Five Steps of Outcome-Based Planning and Evaluation for Public Libraries
Five Steps of Outcome-Based Planning and Evaluation for Public Libraries

Author: Melissa Gross

Publisher: American Library Association

Published: 2016-01-13

Total Pages: 131

ISBN-13: 0838914160

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Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.

Fundamentals of Planning and Assessment for Libraries
Fundamentals of Planning and Assessment for Libraries

Author: Rachel A. Fleming-May

Publisher: American Library Association

Published: 2021-07-23

Total Pages: 166

ISBN-13: 0838937799

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The concepts of planning and assessment are intrinsically linked—and understanding them is essential for raising the library’s profile and strengthening its position among stakeholders and the community. Even if you're an LIS student or are new to the profession, or if planning or assessment are not your primary areas of responsibility, you still have a role to play in the success of organizational efforts. Fleming-May has more than a decade of experience in planning and assessment initiatives and instruction, and Mays was her institution’s first assessment librarian; their primer draws from theory, research, and their first-hand observations to illuminate such topics as characteristics of bad planning strategy that can help to illustrate a better approach; reasons why using economic models, like ROI, fall short; how to mix the three types of planning; guidelines to ensure that assessment is meaningful and actionable; tips for creating effective surveys; emphasizing users’ needs with a critical assessment framework; data analysis for surveys, interviews, focus groups, and observation; four questions to ask about audience level before you develop a report; a sample 3-year assessment plan that can be customized; and seven steps for developing a culture of ongoing assessment.

Planning and Evaluating Library Networked Services and Resources
Planning and Evaluating Library Networked Services and Resources

Author: John Carlo Bertot

Publisher: Libraries Unlimited

Published: 2004-12-30

Total Pages: 380

ISBN-13:

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This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.

Strategic Planning for Results
Strategic Planning for Results

Author: Sandra Nelson

Publisher: American Library Association

Published: 2008

Total Pages: 311

ISBN-13: 0838935737

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The PLA Results Series has long served to help public librarians envision, evaluate, and respond to community needs with distinctive programs and services. Building from this proven model, Strategic Planning for Results is the fully revised version of Planning for Results, the foundational book in this groundbreaking series. Sandra Nelson, senior editor of the Results Series, focuses on the essential steps to draft a results-driven, strategic planning process that libraries can complete over the course of four months, regardless of organizational structure or size. Reflecting on the current planning environment for public libraries, Nelson makes the case for strategic rather than long-term planning and includes a wealth of information about understanding and managing the change process to help staff Assess the change-readiness of the library and preparing staff to implement forthcoming changes Simplify data collection and decision-making processes through the use of 14 reproducible workforms Identify service priority options and reach agreement as a group Successfully present and communicate within their library Including the newly revised and adopted Public Library Service Responses, along with case studies, workforms, and tool kits, Strategic Planning for Results offers librarians a wealth of ideas to effectively meet changing community needs.

Assessing Service Quality
Assessing Service Quality

Author: Peter Hernon

Publisher: American Library Association

Published: 2015-05-12

Total Pages: 552

ISBN-13: 0838913105

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.