The Service Catalog
The Service Catalog

Author: Mark O'Loughlin

Publisher: Van Haren

Published: 2010-07-13

Total Pages: 177

ISBN-13: 9087535724

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The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Web-powered Databases
Web-powered Databases

Author: David Taniar

Publisher: IGI Global

Published: 2003-01-01

Total Pages: 360

ISBN-13: 9781931777810

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"Providing a snapshot of current methods and development activities in the area of Internet databases, this book supplies answers to many questions that have been raised regarding database access through the web. Provided are a number of case studies of successful web database applications, including multiple-choice assessment through the web, an online pay claim, a product catalog, and content management and dynamic web pages. Also covered are querying and mining of web data and issues such as gaining physical/low-level access to web-powered databases and heterogeneous web databases."

The Human Society and the Internet: Internet Related Socio-Economic Issues
The Human Society and the Internet: Internet Related Socio-Economic Issues

Author: Won Kim

Publisher: Springer

Published: 2003-06-29

Total Pages: 485

ISBN-13: 3540477497

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During the past several years, the world has entered the first phase of the Internet Revolution. Investors showed confidence and faith in the prospects of the Internet driven economy. In the US alone, some 30,000 dot com companies have sprung up to support electronic commerce with a wide variety of business models, technologies, and/or items or services to sell or even give away. Traditional businesses, so called brick and mortar, or offline, businesses, have started to respond to challenges by Internet based new competitors by augmenting their own businesses with Internet based, or online, businesses and/or filing lawsuits against them. The initial business to consumer orientation of electronic commerce is giving way to business to business commerce, with large corporations forming electronic exchanges or consortia to conduct commerce among members. Government, industry, and civic groups have started addressing social issues related to the Internet, such as taxation on electronic commerce, privacy, intellectual property rights, security, hacking, cyber crimes, digital divide, etc. Governments have started legitimizing electronic signatures and stepping up efforts to track down perpetrators of cyber crimes. The courts have started to wrestle with issues of privacy, intellectual property rights, crimes, and impediments to Internet driven economy.