-eight hours; and the circumstances of American society that allowed this gun to be checked through airport security as a legal firearm and then delivered to the killer, who casually strolled into a bathroom, loaded the pistol, and returned to the baggage claim area to start his murderous rampage. Interweaving his dramatic telling of his own experiences with a history of comparable shootings in America, the book presents both an anatomy of these horrifying events and the basis for understanding why they happen and what can be done to stop them.


Design Considerations for Airport EOCs

Design Considerations for Airport EOCs

Author: Heidi Ann Benaman

Publisher:

Published: 2018

Total Pages: 92

ISBN-13: 9780309390644

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"This guidebook will help airports with Emergency Operations Center (EOC) planning and design considerations, such as (1) establishing an EOC in an existing facility; (2) upgrading a current EOC facility; (3) designing and building a new facility within the terminal (or other existing campus building); and (4) designing and building a greenfield project, which means the airport is not bound by any constraints with existing buildings or infrastructure such as the terminal or toher existing campus structures." -- Page 1.


Prototype Airport Sustainability Rating System

Prototype Airport Sustainability Rating System

Author: Carol Lurie

Publisher:

Published: 2014

Total Pages:

ISBN-13: 9780309308205

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"TRB's Airport Cooperative Research Program (ACRP) Report 119: Prototype Airport Sustainability Rating System--Characteristics, Viability, and Implementation Options identifies the features of an airport sustainability rating system, identifies options for implementing the rating system and a certification program, and evaluates the viability of their implementation and adoption."--Publisher description.