Increased diversity—and individuals’ comfort level with sharing who they are and their needs—is a new reality in the workplace, and it is making its way into the training room. Trainers, facilitators, and talent development professionals have long recognized that the best learning occurs in environments where learners feel safe and respected. Providing a safe environment requires a thoughtful, intentional approach to inclusion. In this issue of TD at Work, Eliza Blanchard: · provides examples of learners’ social identities that trainers should be cognizant of in the classroom setting · outlines specific steps trainers can take and language they can use before, during, and after a training session · presents learned lessons about establishing an inclusive environment.
The book is a perfect handbook for anyone who is looking to develop the habits of culturally effective people. In this handy reference, you'll find answers to questions about all types of diversity issues and tips about how to practice culturally effective habits. With the variety of suggested follow-ups and actions contained within it, you will better know how to handle your own situations.
HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service
If you are the CEO of a large corporation, you know there is a workforce crisis that mandates better workforce education. You also recognize that traditional education programs aren't working. Enter C-Spark. It outlines the first CEO-led strategic approach to workforce education, which will help you seize the opportunity to generate revenue; ensure business agility; recruit and retain the best talent; move the needle on diversity, equity and inclusion; advance authentic corporate citizenship and create industry-leading brands. When ignited, the C-Spark ushers in the Age of And, an age marked by not just one, but many "ANDs" - business AND social impact, the employee AND learner, the customer AND the community, the shareholder AND society, the good fiduciary AND the good citizen, doing well AND doing good.
"The population of many nations around the world are becoming increasingly diverse (Stone-Romero, Stone, & Salas, 2003). For example, recent reports estimate that by 2060 the U. S. will become a majority minority nation (i.e., ethnic minorities including African-Americans and Hispanic-Americans will represent the majority of the population) (U. S. Bureau of Census, 2019). As a result, many U. S. and worldwide organizations will employ large number of ethnic minority group members, and will face numerous challenges associated with attracting, motivating, and retaining employees who are culturally diverse. In view of the growing cultural diversity in worldwide organizations, the primary goals of this issue are to (a) advance theory and research on diversity and inclusion in organizations, (b) present new theoretical frameworks to foster future research, and (c) consider a variety of diversity-related issues that have key implications for research and practice. It includes twelve very interesting articles that focus on an array of diversity-related issues including multiculturalism, gender, stereotypes of racial minorities, effect sizes in diversity research, diversity training, LGBT issues, age, and racial harassment, etc. For example, the first article by Dianna Stone, James Dulebohn, and Kimberly Lukaszewski discusses how differences in the cultural values of four U. S. ethnic minority groups (e.g., African-Americans, Hispanic-Americans) will influence HR policies and practices. The second article by George Dreher, Aarti Ramaswami, and Thomas Dougherty focuses on a very important issue, and considers the extent to which a life partner can act as a career catalyst (or inhibitor) and contribute to women's career attainment. The next article by Eugene Stone-Romero, Dianna Stone, Mark Hartman, and Megumi Hosoda examines the stereotypes of six ethnic groups (e.g., African-American, Mexican-American, Native American, etc.). Their results are intriguing and revealed that Anglo-Americans, Chinese-Americans, Native-Americans, and East Indian Americans were viewed most positively whereas African-American and Mexican American were viewed most negatively"--
#1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.
Your Fix-It Guide to Training When you need to repair an appliance on the fritz, you can consult the instruction manual. But if you’re stuck when designing or facilitating training, what resource can you turn to for solutions to your problem? Part troubleshooting guide, part introduction to training design and delivery, Troubleshooting for Trainers delivers in-the-moment fixes and longer-term solutions for common challenges at every stage of the learning and development process. Pull it out when you’re in a predicament, flip to the related challenge listed in the table of contents, and find some immediate relief. Better yet, use it to discover tips and strategies that will help you proactively avoid the crises new trainers face. Covering more than 40 challenges, the book offers solutions for when: you feel a lack of personal and professional credibility training isn’t well regarded you don’t have enough resources you have minimal learning design expertise you’re uncertain about measurement and reporting metrics live training surprises throw you for a loop you encounter challenging participants. Perfect for the busy trainer, each chapter briefly describes a challenge for trainers, offers a series of solutions for overcoming it, and includes some resources to go deeper about the topic. Job aids and sample worksheets accompany the solutions. “If only I knew this when I was starting out.” Experienced trainers often express this sentiment later in their careers. Why wait? The next time you’re at a training impasse, troubleshoot your way out.
