Poised for Excellence
Poised for Excellence

Author: Karima Mariama-Arthur

Publisher: Springer

Published: 2018-01-04

Total Pages: 282

ISBN-13: 3319645749

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This book is an exceptional resource for leaders at every level across industries. An insightful guidebook comprised of 40 illuminating principles showcasing the fundamental competencies that impact performance in the boardroom and beyond, each chapter includes the following core components: 1) a robust, but succinct discussion introducing each principle; 2) key strategies providing straightforward guidance on how to master each principle; 3) a selection of thoughtful journal questions that allow for meaningful introspection, and finally, 4) a leadership challenge—a stretch goal—that brings each principle into immediate, scalable focus. Whether a seasoned or emerging leader, each reader will discover useful perspectives contained within each chapter designed to firmly orient their thinking and behavior towards leadership excellence. An enduring resource for circumstances in which every leader will inevitably find him or herself confronting, it will also serve as the “go to” professional development resource for elevating leadership brands and facilitating the necessary trench work required to develop competent and confident leaders regardless of industry or expertise. Different from traditional books that provide a one-dimensional view of what leadership is and do little more than categorize existing traits, Poised for Excellence breaks the mold. It creates the context for understanding leadership development as a holistic process: By focusing on the mastery of fundamental principles structured to develop the whole person through service to self and others, it ignites an evolutionary process that cultivates 360 degrees of effective leadership. It directs readers to stake a bold claim to their success and transform the way they show up in the boardroom and beyond. Poised for Excellence was written to nurture the leadership potential in business leaders who desire to operate in excellence and believe that learning and practice are non-negotiable aspects of leadership success.

Poised for Success
Poised for Success

Author: Jacqueline Whitmore

Publisher: St. Martin's Press

Published: 2011-11-08

Total Pages: 193

ISBN-13: 1429989769

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Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS, Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. In POISED FOR SUCCESS, Jacqueline Whitmore states that good business etiquette is important, but she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Presence, Polish, Professionalism, and Passion. These include how to: -Package yourself for success by refining your personal brand -Nurture professional relationships with flair -Master the five ways to make yourself more memorable -Learn the seven unwritten rules of workplace etiquette Whitmore, using her 15 years of experience as a protocol and etiquette expert, will arm you with the skills to become more self-aware, more confident and comfortable in your own skin, and better able to communicate with others in a credible, authentic manner.

POISED for Results
POISED for Results

Author: Mark Wrightsman

Publisher: Morgan James Publishing

Published: 2023-02-07

Total Pages: 106

ISBN-13: 1631959646

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POISED® for Results offers a comprehensive, effective, and efficient model for organizational leadership and individual and team growth and development. Navigating through each element of the POISED® process, with examples and stories from experience, and relatable historical stories and specific recommendations, POISED® for Results is designed to engage the reader and to provide an imminently usable structure for successful team engagement, strategy development and execution, and continuous growth. Dr. Scott’s expertise in leading, training, and guiding teams provides a seasoned educator’s perspective, and combines with Mark’s global business and organizational leadership experience to reach readers of all backgrounds and experiences. Newer leaders seeking a direction and seasoned leaders eager to finetune their skills of engaging teams with a proven and efficient process and model, will appreciate and be able to take away tools and processes and stimulate thinking for immediate application. The results of the POISED® model as explained in POISED® for Results will accrue in multiple dimensions: individual growth as a leader, a significant increase in team-member engagement by driving “optimal stress” for success and, ultimately, results that come from maximizing organization effectiveness in an efficient manner with focused leadership.

Driving Excellence
Driving Excellence

Author: Mark Aesch

Publisher: Hachette Books

Published: 2011-02-01

Total Pages: 277

ISBN-13: 1401396461

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Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.

Unleashing Excellence
Unleashing Excellence

Author: Dennis Snow

Publisher: John Wiley & Sons

Published: 2009-11-16

Total Pages: 261

ISBN-13: 0470503807

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Business Class
Business Class

Author: Jacqueline Whitmore

Publisher: Macmillan

Published: 2005-07

Total Pages: 200

ISBN-13: 9780312338091

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Whitmore takes a fresh and contemporary look at how to use good manners for career success.

