Libraries and Key Performance Indicators
Libraries and Key Performance Indicators

Author: Leo Appleton

Publisher: Chandos Publishing

Published: 2017-07-27

Total Pages: 166

ISBN-13: 0081002556

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Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Measuring Library Performance
Measuring Library Performance

Author: Peter Brophy

Publisher: Facet Publishing

Published: 2006

Total Pages: 267

ISBN-13: 1856045935

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Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Measuring Academic Library Performance
Measuring Academic Library Performance

Author: Nancy A. Van House

Publisher: Chicago, IL : American Library Assoc.

Published: 1990

Total Pages: 236

ISBN-13: 9780838905296

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Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

Measuring Quality
Measuring Quality

Author: Roswitha Poll

Publisher: München [Germany] : K.G. Saur

Published: 1996

Total Pages: 180

ISBN-13:

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The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Evaluating Reference Services
Evaluating Reference Services

Author: Jo Bell Whitlatch

Publisher: American Library Association

Published: 2000-08

Total Pages: 236

ISBN-13: 9780838907870

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With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Model School Library Standards for California Public Schools
Model School Library Standards for California Public Schools

Author: Faye Ong

Publisher:

Published: 2011

Total Pages: 52

ISBN-13:

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Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Includes recommended baseline staffing, access, and resources for school library services at each grade level.

National School Library Standards for Learners, School Librarians, and School Libraries
National School Library Standards for Learners, School Librarians, and School Libraries

Author: American Association of School Librarians

Publisher: STA - Standards ALA ALA Editions AASL

Published: 2017-10-06

Total Pages: 0

ISBN-13: 9780838915790

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The new National School Library Standards for Learners, School Librarians, and School Libraries reflect an evolution of AASL Standards, building on philosophical foundations and familiar elements of previous standards while featuring the new streamlined AASL Standards Integrated Framework for learners, school librarians, and school libraries.