The New Lean
The New Lean

Author: Kyle Toppazzini

Publisher: CRC Press

Published: 2024-06-16

Total Pages: 131

ISBN-13: 1315352613

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In today’s rapidly changing business landscape, organizations are challenged not only to adapt to evolving market dynamics but to excel in the face of uncertainty. Continuous improvement emerges as a strategic imperative, offering a systematic approach to enhance processes, boost efficiency, and drive innovation. This book delves into the heart of continuous improvement, providing a roadmap for organizations to navigate their journey toward maturity. The continuous improvement maturity model (CIMM) described in this book is not just a framework, but a holistic guide designed to support organizations in assessing and advancing their continuous improvement capabilities. As the author embarks on this exploration, he presents an approach that spans from foundational practices to advanced strategies. CIMM is a versatile tool adaptable to diverse industries, sectors, and organizational sizes. The key components of CIMM are: Integration with Best Practices— CIMM is not designed in isolation. We highlight its compatibility with established continuous improvement methodologies such as Lean, Six Sigma, Change Management, and Leadership Attributes. Learn how to leverage existing best practices while embracing the unique contributions of CIMM. Practical Application—Real-world examples and practical insights illustrate how organizations have successfully applied CIMM to overcome challenges, drive innovation, and achieve sustainable excellence. These stories offer inspiration and guidance for your own journey.

Mastering OKRs and KPIs for Organizational Excellence
Mastering OKRs and KPIs for Organizational Excellence

Author: Walter Kuznezov

Publisher: tredition

Published: 2024-03-24

Total Pages: 97

ISBN-13: 3384182960

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In "Mastering OKRs and KPIs for Organizational Excellence: The Blueprint for Sustainable Growth," Walter Kuznezov delivers a comprehensive and insightful exploration into the strategic integration of Objectives and Key Results (OKRs) with Key Performance Indicators (KPIs) to drive unparalleled organizational success. This groundbreaking work serves as both a primer for leaders new to the concept of OKRs and KPIs and a deep dive for those looking to refine and perfect their approach to strategic goal setting. Kuznezov, leveraging his vast experience in strategic planning and performance management, guides readers through the nuanced process of aligning ambitious objectives with measurable outcomes, ensuring that every level of an organization contributes meaningfully to its overarching goals. With a focus on sustainability, "Mastering OKRs and KPIs" offers innovative strategies for fostering a culture of continuous improvement, adaptability, and collaboration. This book is replete with real-world examples, practical tools, and actionable advice, making it an indispensable resource for business leaders, managers, and strategists aiming to harness the transformative power of OKRs and KPIs. Kuznezov not only illuminates the path to organizational excellence but also addresses the common pitfalls and challenges, providing solutions that are both effective and scalable. "Mastering OKRs and KPIs for Organizational Excellence: The Blueprint for Sustainable Growth" is more than just a book; it's a roadmap to achieving strategic harmony and driving your organization to new heights of success. Whether you're looking to refine your current practices or implement OKRs and KPIs for the first time, Kuznezov's insights will prove invaluable in your journey toward sustainable growth and excellence.

Towards Managerial Excellence
Towards Managerial Excellence

Author: M. Sarngadharun

Publisher: Discovery Publishing House

Published: 1996

Total Pages: 122

ISBN-13: 9788171413270

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The book could be profitably used by all those interested in understanding the modern ideas in Management. Contents: Conceptual Framework of Excellence in Management, Coping with Stress to Improve Organisational Health, Total Quality Management: Issues and Process, Benchmarking A Tool to Stay Ahead, Workers Participation A Basis of Satisfaction and Productivity, The Texture of Organisational Coalitions and Managerial Excellence, Vision of Organisational Excellence, Managerial Excellence Through Total Quality Management, Measurement of Managerial Excellence, Organisational Dynamics Under the Changed Global Environment, Need for Integrating Organisational Dynamics and Managerial Excellence, Managerial Excellence in Service Sector, Managerial Excellence in the Small Scale Industrial Sector, Managerial Excellence in NGOs Engaged.